Manager Sales

Adam DeStefano

*** ****** ****, *********, ** ***67

Home: 631-***-**** Email: adg9y5@r.postjobfree.com SUMMARY OF QUALIFICATIONS

Over fifteen years of experience in business account management with telecommunications and internet service providers. Excellent verbal and written communication skills with extensive use of office applications. Takes initiative of learning new programs and motivating others. TECHNICAL SKILLS

Microsoft Word, Access, Excel, Outlook Express, PowerPoint, Internet Explorer, and Adobe Acrobat Windows NT, 95, 98/98 SE, 2000, XP, 2003

PROFESSIONAL EXPERIENCE

Broadway National, Hauppauge, NY May 2014 – Present Senior Account Manager

Ensures client Service Level Agreements are met on a daily basis. Performs accurate lighting take-offs, including store re-lamps, retrofits, signage repairs etc. Communicates with suppliers for shipment confirmation and special delivery instructions. Utilize specification sheets, pricing and availability using client/contractor provided part numbers. Responsible for reviewing vendor quotes and assembling proposals for submittal to the client. Enters and manages lighting project plans from start to finish and ensure customer satisfaction. Interacts with clients, contractors, manufacturers, and internal departments via email, phone and in person to meet client expectations.

EarthLink Business, Melville, NY January 2008 - Present Service Order Specialist

Validates and accurately enters orders into database and operating system. Ensures products are consistent with company’s offerings and responsible for a clean provision able order. Multitasks and interfaces internally with departments and externally with customers from point of validation to time of installation.

Manages all rejected orders by problem solving issues and providing alternate solutions to customer needs in a timely matter.

Develops a high degree of knowledge on new and existing products, services, pricing & promotions. Provides feedback on orders to improve order quality. Provide daily, weekly and monthly activity reports. Act as primary point of contact throughout the order process. Manage multiple projects and orders from start to finish. Ensure customers, sales, vendors, etc. are updated with up to date order information and timelines. Federated Payment Systems, Melville, NY July 2005 – January 2008 Supervisor, Deployment

Multitasked and executed initial terminal installations to ensure the appropriate and accurate deployment of systems per established procedures.

Controlled inventory of all equipment and kept detailed reports of all invoices. Ensured the deployment of all orders within the Service Level Agreement of 48 hours. Communicated with exceptional ability to all levels of staff, and supervised all staff and team members. Maintained a clean, secure, organized deployment facility at all times. Attended and assisted in all training sessions and maintains accurate records of material and system procedures. Created technical database for new merchants.

Programmed and updated all credit card terminals for merchants. Broadview Networks, Melville, NY May 2003 – Oct. 2004 Account Provisioner

Managed existing client base, and verified accuracy and timeliness of new account. Managed customer orders, accounts, and features with spreadsheets, databases, Omnibill, order tracking systems, and Verizon and Sprint GUI clients.

Interacted with sales and operations departments to develop customer records and reports. Interfaced directly with Verizon’s National Market Center to escalate appropriate issues. Broadview Networks, Melville, NY May 2001 - May2003 Sales Account Manager, Feature Department

Managed business accounts for high speed Internet access and data telecommunications services. Proactively sought revenue by recommending new products and services with all potential customers. Managed the customer service process for new clients by providing initial information, reviewing orders for completeness and accuracy, and following up with support groups to insure proper client set up. Researched evolving Internet trends and recommended technology improvements. Foot Action USA, Huntington, NY November 1999 – May 2001 Assistant Manager

Supervised and maintained schedules for department of ten staff members. Optimized store layouts and improved floor plans and designs. Responsible for customer transactions and nightly bank deposits. Assisted with stock replenishment and inventory verification. EDUCATION

Suffolk Community College September 1998 – June 2001 General Education

Sachem High School June 1997

Contact this candidate