Customer Care Assistant

RELLEN AMI GEQUILLO MACARAIG

Blk ** Lot ** Kenneth Road, Pinagbuhatan, Nagpayong II, Pasig City

Mobile Number: 091********

E-mail address: ******************@*****.***

CAREER OBJECTIVE

To obtain from your good company a full time position that would enable me to grow and learn, and at the same time, where I can impart the knowledge and skills that I have, to achieve the company’s full growth.

WORK EXPERIENCE

October 8, 2018 – Present Senior Process Executive

Cognizant Technology Solutions

Job Description: Functioning as content writer for the project - creating new and revising existing process documentations.

January 8, 2018 – October 7, 2018 Knowledge Specialis

Stefanini Philippines Inc.

Job Description: Responsible with writing new work instructions as well as updating the available ones for reference of our specialists. Doing quality audits for a certain line of business and working with updating and creating knowledge articles that will help them in providing best quality of service to our clients.

September 26, 2016 – January 7, 2018 Helpdesk Technician

Stefanini Philippines Inc.

Job Description: Worked with a certain client-company providing assistance and initial troubleshooting, when needed, with their IT concern/s.

January 19, 2015 – June 4, 2016 Customer Care Assistant

Xerox Business Services Philippines, Inc.

Job Description: Assisting customers of a technology brand with regards to their billing and miscellaneous concerns.

May 12, 2014 – December 17, 2014 Account Associate

VXI Global Holdings, Philippines

Job Description: Provided service for a money transfer company assisting customers with sending and receiving money using all available options.

August 1, 2013 – April 30, 2014 Administrative Support

ABS-CBN Shared Service Center Pte. Ltd.-ROHQ

Job Description: Was tasked with monitoring and managing company vehicles in order to provide services for the staff from both corporate and media production departments in a timely manner.

EDUCATIONAL BACKGROUND

2011-2013 Bachelor in Banking and Finance

Polytechnic University of the Philippines

Sta. Mesa, Manila (Main Campus)

2009-2011 Bachelor of Science in Accountancy

Polytechnic University of the Philippines

Sta. Mesa, Manila (Main Campus)

2005-2009 Secondary

Makati Science High School

Osias St. Poblacion, Makati City

SKILLS

Fast Learner; quickly incorporate and implement new procedures.

Good Communication and Interpersonal Skills.

Computer Literate - Basic Application Software (MS Office Application).

Capable of working efficiently with minimum supervision.

Capable of working under pressure and of meeting deadlines

Capable of completing and submitting deliverables on time

CHARACTER REFERENCES

***Available upon request.

This certifies that the above information is true and correct.

Rellen Ami G. Macaraig

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