Front Office Manager

MOHAMMAD RIYAZ

Email ID: - **********@*****.***

Mobile No- +91-706*******

Working Experience: 4+ Years in Ginger Hotel (IHCL Group) &

8+ Months in IBIS AL Rigga DUBAI (Accor Group of Hotel)

Professional: Front Office

PROFESSIONAL SUMMARY

Enthusiastic and highly dedicated Hotel Front Office professional reputable in displaying strong work ethics, professionalism, and demonstrated capacity of delivery tasks within deadline with technical proficiency in MS Word/Excel to provide support, front desk administration and customer service support. Excel at analyzing and defining operational requirements and process executing tools, to achieve quality result within deadline. Self-driven with excellent organizational and interpersonal skills, in addition to advanced communications skills, leveraged in building positive relationship with customer and team members.

SKILLS & ABILITIES

Experience within the hospitality industry

Excellent customer service skills

Communications skills

Administrative skills and Organizational skills

Time management

Ability to multi-task and prioritize daily work responsibilities

Strong attentions details

EXPERIENCE (4+ Years at Ginger Hotel, TATA Enterprise under (IHCL Group) as a Guest Service Associate.

Handling Front Office and Reservations- Ginger Hotel, TATA Enterprise, India.

Started Job 23rd March 2015 till 31st August 2019.

Offer guest warm welcome and seat upon arrival and departure

Maintain knowledge of the menu to answer questions about specialty food, while making recommendations upon guest’s request.

Maintain professional demeanor while answering calls to take reservations, order to go and the greetings and seating of guests.

Applied courtesy and tact in providing quality service in accordance to standards.

Ensured all operations are in compliance with company policies and procedure of safety and hygiene.

Stay updated with high level of knowledge in the Hotel industry

Maintained accurate knowledge of managing inventory and ordering stock.

Handling sales call via Mail, Telephone & Personal attention.

Communicate with Guest for future business & get feedback for present service availed by the guest.

Try to convert walk in guest to conform booking to increase the occupancy & ARR.

Co-coordinating with Housekeeping & Maintenance Department to ensure zero level complaint for rooms.

To report all guest complaints, complements & suggestions to Asst. Hotel Manager or Hotel Manager.

Working with SAP based Software.

EXPERIENCE (8+ Months in IBIS AL Rigga DUBAI (Accor Group of Hotel))

Guest Service Agent- Ginger Hotel, TATA Enterprise, India.

Started Job 10th Nov 2019 to till date.

Provided assistance during guest registration and departure

Assisted guests with questions and billing issues

Answered phone calls promptly and knowledgeably, ensuring complete and accurate information

Provided accurate daily accounting procedures and handling of cash

Communicated information of immediate area, services, attractions, and events to guests

Conveyed information to guests about local attractions in and around hotel.

Communicated between all departments regarding relevant issues.

Projected professional image at all times.

Assisted in training new agents.

Served as occasional concierge and night auditor.

Resolved guest challenges throughout their stay.

Assisted guests with check out payments or charges.

Answered telephone calls and email inquiries.

EDUCATION

Completed 4yr Bachelor in Hotel Management and Catering Technology at School of Hotel Management under Siksha ‘O’ Anusandhan University, Bhubaneshwar.

Completed 12th under Council of Higher Secondary Education, Odisha.

Completed 10th under Central Board of Secondary Education,New Delhi.

TRAINING

Completed 2 months Vocational Training in Taj Bengal, Kolkata.

Completed 6 months Industrial Training in Taj Gateway, Raipur.

PESONAL DETAILS

Father’s name : Mr. Harun Sattar

Permanent Address : Dargha Bazar, Po – Buxi Bazar, Cuttack, Odisha.

D.O.B : 24/03/1992

Nationality : Indian

Gender : Male

Marital status : Married

Language Proficiency : English, Hindi, Oriya.

DECLARATION

I do hereby declare that the information is correct and complete to the best of my knowledge and I am in possession of document in proof of the claim made in this application.

Mohammad Riyaz

Signature

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