Hotel and Beverage and Customer Service
Resume:
Monica Clare S. Pamorada
Sabah Al Salem, Kuwait
Mobile#: 55074921
Email Address: ***********.********@*****.***
Objective:
To be able to utilized my experience in the field of Customer Service management resulting to customer satisfaction.
Educational Background
Hospitality and Restaurant Services
June 7, 2012 – May 10, 2014
System Technology Institute College
San Fernando Pampanga, Philippines 2000
Training and Seminars Attended
Greenwich Main (On the Job Training)
SM City Mall Pampanga, Philippines 2000
March 15, 2014 – April 28,2014
STI 19TH National Youth Convention
“How to be a Responsible Netizen”
CCP Complex, Pasay City Metro Manila, Philippines 2000
February 7, 2014
Pre-Employment Seminar
“How to better understand the rule of hiring game
and How to better present oneself”
System Technology Institute College
San Fernando Pampanga, Philippines 2000
February 27, 2014
Food Safety Training
Boecker Public Health Bldg.
Suhaim Bin Hamad St., Doha Qatar
January 6, 2016
Work Experiences
Salt Restaurant (Jumeirah Messilah Beach Hotel and Spa)
Waitress
(Kuwait)
December 23, 2018 - July 15,2020
●Accepting reservation
●Greeting and seating the guest
●Taking drink and food order
●Serving the guest and attending their needs
●Doing upselling and suggestive selling
●Inspecting dining area to ensure cleanliness and proper set up
●Contributing to teams effort to meet targets
The Melting Pot
Waitress
(Shomoukh Tower, Bin Mahmoud Doha Qatar)
December 17, 2017 – December 17, 2018
●Welcoming guest
●Inspect dining area to ensure cleanliness and proper set up
●Order taking
●Attending guest with their needs
●Serving guest order
Fouj Café
Head Waitress
(Mackeen Bldg., Bank Street, Doha)
March 29, 2015- July 10, 2016
●Greeting guest at Assisting them to their tables
●Presenting menu to the guest and Taking orders
●Placing order to the Kitchen and Bar station
●Serving guest order
●Delegating tasks
●Handling complaints (for both guest & staff)
●Monitoring team’s performance
●Contributing to team effort by accomplishing task with them
●Managing/Supervising kiosk outlet
●Handling different catering event
●Basic knowledge in Barista
Donreigna Restaurant
Waitress
(Angeles City, Pampanga)
January 17, 2014 – February 28, 2015
●Greeting and Welcoming guest
●Presenting the menu
●Taking orders
●Placing order to the Kitchen and Bar station
●Serving guest order
●Clearing tables
●Maintaining the cleanliness and organization of the dining area
McDonalds
Service Crew
(Olongapo Gapan Road, San Fernando Pampanga, Philippines 2000)
July 2, 2013-December 20,2013
●Assigned as Cashier on both Drive Thru and Counter
●Greet/ Welcome the customer
●Take customer order using the POS
●Assemble and Serve customer order
●Handling and Hosting a party
●Assigned on Dessert Center
McDonalds
Service Crew
Dolores Junction, San Fernando Pampanga, Philippines 2000
Sept.24, 2008-June 05, 2012
●Assigned as Cashier on both Drive Thru and Counter
●Greet/Welcome the customers
●Take customer order using the POS
●Assemble and Serve customer order
●Handling and Hosting a party
Personal Information
Age : 26
Birthday : August 27, 1991
Height : 5’6”
Status : Single
Skills : POS System and Computer Literate, Good Communication Skill
Knowledge in Food & Beverage Service
Character References:
Mr.Samer Majeed
General Manager
The Melting Pot
Shomoukh Tower, Bin Mahmoud
Cellphone #: +974-****-****
Timothy S. Reyes
Owner
Timmy’s Pares and Mami
Manahan St., Brgy.Tenejero, Balanga City Bataan, Philippines 2000
Cell phone No. +63-927*******
Mr. Mark De Guzman
Instructor
System Technology Institute College
San Fernando Pampanga, Philippines 2000
Cell phone No. +639**-***-****
I hereby certify that the above written statements are true and correct to the best of my knowledge and belief.
Monica Clare S. Pamorada
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