Employee Relations Manager

AILEEN MISA ZALAMEDA

Address: # ** ****** **., ******** *********, San Francisco

Del Monte, Quezon City (1105)

Provincial Address: Block 4 Lot 24 Villa Muzon Classique, Barangay San Vicente, Sta. Maria, Bulacan (3022)

Contact Information: 8-361-0098 / 092*-*******

**************@*****.***/******.**@*****.***

HUMAN RESOURCES & ADMINISTRATION START-UPPER/TEAM MANAGEMENT and LEADERSHIP/HR GENERALIST/STRATEGIC AND OPERATIONAL HR MANAGEMENT My fifteen (15) years of progressive Human Resources career has equipped me with the knowledge, experiences, expertise and understand the best practices of Human Resources and Administration in various industries such as Food & Beverage, Telecommunication, Information Technology, Manufacturing, Mall Management, Retail/Distribution and Academe. I champion people management and leading the organization to follow its corporate values, culture and cultivate a positive working environment providing the companies with HR strategies/operational tactics to achieve its goals. CORE COMPETENCIES AND ACHIEVEMENTS

I am a seasoned HR practitioner, with experienced and exposure in all facets of Human Resources and Administration such as Recruitment/Talent Acquisition/Planning, Organizational Development, Compensation and Benefits/Rewards Management, Training and Development, Employee Engagement/Labor Relations, Performance Management and Office/Facilities Administration. I consider myself a team leader, self-starter, passionate in dealing with people of all levels though empathetic approach, has a positive working attitude, ability to get things done in cooperation with others and as part of the team, can work independently and with high sense of integrity and confidentiality. CAREER HIGHLIGHTS:

Manage and lead HRA organization of three (3) start-up companies (local and international brands)

o Volume Recruitment (pre-opening team from the Rank & File to the Managerial/up level roles)

o Code of Conduct/Employee Handbook and Policies and Procedures preparation

o Pioneering efforts in culture building

o Manage all facets of Human Resources and Administration

People/Employee Management and Organizational Development (OD) o OD Interventions through employee surveys/feedback, team building program and activities, consultative HR approach

o Performance Management/Succession Planning/Training and Development

Employee Engagement initiatives, develop, implement and evaluates effective employee programs (rewards, privileges, employee branding, recognition, and recreation, etc.)

o Manage and implement a privilege program called “SWITCH COST PROGRAM” - a program that promotes employee/company branding. The program involves finding privileges and building partnership with different establishments as part of the benefits of being employed in the company

Franchising exposure in Food & Beverage industry, assist in preparation of contract/agreement, application form, Franchise-HR Training Manual and Train the Trainers Module.

WORK EXPERIENCES:

> Head, Human Resources

Visum Ventures Inc. (KOOMI, Philippines)

Unit 3203 Antel Global Bldg., Julia Vargas, Ortigas Center, Pasig City September 2019 – up to present

Job Responsibilities:

Reports directly to the COO

Established the organization’s HR and Administration Department Managed over-all HR Department/Pioneered the whole HRA Department o End to end recruitment)

o Employee Relations/Engagement

o Compensation and Benefits

o Organizational Development (Organizational Structure/Policies & Procedures/Code of Conduct/Culture)

> Human Resources Management Consultant - July 16, 2018 up to present Acts as HR Consultant/Executive/Manager in different industries: such as Retail/FMCG Distributor and Food & Beverage

External Executive Search Consultant/Headhunting/Recruitment

> Director, People Management (Human Resources & Administration) TH Coffee Services Philippines Corporation (Tim Hortons, Philippines)

#264 Quirino Ave., Tambo Paranaque City

June 20, 2016 – July 30, 2016 – HR Consultant, TH APAC Holdings, Inc. August 1, 2017 – July 08, 2018

Job Responsibilities :

Reports directly to the President/CEO

Established the organization’s People Department including the Office/Training Facilities/Administration

Managed over-all People Department/Pioneered the whole HRA Department o Recruitment Planning (end to end recruitment)

o Employee Relations/Engagement

o Compensation and Benefits (HRIS/Payroll System)

o Organizational Development (Organizational Structure/Policies & Procedures/Code of Conduct/Culture)

> Group Manager for Human Resources and Administration The Moment Group,Inc. (The Moment Group of Restaurants) GBI Bldg., #2282 Pasong Tamo Extension, Makati City June 18, 2012 – April 15, 2016

Job Responsibilities:

Directly reports to the Managing Partners/Co-Founding Partners Manages the over-all HRA Functions of the Group Management (including Head Office and Operations)

o Manpower Planning/Recruitment

o Organizational Development (Company Culture/Policies and Procedures) o Employee Relations/Labor Relations

o Compensation and Benefits

o Administrative and Head Office facilities Management Coordinates closely to the Director for Group Operations in all HRA requirements of all the establishments (restaurant branches)

Attends to all issues and concerns of HRA Division that needs immediate action and decision making

Plans HRA direction in the group management and the establishment’s operations Coordinates, directs and manages all HRA Officers/supervisors/staff in the group managing company

Review and developed HRA policies/procedures and recommends best practices in the industry and as per labor code

Provide consultation and assistance with the Establishment/Restaurant Manager’s and Operation’s Head in establishing HRA policies and procedures company wide Act as an Administrator in the Head Office

> Human Resources Manager (Recruitment and Employee Engagement) Digital Telecommunications Phils., Inc.

16th Floor Cybergate Tower 3, Robinsons Pioneer Complex, Pioneer St., Mandaluyong City

November 16, 2010 – May 30, 2012

Job Responsibilities:

Directly reports to the Division Head (Labor Relations, Employee Relations and Recruitment)

Manages Recruitment and Employee Relations programs and activities of the organization

o Recruitment

Oversee manpower and hiring needs of each division

Attends to all issues concerning recruitment and hiring needs

Implements recruitment procedure (from sourcing to deployment)

Prepares Job Offer, Employment Contract, and ensures proper job orientation

Prepares monthly/weekly recruitment report

o Employee Relations

Develop, implement and evaluate effective employee programs (rewards, privileges, employee branding, recognition, and recreation, etc.

> Human Resources and Administrative Manager

Hexagon Group of Companies

(Hexagon Steel Industries, Inc.)

2nd Floor, SGS Foundation Bldg., 1335 Araneta Ave., Quezon City December 16, 2009 – November 16, 2010

Job Responsibilities:

Manages the over-all HRA Functions of the Group Management and the Unit Companies Oversee and monitor Unit Companies HRA needs are being accomplished in a day to day operations

Manages all facets of Human Resources and Administration Department Directly reports to the Managing Director for Finance and HRA Division Plans HRA direction in the group management and the unit companies Coordinates, directs, provides consultation and manages all HRA Officers/supervisors/staff in the group managing company and the unit companies Review and developed HRA policies and recommends best practices in the industry and as per labor code

Act as an Administrator of the Foundation Building

> Human Resources and Administrative Manager

CHASE Technologies Corporation

#5268 Diesel St., Palanan, Makati City

September 17, 2007 – December 10, 2009

Job Responsibilities:

Directly reports to the CEO/President

Recruitment - end to end process, finding the right fit candidate on a timely manner Training and Employee Development - implements and evaluates managerial and leadership training programs

Organization Development – manage the company structure, implements and evaluates strategic and effective interventions of the organization geared towards efficiency and productiveness

Compensation and Benefits/Rewards Management

Performance Management and Career Development

Employee Relations - evaluates effective employee programs (rewards, recognition, rest and recreation, etc.). Trains management on the proper implementation of the Labor Code. Handles all employee complaints and grievances. Handles labor related issues & liaises with government agencies

HR Information Systems/Data Management – administration and maintaining the HRIS system of the Company and manage an efficient 201 File filing Administration Services - Effectively manages Head Office administration, safety and security

Facilities Maintenance - Maintains facilities in good and working condition and addresses concerns on a timely basis

> HR Officer/Analyst

RAPID Forming Corporation

2/F Vasquez Madrigal Plaza, 51 Annapolis St., Greenhills San Juan August 30, 2006 – September 14, 2007

Job Responsibilities:

Prepare, reviews and updates policies, systems and procedures relative to personnel administration.

Studies and recommends guidelines in the implementation of the company's salary and wage administration program taking into consideration the current industry/market practice and guidelines set forth by Management.

Coordinates with MIS in the development and maintenance of a data-base masterfile program that can urgently generate comprehensive personnel information reports when needed.

Prepares the job descriptions and job specifications for all existing positions in the organization and pinpoints any overlapping of functions that may exist or occur in the future.

Assists in Recruitment, Performance Management, Employee Relations, Administrative issues and concern.

Monitor the day to day HR issues such as ensuring compliance with mandatory benefits, counseling employees regarding performance issues, liaising with other support functions such as payroll and advising staff on HR policy. Assess overall company requirements in respect of the training needs, sourcing of appropriate training programs and assessment of individual development needs. Act as Officer-In-Charge in the absence of the HR Director. Attends with all the Human Resources concerns and develops necessary decision-making on urgent matters.

> HR Analyst

Shopping Center Management Corporation (SM Supermalls) SM Central Business Park, Bay Blvd., Bay City, Pasay City January 11, 2005 – August 28, 2006

Job Responsibilities:

Responsible for the actual preparation of technical studies, proposals and systems design pertaining to personnel administration.

Drafts the organizational charts of the company/subsidiaries and ascertains the accurateness of the alignments of the various divisions, departments and/or sections. Prepare, reviews and updates policies, systems and procedures relative to personnel administration.

Studies and recommends guidelines in the implementation of the company's salary and wage administration program taking into consideration the current industry/market practice and guidelines set forth by Management.

Coordinates with ITS (Information Technology Services) in the development and maintenance of a data-base masterfile program that can urgently generate comprehensive personnel information report when needed. Prepares the job descriptions and job specifications for all existing positions in the organization and pinpoints any overlapping of functions that may exist or occur in the future.

Plans, packages and develops proposals on current or future benefits that may be provided by the Company.

Assists or acts as substitute of the HR-PPD Manager in coordinating with the Branch Personnel Offices with regards to all proposals, studies or systems that were developed by the department.

Assists in training and development of newly hired Branch/Mall Managers. Handles discussion on HR Reports and other policies related to salaries and benefits administration.

Handles Wage Order implementation procedures, programs and guidelines. Consolidates and analyze HR Statistics reports of all the management company’s branches/malls nationwide

> College Instructor (ACADEME)

AMA Computer University

Villa Arca Subdividion, Project 8, Quezon City

May 1998 – January 10, 2005

Job Responsibilities:

Taught the following subjects:

o Engineering major subjects such as Engineering Management, Engineering Materials, Engineering Economy and Industrial Engineering Major Subjects such as Production Planning and Control, Statistical Quality Control, Principles of Marketing, Industrial and Organizational Management, Facilities Planning and Layout Design, Industrial Quality Control and an adviser to Feasibility Studies and OJT (On-the-Job Training for students). o Engineering minor subjects such as Engineering Drawing 1 (Freehand Drafting), Engineering Drawing 2 (AUTOCAD version 14 and 2000 series).

o Assists in handling administrative work such as students counseling, retention program for marketing, acts as an adviser to the AMAIESS students organization. o Leads the IE-BES (Industrial Engineering-Basic Engineering Sciences) area for ISO-International Standardization Organization certification committee. Prepares documentation and procedure of the Engineering Department.

o Helps in developing course syllabus for Industrial Engineering Subjects and facilitate other activities that require my skills and knowledge.

SEMINARS/TRAININGS ATTENDED:

Organizational Design Workshop of the Human Resources Development Program, January 28, 2011, GBF Learning and Development Center, GBF Compound, Pasig City Jobstreet Congress 2011, SMX Mall of Asia, August 26, 2011 People Management Association of the Phils. (PMAP), 48th Annual PMAP Conference Cagayan De Oro City, October 12 to 14, 2011

Understanding GSM for Non-Technical People, GBF Room 5, November 04, 2011 Data Protection Officer’s Briefing, GSIS Headquarters Bldg., Financial Center, Pasay City, November 28, 2017

EDUCATIONAL BACKGROUND:

Masters Degree: 1998 – 2001/AMA Computer University Villa Arca Subdivision, Project 8, Quezon City

Masters in Business Administration (Case Study/Thesis: Human Resources, Effect of Company Merging/Acquisition to an Organization)

Date of Graduation: May 2001

College: 1991 – 1997/Mapua Institute of Technology Muralla St., Intramuros, Manila

Bachelor of Science in Industrial Engineering

Date of Graduation: April 1997

SKILLS:

Training and Teaching Capabilities

Computer literate in the application of Microsoft Word, Excel and Powerpoint ISO-International Standardization Organization documentation and procedure knowledge.

Counseling different levels of people in the organization. Management and leading a team.

PERSONAL INFORMATION: Born on January 22, 1974/Manila, Roman Catholic, Single, 5 feet & 2 inches in height and weighs 120 lbs.

CHARACTER REFERENCES: Available upon request.

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