Director of Operations
Resume:
DAVID
CONNER
Ready to work... extensive multi unit experience from 4 units to 140 inits
Alexandria, VA 22306
**********@*****.***
#readytowork
Willing to relocate to: Baltimore, MD - Washington, DC - Morgantown, WV
Authorized to work in the US for any employer
WORK EXPERIENCE
Operations Director
Nielsen Automotive Group - Alexandria, VA
June 2020 to September 2020
1. Took position in a new Industry
2. Moved 700 miles away to accept the position
3. Managed a team of 8 managers plus 4 teams of technicians and office staff
4. Learned 5 new software programs for evaluating 3 different businesses in 7 weeks
5. Created systems to do local on boarding and training, including workplace harassment
6. Created systems to track age of cars going through the system on premises
Vice President of Operations
Best American Hospitality - Nashville, TN
August 2019 to June 2020
Responsible for both Company owned restaurants and franchise restaurants. Also responsible for team of 11 market
leaders and consultants. Franchisees have had two years positive comp growth
Director of Franchise Operations
Shoney's - Nashville, TN
July 2017 to September 2019
Responsible for all Franchise Operations with a team of 4 over 105 stores Also coach to corporate Directors of Operations
with 44 stores
Division Director
Krispy Kreme
September 2016 to April 2017
Responsible for 5 area managers and 58 shops throughout middle United States. Improved profitability through OSAT
initiatives, ingredient controls and waste control while keeping labor to build guest database
Franchise Business consultant
DINEEQUITY - Nashville, TN
2012 to September 2016
Partner with 46 full service franchise stores and 13 franchise groups to produce over $75 million in sales
* Ensure successful opening of any new stores within the region, while upholding the operational performance of all stores
to the highest quality.
* Analyze, coach and guide franchisees in areas such as profitability, Human Resources, facility management, target goals
and accountability in order to assist in increasing revenue. Profitability and performance.
Franchise Business Director
papa john's international
2007 to 2012
Indirectly accountable for sales and operations management for 145 franchise stores and 41 franchise groups, totaling
$110 million dollars in sales
* Partnered with franchisees to create and executive annual business plans and goals.
* Coach and guide new stores, while maintaining high operational standards for all stores.
Director of operations, Nashville, TN
* Oversaw 8 stores and 32 subordinate managers while managing budgets, profits and operations management to
consistently exceed sales and profit forecasts.
* Successfully managed a $9 million dollar business operation in order to produce a profit of $1.8 million dollars.
* Facilitated training of Director of Operations in additional states, while maintaining manager training in the Nashville area,
resulting in the promotion of 5 managers to a Director position over a 3 year time frame.
Director of Operations
papa john's international - Nashville, TN
April 2003 to April 2007
district manager
papa john's international - Indianapolis, IN
2002 to 2003
Oversaw 17 stores and 3 area supervisors while managing budgets, profits and P&L.
* Responsible for $14 million in net sales until the position was eliminated in 2003.
AREA SUPERVISOR
papa john's international
1996 to 2002
Directed 5 stores and 23 managers in store operations, budget and P&L.
* Consistently exceed budget sales and profits by managing $3.5 million dollar business, resulting in $400k profit.
EDUCATION
Bachelor of Science in Universi
Middle Tennessee State University - Murfreesboro, TN
2015
Associates in Business
Colorado Technical University - Colorado Springs, CO
SKILLS
Budgeting
Relationship Management
Operations Management
Process Improvement
Business Consulting
Customer Relationship Management
Change Management
Management
Profit & Loss
Strategic Planning
Human Resources
Project Management
Business Development
CERTIFICATIONS AND LICENSES
ServSafe Certified
April 2021
Certificate in Management
December 2025
ADDITIONAL INFORMATION
Areas of Expertise
* Consultative Leadership
* High-Level Operations Proficiency
* Strategic Planning/Analysis
* Industry Networking
* Operations Conference Attendance
* Competitive Intelligence
* New Territory Development
* Integrity-Based Consulting
* Hospitality Expert
* Tactful Coach
* Sales/Forecast Management
* Proficient with all levels of management
Key Skills Assessment
Strategic Restaurant Performance - Develop and implement strategic and tactical operations avenues to aggressively
develop highly profitable restaurants.
People Management - Committed to quarterbacking internal teams through the exchange of knowledge, experience, and
goal sharing to optimize strategies and drive sales.
Contact this candidate