Customer Service Manager
Resume:
ARVIN O. INSON
* ********** **, ******** *******, Malanday Marikina +639********* +639********* *****.*******@*****.***
SUMMARY
A motivated and result-oriented operations team leader with a diverse and adept background in multiple lines of businesses for a leading technological company. Dedicated in providing excellent customer service and making operational and procedural improvements
SKILLS & ABILITIES
–Excellent knowledge in Data analysis and action planning
–Proficient with MS Windows 7, 8,8.1 and 10
–With background on MS Word, Excel, PowerPoint, Outlook, SharePoint and Forms
–Exceptional interpersonal communication
–Strong organizational and multi-tasking skills
WORK HISTORY
Team Leader, Concentrix November, 2011 – present
Mandaluyong City
Accounts: MS Office for Mac and Windows, MS ADO Windows, MS CS Routing, MS Accounts and Billing, MS Unbabel(Translation Services)
–Manages and leads a team of employees under a technology account. Ensuring all client and company metrics are met and exceeded via coaching, meetings, feedback and monitoring
–Analyzes team’s performance and keep the client updated through a weekly business review
–Motivates team members and assesses performance.
–Provides help to management, including hiring and training.
–Communicates company goals, practices, and deadlines to team.
Customer Service Support, Sitel June, 2011 – November, 2011
Quezon City
Account: Virgin Australia
–Responsible in processing of flights for an Australian Airline Company
–Ensures that booking made are complete and accurately done with 0% miss on important details that could be ground of legal suites
Senior Customer Service Support, IBM Daksh April, 2007 – April, 2011
Quezon City
Account: Sprint CS
–Key responsibility is to answer general, billing and technical inquiries of a telecommunication company based in the US.
–Provides upsell of new services, plans and phones to existing customers
EDUCATION
Polytechnic University of the Philippines
Sta. Mesa, Manila
Bachelor in Broadcast Communication
April, 20007
REFERENCES
Kristine Gempesaw
Operations Manager, Concentrix
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