Manager Service

V.Brijesh Kumar

**************@*****.***

Mobile No: +91-773*******

Gurgaon, Haryana

Global Payroll Manager-Service Delivery (EMEA & LATAM Payroll & HR Support)

A competent professional with proven capabilities in HRO/Shared Service Operations and HR Support service delivery for EMEA & LATAM. Certified payroll professional from Chartered Institute of Payroll Professionals (Worcester University).

Seeking challenging senior level positions with top notch organizations

CAREER OBJECTIVE: To work with an organization of distinction that recognizes my true potential and provides me enough avenues for professional growth through nurturing my leadership skills and competencies. I want to achieve excellence in my chosen field of specialization rapidly and set high standards in a competitive global arena.

PROFILE

A young and dynamic professional offering qualitative experience with Expedia as a Global Payroll Manager (Service Delivery) – People Services.

Currently driving the efforts for handling process migration, timely delivery of payroll.

Created workshops on topics such as Team Building and Learning Styles for staff.

Exhibits an honest work ethic with the ability to excel in fast-paced, time-sensitive environment.

Taking full care of the agreed SLA and Process Improvement.

A team builder to the core with proven expertise in enhancing personal and professional development of team members. Creative and innovative with high degree of perseverance.

Highly organized and methodical in work habits. Cogent written and verbal communication skills. Sincere, diligent and focused with strong analytical and problem-solving skills.

Well versed with an end to end Global Payroll knowledge / statutory regulations

COMPETENCY MATRIX

Global Payroll Professional with over 14 years of experience and a Foundation & Advanced Degree in Payroll Management from CIPP

Experience in handling seamless Process Operations and Delivery Management in Payroll and Workforce Data Administration

Skilled in streamlining business processes, defining continuous improvement processes, accelerating employees’ strengths and building powerful teams that can conquer any obstacles

Demonstrated excellence in handling:

oPayroll Service Delivery (6 Payroll Transitions – UK & I, SA, Germany, Sweden, Netherlands)

Expertise in mapping business requirements and coordinating development and implementation of processes in line with the pre-set guidelines

Successfully transitioned Payroll processes with comprehensive experience in handling transitions and trainings related to process

Adept in providing guidance and leadership to staff in accordance with specified program objectives

Holds the distinction of setting up Service Delivery from scratch

Assisting transition team in creating a robust transition plan for HRO deals

Handled Day to day customer relationship management

Ensured that Processes have sound internal controls that promote Security, Accurate payments and the Production of relevant and timely information.

Applications Known: -

Oracle / Unipay / Resource Link / Cloudpay / SAP/ Payrite /ADP Freedom

Complete working knowledge of WORKDAY

HRW: - Payroll ticketing tool

Plan viewer – Fidelity’s Pension portal

Service Now

Manager Career Development:

Workflow management

Floor management

Client handling skills

Call handling skills

People handling

Situation handling

Decision making

Timely feedbacks

Constructive feedbacks

Succession plan

Identification of right resource for Process Trainer, Auditor, back up for activities

Performance tracking mechanism

BCP and Risk management

Vendor Management

Stakeholder Management

EMPLOYMENT CHRONICLE

Expedia Mar 2019 to till date

Global Payroll Manager – Service Delivery (EMEA & LATAM Payroll)

Responsibilities

To set up a Global Payroll Hub for English speaking countries, including North America and UK with an exciting opportunity to build a new team that will deliver first class Payroll services to many Expedia Group employees across the world. My role reports to Senior Director Global Payroll.

Payroll and benefits process: Manage international payroll processing and compliance, analysis of exempt and non-exempt payrolls, work closely with the payroll vendors and accounting teams on various monthly/quarterly accounting close activities including account review, reconciliations and variance analysis.

Overall management and analysis of payroll operations and related activities that ensure compliance with international jurisdictions. Ensure proper processes are in place for capturing all inputs accurately and review payroll output from payroll vendors, which includes but is not limited to performing payroll analysis such as total gross payroll to net payment, average paid per headcount by country, and comparison of analysis to prior period, etc.

Assist with managing payroll team, including day-to-day payroll deliverables, integrity of payroll data and coordination with Workday HR team

Manage all aspects of payroll reporting and accounting, including general ledger and accrued payroll and tax liabilities, and other ad hoc reports or projects as assigned

Assist with compliance matters, such as timely regulatory filings related to wage laws, policies and procedures

Responsible for continuous process improvement by identifying payroll vulnerabilities and opportunities for improvement and operating efficiencies.

Employee coordination: Respond to employee inquiries and serve as liaison between employee and third-party providers.

Cross functional partnerships: Drive meetings with cross-functional departments (HR, IT, Legal, Finance, etc.) to identify and implement payroll process improvements and best practices to drive excellence and eliminate errors.

Payroll reporting of Stock Transactions and taxation

Payroll policies and procedures: Develop and implement payroll processes, policies and procedures to ensure proper internal controls, efficiency and a great employee experience.

Third-parties: Manage third-party vendors and the preparation, analysis and maintenance of all payroll related reports, including governmental and regulatory filings.

Partnerships: Work with internal partners in People Services/Recruiting/Finance/Legal to facilitate and improve the payroll processes, including benefits and withholdings (e.g. leave of absence, employee benefits, pension plans, etc.)

Stakeholder management: To build strong and effective relations with relevant internal and external stakeholders

Strong Drive for Results- Responsiveness, Speed and to navigate a matrix organization. Interpretation of data to understand workload capacity and trends in service

Compliance: Review all payroll reporting and ensure accurate and timely filing with appropriate government authorities. Support external financial audit. Manage any payroll related audits, if any.

Special Projects: Provide ad-hoc support and services as needed.

Exercise limited management authority; sets employee performance objectives, conducts performance reviews and recommends pay actions;

Define team operating standards and ensures essential procedures are followed based on knowledge of own discipline.

Fidelity Jan 2018 to Mar 2019

Global Payroll Manager – Service Delivery (UK & Ireland Payroll)

Responsibilities

Responsible for ensuring the smooth and effective processing of UK & Ireland payroll activities, including producing accurate and timely payroll reports and monthly accounting. A primary support and contact for all payroll and HR teams based in local offices globally as well as outsourced payroll providers.

To manage monthly payroll services for UK & Ireland based employees, liaising with local HR to reconcile and resolve employee data variances, and submitting data to service providers for processing; reconcile payroll prior to transmission and validate confirmed reports

To scrutinize payroll data to ensure consistency and accuracy / reasonableness of employee data provided by Workday

Effective & efficient management of Vendor service delivery as per the contract and SLA. This also includes periodic review and analysis of KPI of vendor performance and taking corrective actions.

Provide key project support on integrating payrolls into a regional/global platform

Perform year-end reporting for all payrolls, including liaison with external stakeholders on timely and accurate submission of tax, insurance and benefit in kind data as required by local company agreements and local country legislation.

Administer, develop and provide enhancements to the company's ESOP plan

Ensure exercised stock options are reconciled for accuracy and reported to tax authorities

Understand proper taxation of employer paid benefits. Administer monthly and annual tax settlement for payrolls.

Assisting the Global Mobility team in discussing transfers and reviewing agreements for transfers

Deliver excellent customer service by answering employee queries and resolving issues promptly

Record applicable month-end accounting entries to the general ledger controlling accounts for payroll transactions

Reconcile GL Balance Sheet accounts for all supported entities, ensuring reconciling items are reviewed and cleared according to policy

Responsible and accountable for timely and accurate payment of salaries to employees belonging to various Clients

Adherence to compliance including filing and reporting of required reports with respective authorities. Managing risks and controls related to the process.

Leading a team of payroll Managers and Team Leads.

Managing various service providers and metrics as agreed.

Interacting with banks & external agencies including HMRC if required

Handling a team size of 30 people

Adherence to all legal, statutory & compliance requirements within stipulated time frame

Lead the UK Payroll, Ireland Payroll and HR Support Team

Extensive and regular interaction and close partnership with Human Resources, market controllership and Compensation & Benefit

Active participation in the periodic progress updates with Payroll Hub Leadership

Adequate representation on behalf of the Global Payroll in critical activities and projects

Ensuring execution of day-to-day task level deliverables, issue resolution, managing escalations and timely escalation of matters requiring leadership intervention

Partnering with internal customers and project partners to ensure the delivery of a high integrity, credible and efficient solution

Identification of improvement opportunities in processing, accounting and reconciliation Process

WNS Dec 2015 – Dec 2017

Payroll Manager Operations (UK Payroll - Shared services)

Responsibilities

Responsible and accountable for timely and accurate payment of salaries to employees belonging to various Clients.

Oversee computation and remittance of statutory liabilities.

Adherence to compliance including filing and reporting of required reports with respective authorities. •Managing risks and controls related to the process.

Leading a team of payroll analysts, supervisor and Team Leads. Managing various service providers and metrics as agreed.

Interacting with banks & external agencies including HMRC if required.

Timely accounting and reconciliations of payroll accounts.

Setting up client expectations and execution as per SLAs and agreed metrics.

Maintaining excellent relationships with clients and stakeholders and responding to employee queries in a timely manner.

Ensure Critical Performance Metrics are met consistently

Prepare and circulate Client / Vendor Decks

Lead Client / Vendor reviews / calibrations

Revert to client/vendor queries on routine issues

Provide innovative ideas to optimize internal metrics & ensure critical matrices are met timely

Manage multiple teams

Handling a team size of 21 people

Ensure that team of associates has a clear understanding of performance expectations, are properly trained, have access to all the tools and resources they need to perform at high levels of productivity and efficiency.

Communicate expectations to team member and provide timely business updates and changes. Conduct multiple training sessions each week.

Work as a subject matter expert for the team on client business rules, customer interaction policy, statutory guidelines and support tools

Provide feedback to team members on their daily performance in an effective and timely manner and foster their professional development and growth via effective coaching.

Manage team KPIs and retention initiatives.

Audit and Identify performance related issues and develop an action plan for improvement by remedial training.

Perform root cause analysis regarding attendance and attrition.

Schedule and coordinate team activities.

Identify and share operational best practices.

Identify process and business opportunities that can be flagged to the client as value ads.

Team Handling, Motivation

Time Management

Escalation Management

People Management

To ensure all client deliverables are met with in timelines

To ensure productivity/Quality enhancement and process meet all metrics

Remediation of any major incident

Client MBR/QBR deck, Client Calls, reviews

To ensure payroll reconciliations are accurate and the payroll journals are posted correctly

NGA Human Resources Oct 2013 – Oct 2015

Lead - HR, Payroll & Training (UK Payroll - Shared services)

Responsibilities

50 percent operation support and 50 percent training

Ensure implementation of operational policies and procedures.

Monitor performance of branch operations team and ensure high customer satisfaction levels with on

time resolutions

Conduct periodic audit and inspection to ensure that the deployments standards are adhered to & followed

Expanding the Network & operational support services in line with sales forecast or approved expansion plans.

Assume overall responsibility for SLAs for customer connect times as well as monitoring of complaint

resolutions.

Design and implement a customer data analysis system for analyzing customer behavior with a view to

improving retention and service levels

Design strategies for increasing customer satisfaction and thereby minimize escalations.

Analyze training needs of operations staff, design and implementation of training programs.

Ensure timely execution of special projects/ up-gradation assignments.

Establish measure of performance and monitor performance of Operations staff and provide feedback to Ops.

Fixed gaps in process

Responsible for process implementation operationally.

Responsible for process stabilization.

Active involvement into conducting HR operational round in selecting the best resource on critical accounts

Identifying Training Needs of the organization & tailoring program across the business handled by me

Develop work standards, skills, knowledge, ability, discipline methods for maintaining internal environment.

Ensure that the mindset of people is receptive to changes in internal and external environment of the organization

Maintaining a flawless communication with employees for timely resolution of employee grievances and harmonious working environment. Effectively counseling employees in issues affecting their performance and promote welfare development activities

Assisting transition team in creating a robust transition plan for HRO deals

Handled a Team size of 5 people, responsible for team’s career progression and monthly performance discussions and yearly KPI settings

Functional Strengths

Responsible for training requirements of all the portfolios managed.

Responsible for new hire batch performance 0 to 45 calendar days post training.

Maintaining the quality and post refresher effectiveness of refresher/corrective trainings for the portfolios managed.

Training initiatives to bring cost/ TAT reduction.

Responsible for operations and hiring time table adherence and meeting deadlines, effective planning and adjusting to scheduling issues to handle transitions and ramp ups.

Ensure Standard Operating Procedure is adhered to for every business.

To analyze/ manage data for trainings.

To mentor/ coach and counsel trainers and develop their skills.

To co-ordinate with other support functions like transition, operations, quality, hiring, on process requirements.

Directly responsible to meet all agreed SLA's for the team and process.

Monthly / quarterly / yearly reviews for trainers.

To manage calibration and gauge for site.

Overseeing employee query resolutions within agreed timelines across service lines

Ensure implementation of the training curriculum successfully and in a timely manner.

To conduct training sessions.

Responsible for building an excellent training delivery team.

Review existing training materials and make revisions, as necessary, as per Instructional design.

Process re-engineering, automation of existing projects etc.

Cap Gemini Consulting Oct 2012 to Sep 2013

Consultant (Operations- UK Payroll - Shared services)

Functional Strengths

Responsible for proper functioning of the process and ensuring the timely delivery of payroll.

Integral part of process transitions.

Allocating daily work among the Team members and keeping a track of the work.

Looking after the Quality of the team, auditing them and preparing reports

Work as an independent professional in terms of taking responsibilities and initiatives to improve team performance.

Participate in calibration sessions with client,

Process Management – auditing transactions, identifying gaps.

Identify opportunities for process improvements based on transaction monitoring.

Coordinating with multiple stakeholders, Dept. and vendors.

Analyze customer/client feedback and helping in improving the customer satisfaction.

Support Internal and external audits like ISO 9001 :2008.

Reconciliations

Preparation of weekly and monthly decks.

Taking extra care of Director’s Payroll

Develop growth plan for the team.

Infosys BPO Aug 2007 to Oct 2012

SME (Operations- UK & Netherlands Payroll - Shared services)

Responsibilities

Did documentation and process related analysis like Detail Process Manual, Process Maps, Transition Tracker, Training Plan, Business Impact Template

Maintain the client system for New Hires, Rehires, Termination, for changes in Employee Data

Payroll Processing and Manual Calculations: Calculating of salary for employees of Client- weekly, bi-weekly and monthly, based on hours worked, sick leaves, holiday entitlement, carrier break, statutory paternity pay, maternity pay, leavers, overtime, night allowance, Saturday pay, flexi pay.

Advance calculation of salary as per the client requirement.

Maintain client system for manual calculation like Funding for Expat, Retro Wages, LOA payment

Tax Reporting and other Compliances: Calculating the deductions for Tax components as per the statutory requirements (Pension, National Insurance, SSP, SMP, Tax withhold, verification of forms).

Preparation of tax returns as per the requirements.

Payroll Reporting: Preparation of monthly head count report, Retro wages, Maternity payment etc.

Payroll Reconciliation: Reconciling the payroll calculation with pay data maintained in system to ensure employee pay is not negative.

Audit Compliance: Ensuring that employees are paid correctly on time. Completed cross audits for various team members for payroll activities handled.

Functional Strengths

Process Consultant for HRO – Payroll Specialist.

Direct point of contact with client resources

Fixed gaps in process

Responsible for process implementation operationally.

Responsible for process stabilization.

Managing the complete payroll activities.

Identifying Training Needs of the organization & tailoring program for the team.

Develop work standards, skills, knowledge, ability, discipline methods for maintaining internal environment. Ensure that the mindset of people is receptive to changes in internal and external environment of the organization

Is accountable to perform quality checks for various transactions of the Employees.

Served as a liaison between clients and staff to resolve client’s problems and implement long and short term solutions

Interacted with clients and utilized excellent organizational skills to arrange implementations, upgrades/migrations, and basic maintenance

Allocating daily work among the Team members and keeping a track of the work.

Looking after the Quality of the team, auditing them and preparing reports for the same.

Responsible for proper functioning of the process and ensuring the timely delivery.

Preparing training modules and providing process training to new joiners and making them understand the business requirement and delivery standards.

Completing different audits in terms of bonus payments, employee information changes, system information changes

Handling escalations.

Team meetings.

Attend the daily operations call and discuss the open items with the clients and circulate the Minutes of Meeting (MoM).

Ensuring processing is completed within SLA by advisers, quality checks and RCA for escalations.

Trained the payroll helpdesk team.

Key Achievements:

Was awarded as “Voice of Best Buy Europe” by the Infosys management for my performance as a supervisor in a UK Payroll Project (Carphone warehouse).

Was selected by the Infosys Solution Designing Team to give a presentation to a UK Payroll Client in Jaipur DC.

Developed Payroll training modules for Infosys HRO vertical.

Worked with Infosys BPO HRO training team in Bangalore apart from operations

Received many awards for performance.

Selected to streamline UK Payroll Process in Bangalore

Received “Best Manager” award from the client (Countrywide Plc)

Received numerous appreciations from the WNS client for managing the payroll effectively and efficiently.

Was awarded for efficiently managing the service delivery of payrolls within three months of joining the Fidelity’s business

Professional training attended:

HRO Foundation course.

Cultural Sensitivity.

Presentation Skills.

CS100 Customer Service.

Analytical Skills.

Corporate Personality.

Constructive feedback

Team Building

Lean Training

Academic / Professional Qualifications

Foundation Degree in Payroll Management CIPP Worcester University United Kingdom

Advanced Degree in Payroll Management CIPP Worcester University United Kingdom

Graduation Fergusson College B.A (English) Pune University

Higher Secondary Vivekananda Vidyalaya A.H.S.E.C Assam Board

Senior Secondary The Little Stars C.B.S.E. Delhi Board

Thank You!

Date: 27 Aug ’20 Place: Gurgaon, India

Contact this candidate