Store Manager Sales
Resume:
A dynamic experienced Retail Manager/Administration Executive, a good team player, able to cope with the pressure and respond cheerfully and positively to changing circumstances. Has a strong organizational, technical and interpersonal skills. Performs multi task effectively.
Bachelor of MassCommunication
City College of Manila, Philippines
June 1997- March 2001
Studied Public Relations, Journalism, Scriptwriting, Broadcasting, English Proficiency
Sales Manager/Team Manager
Travelex Emirates Exchange LLC
From January 2020- June 2020
Main Duties and Responsibilities:
Manage walk up retail KPIs including ATMs
Customer service including monitoring NPS ( Net Promoter Score)
Drive Store targets and Team KPIs and deliver on the Middle east and Turkey balanced score
Adhere to Travelex branding guidelines across all stores
People Management including Coaching, Roster Management and implementation, Staff retention, Recruitment, Effective Onboarding and Performance Analysis
Drive product launches and promotions/campaigns across the terminals
Regular KPI analysis, reporting and assist in business planning and improvements, analyze performance by store, team and individual
Capture and Communicate local competitor’s insight and work with Pricing to ensure rates are supportive to the business (margin management through influencing rate profiles and strategy)
Ensure customer complaints, business risks and compliance breeches are immediately escalated through the correct channels
Undertake company training within required timescale and of their team managers and sales consultants for continuous improvements and succession planning
Develop team members and hold effective performance discussion with the team leaders and sales consultant
Assistant Operations Manager
Mumuso General Trading LLC
From December 2017- December 2019
Main Duties and Responsibilities:
Assist Operations Manager in supervising daily operations of organization.
Develop productive, profitable and achievement oriented working environment for employees.
Address operational issues and concerns in a timely fashion.
Supervise operations team to ensure operational excellence and excellent customer services.
Educate operations team on best practices, company policies and service excellence standards.
Develop and maintain operational guidelines for staffs.
Oversee operational cost, risk and audit activities.
Assist in interviewing, recruiting, training, performance evaluation, promotion and termination activities.
Determine staffing requirements, work assignment and schedules for new projects.
Perform routine maintenance and repair works for equipment.
Maintain the facility clean, safe and organized.
Evaluate inspection reports and service tickets and prepare repair invoices.
Coordinate with General Manager in different operational issues and promotional activities.
Evaluate current operational strategies and recommend improvements.
Generate operational reports for management as needed.
Store Manager for MONSOON UK Brand
Majid Al Futtaim Accessories LLC
From September 2015- September 27, 2017
Main Duties and Responsibilities:
Provides training about the brand (introduction to the brand, history, product knowledge, visual merchandising, how to make sales)
Focused on providing excellent customer service
Provides the staff sales target on a weekly basis to ensure the achievement of the monthly target.
Provides weekly, monthly reports based on bestseller/slow seller, customer’s comment, competitor, stock issues, staff concern.
Scheduling weekly ROTA and Leave
Conduct Staff’s bi annual appraisal and coaching
In charge of administrative files to make sure everything is done correctly for Corporate and Internal Audit
Resolves store issues on maintenance, customer’s complain and requests. .
Controls the In and Out of Stocks through ordering and store transfers. Transfer of stocks includes Preparation, Invoicing, Arranging of delivery by online web and calling back to make sure that transfers are received on time.
Supervise the inventory process in the store and the stockroom to ensure the accuracy of stocks on hand.
Assistant Store Manager for Bath and Body Works
Alshaya (Dareen International LLC)
September 27, 2014- August 15, 2015
Main Duties and Responsibilities:
Provides training about the brand (introduction to the brand, history, product knowledge, visual merchandising, how to make sales)
Assists Store Manager in responsibility for the store
Consistently creates a welcoming environment for the customer by greeting and assisting; as well as quickly responding to customer inquiries and needs
Demonstrates desired behaviors for staff including driving sales, handling difficult and/or complicated sales, cash management, inventory, and follow-up with customers
Assists Store Manager with providing a strong leadership presence and control in store, while ensuring that all customers receive good service and quality merchandise
Utilizes company tools to diagnose opportunities and develops action plans to improve performance
Forecasts/reforecast business, focusing on productivity to meet sales goals
Regularly communicates with Store Manager to discuss strengths, opportunities, and trends in business
Leverages individual staff strengths, and creates developmental plans to prepare all level positions for future growth within the organization
Assists Store Manager in delivering consistent, in the moment, feedback and coaching
Ensures company standards are met for store and associate appearance at all times
Store Supervisor for KOTON Brand
Landmark International LLC
December 15, 2012- June 30, 2014
Main Duties and Responsibilities:
Focuses on selling Turkish Ladies clothes
Supports the store manager with regards to giving feedback (staff, bestselling items, slow selling items, competitors)
Provides training to the staff with regards to the brand
Provides guidelines to administrative assistant to ensure that everything in the store is as per company’s policies and procedure.
Prepares administrative paperwork for Corporate and Internal audits.
Supports the store manager overseeing the operations store wise.
Area Operations Supervisor for PANDORA Philippines
Luxtime Incorporation
August 6- November 3, 2012
Main Duties and Responsibilities:
Oversees all aspect of store operations to ensure the attainment of sales and marketing objectives as well as standardization and compliance to policies and procedure in the assigned areas.
Consolidates sales report for review of management and ensures reports are submitted on time.
Making sure stocks are sufficient at all times through effective inventory/sales monitoring, forecasting and proper coordination in the back office.
Organizes staff’s training for areas of development.
Keeping abreast of the new product line in the market and canvasses competitors, regularly for pricing and merchandising trends.
Reporting directly to the operations manager for feedback on sales performance.
Controls the In and Out of Stocks through ordering and store transfers. Transfer of stocks includes Preparation, Invoicing, Arranging of delivery by online web and calling back to make sure that transfers are received on time.
Senior Sales Associate for PANDORA Singapore
Norbreeze Jewelry and Accessories PTE. LTD
July 15, 2011- July 11, 2012
Main Duties and Responsibilities:
Focuses on selling PANDORA jewelry which includes knowledge of different gemstones, different gold and watches.
Receives and transfers shipment in the POS system.
Merchandise the items to display in store
Finishes the transaction using the customer (credit card/cash payment)
Sends daily sales report and send by inventory.
Admin Executive/DutyFree Assistant Store Manager
Princess Cruise Lines based in L.A.California/Magsaysay Maritime Corporation
October 22, 2003- June 10, 2010
Main Duties and Responsibilities:
Provides necessary training programs for the crew member to help in career advancement. Training includes the following brands:
Apparel and Sporting Clothes (Guess, Fossil, Adidas, Oleg Casini)
High End/Contemporary Watches (Longines, Citizen, Guess, Fossil, Tissot)
Perfumes and Cosmetics (Clinique, Estee Lauder, Calvin Klein)
Fine Gold Jewelry, Different Gemstones
Answers calls from passengers regarding their orders from Dutyfree Onboard. Supervising the staff on the preparation of the orders from identifying, packing, invoicing, delivery and a customer’s satisfaction call back is a must.
Provides general administrative and clerical support including mailing, scanning, faxing and copying to management and maintains electronic and hard copy filing system
Manages calendar for Dutyfree Associates onboard (leave schedule and rotation)
Prepares and modifies documents including correspondence, reports, drafts, memos and emails
Schedules and coordinates meetings, appointment and travel arrangement for Associates onboard
Maintains office supplies for department by identifying the needs, arrange for ordering.
Supervise the inventory process in the store and the stockroom to ensure the accuracy of stocks on hand.
Liaison Officer/Accounting Clerk
Securiguard Security Agency in the Philippines
July 5, 2010- July 5, 2011
Main Duties and Responsibilities:
Assists the accounting manager organizing the payroll cheque and petty cash functions to assure accuracy, timely completion and compliance with divisional and corporate policies and procedures and state regulation.
Checking of the time cards by all the employees to ensure its accuracy
Prepares payment to different accounts in timely manner.
Organizes meeting and training for the management and employees.
Conducts training for security officers to help with their career development
Prepares required paperwork in obtaining license for the company and employees.
Computer Literacy in MS Word
Computer Literacy in Microsoft Application
Computer Literacy in Power Point
Fluent in Spoken and Written English
Civil Service Board Passer dated October 15, 1999
Basic Safety Course (Personal Survival, Fire Prevention and Fire Fighting, Elementary First Aid)
Building Excellent Passenger Relationships
Boutiques Visual Merchandising
Staff Supervision and Coaching
Boutiques Mathematics and Calculation
Introduction to Coaching, Coaching Essentials, Using Coaching Models
Building Trust and Rapport
The Power of Silence
The Art of Listening
Asking Powerful Questions
The Importance of Goal Setting
Giving Effective Feedback
CURRICULUM VITAE OF
DOLOROSA MALARAN
MOBILE NO: 055*******
EMAIL ADDRESS: **************@*****.***
PROFILE SYPNOSIS
EDUCATIONAL ATTAINMENT
RETAIL WORK EXPERIENCE
ADMINISTRATION WORK EXPERIENCE
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SKILLS
CERTIFICATION
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