Nooman Ulla Khan

Dubai, UAE.

Mobile: 056*******

E-mail: adg9sj@r.postjobfree.com

PROFILE

A highly motivated and ambitious individual working as Administration Officer, and a qualified professional with close to 13 years of broad and diversified experience in, Administration, Customer service and Guest Relation. Results oriented and quality driven professional with experience in demonstrating consistent achievement of objectives, dedication to organizational goals. Possess excellent interpersonal, communication and organizational skills with proven abilities in team management, customer relationship management.

AREAS OF EXPERTISE

• Skilled in Administration & Business

Operation

• Strong commitment to Customer Service

• Excellent Communication & Coordination • Ability to Multi-task & meet deadlines

• Experienced in resolving problems • Handle work pressure with ease & efficiency PROFESSIONAL DEVELOPMENT

Degree

Bachelor of Commerce – 2003

Bangalore University, Karnataka

(Electives: Accountancy, Finance, Business Management,) Achievements

Was promoted as Team Leader.

Received ‘Best Team Player Award’ and appreciations from Management.

Computer Competence

Advanced Level user of Microsoft Office (Word, Excel, Outlook, Power Point) and Internet

Typing Speed – 45WPM

Driving License UAE – Light Motor Vehicle.

PROFESSIONAL EXPERIENCE AND SIGNIFICANT ACHIEVEMENTS 13 Years’ Experience (Administration & Customer Services) Skydive Dubai LLC, SHAMAL Holding Group: Mar’15– Jul'20 Administration Officer

Responsibilities

• Manage the day-to-day operations and maintain complete records of Customers, corporate clients’ and VIP Clients.

• Fielding customer phone calls, emails and in-person queries to provide general information or support.

• Handling Finance and administration aspects of Sales office business functions at Skydive Dubai

• Resolving customer complaints or issues and reporting unresolved customer issues.

• Assisting with other duties within the manifest office when busy periods of operation occur.

• Processing customer payments for and licensed skydivers.

• Assist in booking tandem reservations for walk-in customers when necessary.

• Processing customer KYC information into the manifest system and records.

• Reconciling sales reports - cash and credit card

• Reconciling daily cash received and preparing cash deposits.

• Reconciling cash and credit card statements and processing cash deposits.

• Preparing and submitting financial statements and reports on a weekly and monthly basis.

• Processing customer refunds and providing customer support in regards to issue that may arise in the refunding of the customer payments.

• Report discrepancies to the customer service and manifest manager and finance team.

• Handling all other duties assigned by the Manager – Sales Hospitality, as and when required.

• Was part of the organizing committee at World Air Games 2015. Accenture India, Bangalore: Jun’13 – Nov'14.

Administration Officer

Responsibilities

• Maintained focus in customer satisfaction by ensuring that information given is correct.

• Presenting MIS reports of different teams to management.

• Setting up meetings and taking minutes

• Ability to handle multi-task effectively & meet deadlines.

• Maintaining Filing System (Mails In & Out, Staff Personal Files & Other records).

• Ensure everyone is cognizant of the scrum/team huddles as there are often leadership visit on the floor.

• Providing the Building access, floor access for the staffs after taking necessary approvals from management.

• Manage the team budget on transport, team outings and adhoc expenditure if any.

• Process centric focus to have a smooth transition and be very transparent to the top management.

• Responsible to arrange training, leaves, PD, people engagement etc.

• Overseeing the salaries of the new staff and responsible to issue Cheques until the bank formalities are completed.

• Responsible to arrange the stationary items to the teams whenever required liaising with the vendors.

• Maintaining the stack rankings of each team members based on the by-weekly one on one's provided by the supervisors.

• Work towards maintaining appropriate audit trails of all the processing activities through relevant tracker and system monitoring.

• Maintaining the CTQ's (Critical to quality) check lists and TACBP Task analysis and company blue print.

• Coordinating with Maintenance Department regarding housekeeping, General maintenance and Security issues.

Wipro, Bangalore: Sep’12 – Jun’13.

Senior Administrative Officer

Responsibilities

• The Data Management Bangalore is a 24/5 team that performs the Set up and maintenance of staff details in order to facilitate Account Opening.

• Competency in HR Coordination, Administration & Business Operation.

• Excellent communication & Coordination skills, strong background in telephone technique.

• Positive Upbeat Attitude and Professionalism, capable in handling difficult clients.

• Achieving set task goals within allocated time frame.

• Capable to handle multicultural clientele effectively.

• Managing operational risk, timely escalations and issue resolutions.

• Accurate and timely MIS reporting.

• Handle general administration tasks for the organization.

• Arranging and booking travel for the Staff for the business purpose visits.

• Responsible for initiating back ground verification for all the new staff in the organization.

• Responsible for making necessary arrangements for the critical staff to perform testing in the BCP site.

• Making necessary arrangements for the staff on the occasion of Team Gathering, Team Meetings, and Events.

• Cross Functional Team Training, Continual Service Enhancements and Excellent telephone technique.

• Possess skills in organizing, prioritizing, keeping confidentiality of documents and preparing reports.

Deutsche Bank International Global Services, Bangalore: Mar’07 – Dec’10. Executive

Responsibilities

• General Administrative duties to support projects within operations environment.

• Established and maintained excellent relations with clients, suppliers, colleagues, staff and management.

• Scheduling the interviews and sending out necessary communications for the new hires.

• Responsible for the follow up with the new hires for the mandatory documents.

• Maintaining and recording all the relevant documents accordingly.

• Preparation of Quality call document and submit it to the business owner.

• Resolving operation related queries, handling client queries and help them to resolve the issues.

• Ensuring that all the transactions are monitored in accordance with established Bank policies, procedures and Regulatory requirements for US, APAC, UK and EMEA regions.

• Timely handling of all manual and electronic payment instructions queries within the cut-off and stipulated time.

• Conducting research and determining if the transaction of the business activity appears to be for a legitimate business purpose.

• Identify counterparties for inclusion in the database.

• Handled effectively and ensure that Cash are being tally at the end of the day.

• Updating the procedure document for the team on an as and when basis.

• Review daily hits and produce management information.

• Managing monthly MIS, BCP testing, Audit and various report generation.

• Managing monthly PRB calls with the sending location and the management.

• Maintenance of documentation for the process on quarterly basis.

• Review daily hits and produce management information. ADDITIONAL QUALIFICATIONS

• Linguistic Ability : English, Hindi, Kannada and Urdu. PERSONAL DETAILS

• Date of birth : 13/10/1984

• Nationality : Indian

• Religion : Muslim

• Marital Status : Married

• Hobbies : Playing Cricket and Love Cooking

• Passport No : J4651425

• Visa Status : Residential Visa

I do hereby certify that the above particulars furnished by me are true and accurate to the best of my knowledge.

DATE NOOMAN ULLA KHAN

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