Customer Service Data

CURRICULUM VITAE

MEGHNA MISHRA

MOB.NO:860*******

Email id:***********@*****.***

CAREER OBJECTIVE

I want to use my skill and strength in building up my career & as also for uplifting the organization which provides me the platform for my growth. CORE STRENGHTS

● Young & ready to accept new challenges at short notice.

● I am in good health with stamina plus capacity to work for long hours. Confident of successfully completing assigned task with or without seniors’ supervision.

● I belong to a family encouraging high sense of discipline and principle “Work is Worship”.

TIME TESTED PROVEN QUALITIES

● Friendly and patient

● Discreet and diplomatic, with good communication skills

● Calm and able to work well under pressure

● Adaptable, quick-thinking and efficient

EDUCATIONAL QUALIFICATIONS:

● 10th Passed from CBSE Board

● 12th Passed from CBSE Board

● B.COM from Kanpur University

● M.COM from Kanpur University

ADDITONAL QUALIFICATIONS:

● Basic Knowledge Of Computers

● One Year Diploma in Aviation Hospitality and Travel management From Franklin COMPUTER PROFICIENCY:

● MS Office-MS Word

● MS Excel & MS Power Point

● Outlook & Internet

EXPERIENCE:

● 2 Years’ experience In Air India Sats at IGI Airport Delhi as customer service agents.

CURRENT JOB PROFILE:

● Attend the query of Passenger & provide the quick solution for their query.

● Daily update MIS data for handled Airlines

AI/EK/UK/EY/9W/SQ/W5/PK/MK/NH/7J/OZ/IX/MH.

● Analysis of AI/IX/SQ/9W mishandling baggage Monthly fault log station

(MSF) report for management review

● Daily follow ups with guest for mishandled baggage and trace out the baggage.

● Maintain the records of Passenger’s Mishandle baggage for future references.

● Handle the huge exchange of e-mails with other departments & guest.

● Extracting informative data collected from various sources to provide necessary statistics to AISATS-DEL management.

● Provide data to airlines on weekly basis as per airlines requirement. INTEREST AND ACTIVITES:

● Dancing

● Listening to music

PERSONAL INFORMATION:

FATHER’S Name : MR. RK MISHRA

Date of Birth : 19/05/1994

Nationality : Indian

Languages Known : English, Hindi

Marital Status : Single

Current Address : R.D.A 319 INDRA NAGAR RAEBARELI. DECLARATION

I hereby declare that the information furnished above by me is true to the best of my knowledge.

Date (MEGHNA MISHRA)

Place:

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