Monica Clare S. Pamorada

Sabah Al Salem, Kuwait

Mobile#: 55074921

Email Address: adga13@r.postjobfree.com

Objective:

To be able to utilized my experience in the field of Customer Service management resulting to customer satisfaction.

Educational Background

Hospitality and Restaurant Services

June 7, 2012 – May 10, 2014

System Technology Institute College

San Fernando Pampanga, Philippines 2000

Training and Seminars Attended

Greenwich Main (On the Job Training)

SM City Mall Pampanga, Philippines 2000

March 15, 2014 – April 28,2014

STI 19TH National Youth Convention

“How to be a Responsible Netizen”

CCP Complex, Pasay City Metro Manila, Philippines 2000

February 7, 2014

Pre-Employment Seminar

“How to better understand the rule of hiring game

and How to better present oneself”

System Technology Institute College

San Fernando Pampanga, Philippines 2000

February 27, 2014

Food Safety Training

Boecker Public Health Bldg.

Suhaim Bin Hamad St., Doha Qatar

January 6, 2016

Work Experiences

Salt Restaurant (Jumeirah Messilah Beach Hotel and Spa)

Waitress

(Kuwait)

December 23, 2018 - July 15,2020

●Accepting reservation

●Greeting and seating the guest

●Taking drink and food order

●Serving the guest and attending their needs

●Doing upselling and suggestive selling

●Inspecting dining area to ensure cleanliness and proper set up

●Contributing to teams effort to meet targets

The Melting Pot

Waitress

(Shomoukh Tower, Bin Mahmoud Doha Qatar)

December 17, 2017 – December 17, 2018

●Welcoming guest

●Inspect dining area to ensure cleanliness and proper set up

●Order taking

●Attending guest with their needs

●Serving guest order

Fouj Café

Head Waitress

(Mackeen Bldg., Bank Street, Doha)

March 29, 2015- July 10, 2016

●Greeting guest at Assisting them to their tables

●Presenting menu to the guest and Taking orders

●Placing order to the Kitchen and Bar station

●Serving guest order

●Delegating tasks

●Handling complaints (for both guest & staff)

●Monitoring team’s performance

●Contributing to team effort by accomplishing task with them

●Managing/Supervising kiosk outlet

●Handling different catering event

●Basic knowledge in Barista

Donreigna Restaurant

Waitress

(Angeles City, Pampanga)

January 17, 2014 – February 28, 2015

●Greeting and Welcoming guest

●Presenting the menu

●Taking orders

●Placing order to the Kitchen and Bar station

●Serving guest order

●Clearing tables

●Maintaining the cleanliness and organization of the dining area

McDonalds

Service Crew

(Olongapo Gapan Road, San Fernando Pampanga, Philippines 2000)

July 2, 2013-December 20,2013

●Assigned as Cashier on both Drive Thru and Counter

●Greet/ Welcome the customer

●Take customer order using the POS

●Assemble and Serve customer order

●Handling and Hosting a party

●Assigned on Dessert Center

McDonalds

Service Crew

Dolores Junction, San Fernando Pampanga, Philippines 2000

Sept.24, 2008-June 05, 2012

●Assigned as Cashier on both Drive Thru and Counter

●Greet/Welcome the customers

●Take customer order using the POS

●Assemble and Serve customer order

●Handling and Hosting a party

Personal Information

Age : 26

Birthday : August 27, 1991

Height : 5’6”

Status : Single

Skills : POS System and Computer Literate, Good Communication Skill

Knowledge in Food & Beverage Service

Character References:

Mr.Samer Majeed

General Manager

The Melting Pot

Shomoukh Tower, Bin Mahmoud

Cellphone #: +974-****-****

Timothy S. Reyes

Owner

Timmy’s Pares and Mami

Manahan St., Brgy.Tenejero, Balanga City Bataan, Philippines 2000

Cell phone No. +63-927*******

Mr. Mark De Guzman

Instructor

System Technology Institute College

San Fernando Pampanga, Philippines 2000

Cell phone No. +639**-***-****

I hereby certify that the above written statements are true and correct to the best of my knowledge and belief.

Monica Clare S. Pamorada

Contact this candidate