Genesis Hawthorne

Atlanta, GA *****

adga3u@r.postjobfree.com

PROFESSIONAL SUMMARY

Responsible and dedicated customer service team member with proven multitasking and organizational skills. Proficient in operating in fast-paced environment to coordinate paperwork, process payment and complete orders. Proactively manage shipments and coordinate deliveries with strong attention to detail and systematic approach.

SKILLS

• TEAM PLAYER

• Word

• Organizational Skills

• Personnel

• Cameras

• Organizational Skills

• Safety • Excel

• Typing

• Word

• Security

• Customer Service

• Certifications and Licenses

• Customer Service

WORK HISTORY

DOORDASH DRIVER 07/2019 to 06/2020

DoorDash - Raleigh, NC

• Pick up customer food and deliver them to them.

• Worked directly with customers to assess quality issues, including damage and incompleteness of orders.

• Cleaned and maintained vehicle and assessed vehicle for damage after each shift.

• Generated consistent referrals and repeat business by providing friendly and fast service.

• Delivered goods and products to customer on time and in excellent condition.

• Completed routine pre- and post-trip inspections to evaluate vehicles and assess maintenance needs.

SECURITY OFFICER 11/2018 to 05/2020

Allied Universal Security Services, Systems and Solutions - Greensboro, NC

• Secure building watch cameras, etc.

• Authorized entrance papers and granted or denied entrance to building.

• Acted quickly during emergency situations to reduce opportunity for damage and injury.

• Protected business integrity by ensuring all personnel requiring access to high-security areas go through correct levels of approval.

• Reported irregularities such as fire and safety hazards to maintenance.

• Permitted entry with escort for approved persons into secure locations.

• Reviewed camera and system feeds and alerted proper respondents regarding discrepancies.

SECURITY OFFICER 05/2019 to 12/2019

G4S - Greensboro, NC

• Patrol building, monitor cameras.

• Provided detailed reports of infractions and criminal acts to law enforcement for trial or hearing procedures.

• Authorized entrance papers and granted or denied entrance to building.

• Contacted law enforcement in case of unauthorized persons, documents and materials.

• Patrolled and monitored premises in company vehicle, on bicycle and by foot.

LYFT DRIVER 08/2018 to 08/2019

Lyft - Greensboro, NC

• Pick up customer and take them to their destination.

• Achieved high customer ratings on post-trip surveys for timeliness, vehicle cleanliness and customer service.

• Optimized profitable time by anticipating surge areas, targeting highly trafficked sectors and daisy-chaining rides.

• Drove operational improvements which resulted in savings and improved profit margins.

• Stored passenger luggage and personal items with care for safety and security.

CHILDCARE PROVIDER 06/2014 to 11/2018

ABC University

• Communicate with children's parents or guardians about daily activities, behaviors, and related issues.

• Monitor children's play activities while maintaining a safe and fun learning environment.

• Kept all areas neat, clean and properly sanitized.

• Met with parents about daily activities, positive developments and issues.

• Created safe and engaging learning environment for groups of diverse children with various learning styles.

• Sanitized dishes, tabletops, toys and frequently touched surfaces to prevent spreading of germs.

• Helped children develop motor skills in preparation for preschool and kindergarten.

• Prepared group activities to enhance socialization, communication, and problem-solving skills for children.

• Managed safety and security of all children under care.

• Kept notes of behavior issues, food served and medications administered to children.

• Applied positive behavior management techniques to enhance social interactions and emotional development.

• Worked with children individually and in groups to teach social, communicative and problem-solving skills.

SAFETY PATROL & SECURITY INTERN 01/2018 to 05/2018

Livingstone College

• Maintain radio communication with other safety personnel and officers on campus, helping to coordinate emergency plans.

• Write and submit incident reports to public safety supervisors or law enforcement agencies as appropriate.

• Recorded observations and occurrences and interviewed witnesses to complete and submit incident report.

• Checked identification of all persons entering and exiting facility to eliminate unauthorized visitors.

SALES ASSOCIATE 11/2015 to 02/2016

Charlotte Russe, Inc - Concord, NC

• Conducted Shoe sale consultations for patrons needing assistance.

• Managed dressing room process to create timely and efficient operations.

• Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.

• Maintained records related to sales, returns and inventory availability.

• Processed product returns and assisted customers with other selections.

• Engaged with customers to effectively build rapport and lasting relationships.

• Prepared merchandise for sales floor by pricing or tagging.

• Educated customers on promotions to enhance sales.

• Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.

• Delivered high level of assistance by locating products and checking store system for merchandise at other sites.

• Maintained organized, presentable merchandise to drive continuous sales.

EDUCATION

Livingstone College - Salisbury, NC Bachelor of Art

Criminal Justice, 05/2018

• Majored in Criminal Justice

• Member of Sociology Club

Middle College High School At Bennett - Greensboro, NC High School Diploma

05/2013

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