.RESUME
Nilesh Kashyap
Sector-16,Rohini,Delhi
Pincode-110089
Mobile:+918*********
Email:***************@*****.***.
OBJECTIVE:
To work hard and contribute to the fullest of my ability in the organization I work for.
EDUCATIONAL QUALIFICATION
•B.Sc in Hospitality&Hotel Administration Under N.C.H.M.C.T from IHM-MEERUT(2008-2011)
•Higher secondary(NIOS) in 2007.
•High school(CBSE)in 2004 from HolyMisson, Samastipur.
Industrial Training
Have gone through 20weeks Industrial Exposure Training from Select Group of Hotels,The Heritage Village,Manesar,NH8,Gurgaon,Haryana.
Experience
Has worked at Umaid Bhavan Palace, Jodhpur,Rajasthan as Butler.(2011)
Has worked at Emporio/lebua Hotels and Resorts,NewDelhi as steward in Banquet(2012-2013)
Has worked at The Taj Mahal Hotel, New Delhi as Butler(FEB2013 till JUNE2017)
Has done 3 contracts with Mediterranean Shipping Company as Junior Butler(2017-2020).
Duties and Responsiblities:
•In sure the highest quality food and beverage presentation and service.
•Anticipate guests’needs,respond promptly and acknowledge all guests,however busy and whatever time of the day.
•Maintain positive guest relations at all times.
•Familiar with all Hotel services/features and local attractions/activities to respond to guest inquiries accurately.
•Resolve guest complain, ensuring guest satisfaction
•Monitor and maintain cleanliness, sanitation and organization of assigned work areas.
•Requisition linens/skirting required for business and assign staff to transport such to outlet.
•Meet with the Chef to review daily specials items; update board throughout shift.
•Complete all paper work and closing duties in accordance with departmental standards.
•House keeping details like making bed, bathroom cleaning of the room keeping tidiness in the suit and meet guest expectations.
Other Skills:
•Strong in developing relationships with team members accounts.
•Promotes communication as two way process, and has a good listing skills. Handling all the Guest complaints according to the Hotel standards and policy.
•Able to work on a number of tasks at the same time.
•Quick to adapt to changing situations.
•Able to be calm and positive under pressure.
•Calm,Careful,Self-confident,Responsible, Helpful and Positive
•Considers a range of alternatives and takes calculated risks when making decision.
Additional Role:
Being Butler to
•Dr.Dadi Balsara-Head of Perfumes Singapore,Founder and owner of Himalayan natural mineral water.
•Mr.Vittorio Colao-Vodafone group CEO
•Mr.Abhishek Manu Singhvi-Senior advocate, Politician.
•Mr.Denis Manturov-Minister of Industry and Trade Russia.
•Mr.Nicolas Sarkozy-Former President of France.
•Mr. Sanjay Dutt- Filmactor
•Mr. Saif AliKhan-Filmactor
•Mrs.Kajol Devgan-Filmactress
•Ms.Parineeti Chopra-Film actress
TRAINING:
•Training in Telephone Operator in The Taj Mahal Hotel New Delhi.
•Training in The Taj Mahal Hotel Such as Wines, Food, Cocktails
•Food Safety
•Fire Safety Training
•Being Host
•STCW courses Indos number 17ZL9300
•HOBBIES:
•Listening music
•Playing Mouthorgan
PERSONAL DETAILS
Father’s Name: Late. Satya Prakash Choudhary
Date of Birth: 6th July 1988
Gender: Male
Nationality: Indian
Language Known: English & Hindi
Area of Interest: Food& Beverage Service
Passport details: P4733866.