Lawrence Tchiengue Dosseu

LAWRENCE TCHIENGUE

OBJECTIVE: Using my communication and multilingual skills, in the best possible way, to contribute to the vision, mission and strategic goals of the Company. Contact number: +63-906*******/ +39-351******* (WhatsApp) Email address: *******************@*****.***

Nationality: Cameroonian

Country: Philippines

Gender: Male

Date of Birth: 15/04/1987

EDUCATION

August 2013-April 2016:

University of BICCOCCA, Milano, Italy

Masters in Agriculture

September 2010- March 2013:

University of DOUALA, Cameroun

Bachelor’s Degree in Biochemystry

AREA OF COMPETENCY

Transcript Analyst, Translation, Teaching skills, Customer service, selling duty free, Credit card processing, developed computer skills, Internet protocol, Full knowledge and understanding of the Package Microsoft Office 365 (word, Excel, outlook, pdf, ppt), Windows operating systems, Knowledge of ticketing tools (ARS, Remedy, ServiceNow)

SKILLS

Certificate degree in Business and sales

• Excellent communication skills in French(Canadian) and English

• Creativity, Financial strategy, Data Tracking

• Client Relationships,Interpersonal communication

• Marketing Strategies, Product development.

• Excellent grammatical knowledge of both French, Italian, and English structures

• Good leadership, mentoring, organizational, forward planning and problem solving skills.

• Strong writing, synthesis, communication and relationship building skills

• Ability to learn new tools, to adapt, and easily integrate in a new work environment

• Fantastic telephone skills with enhanced customer care experience.

• Faster learner with good delivery skills as a fruit of my intuitive intelligence

• Capable of preserving a strict confidentiality with devotional motivation. EXPERIENCE AND CAREER HISTORY

1. August 2019 – May 2020 : French Service Desk Specialist AT ESSILOR SHARE PHILIPPINES

• Supported customers via phone calls, chat, email and voicemail

• Account confirmation, modification in AD (Active Directory)

• Maintained and updated daily monitoring of deliverables of service

• Coordinated with other IT internal groups including the infrastructure and application groups to ensure that SLA are met

• Explored the Windows operating systems for W7 and W10

• Made diagnostic Tests in order to find out the issues pertaining the client service

• Outbound calls to clients in order to troubleshoot over the phones

• Well documented and Escalated all unresolved issues to our higher-level team (Tier2) 2. April 2019 - June 2019: French technical support representative - Europe Account At TCL ONLINE SERVICES INCORPORATED

• Supported customer via phone, chat, email and voice mail

• Installed, configured and troubleshooted MS Office

• Performed basic troubleshooting on PC and network environment

• remote controlled the Customer’s PC for deep Troubleshoot of App and Password update 3. August 2011 – March 2013: HR Strategies Sales and Marketing At WISE COMPUTER CAMEROON

• Helps to detail, design, and implement marketing plans for each product or service being offered.

• Develops Sales Strategies and Approaches for various products and services, such as special promotions, sponsored events, etc.

• Answers questions from clients about product and services benefits.

• Tracks sales data and works to meet quotas or sales team goals

• Helps to interview, Hire, Manage, and direct members of the company’s marketing and sales teams.

• Creates and presents a regular performance report for managers and executives.

• Attends trade shows and travels to meet clients as needed.

• Implements and adheres to company policies and procedures

•Maintains excellent relationships with clients through superior customer service. LANGUAGES: English, French, and Italian

Hobbies: Traveling, writing, reading, swimming, jogging, Playing Football, watching movies, cooking, etc. REFERENCES

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