LAUREN C. DUKE

EDUCATION

A.S. degree in Occupational Therapy May, 2016

Sacramento City College, Sacramento, CA

Major: Occupational Therapy

Certified Medical Office Specialist, December 2008 Kaplan College, Sacramento, CA

Major: Medical Office Specialist (Medical Billing and Coding) EXPERIENCE

MaidPro Home Cleaning

Professional Cleaner: 06/2019 – Present

Culver City, CA

Professional house cleaner which includes residential commercial and Airbnb's. I provide top-of-the-line quality Professional Service to the Santa Monica,Beverly Hills,Mid City, Culver City,Manhattan Beach, Redondo Beach, and surrounding areas. My team and I strictly go by a 49 point checklist which includes a deep cleaning basic cleaning touch up and maintenance cleaning. We use top of the line gentle cleaning products that will get the job done. We have stellar reviews from our clients i.e. (Google, Yelp, Thumbtack, and our MaidPro official webpage). We have an exceptional retention rate of recurring clients as we emphasize professionalism, attentiveness, good time management, and a comfortable feel when the professional enters the client home.

Assistant Manager

Establish cleaning standards and procedures for employees and ensure adherence to these standards and procedures. Coaching and training employees. Scheduling and assigning specific duties/roles to cleaners and also ensuring that they are carried out expertly. Inspection of cleaning equipment on a regular basis so as to know when they are worn-out and also request for replacement. Controlling and monitoring the usage of cleaning materials to avoid or minimize waste and/or misuse.

Lyft

Driver: 01/2019 – Present

Los Angeles, CA

I pick up passengers and take him/her to their destination following directions from the smart phone’s GPS. All payments are handled via the app. At the end of the ride, passengers and drivers rate each other to help build their Lyft reputation. I have a 5-star rating with a 785 ride completion rate. When riding with me, I make sure that my passengers have a comfortable peaceful safe and enjoyable ride to and from their destination.

Enterprise Rental Car Holdings

Driver

02/2018-11/2018, San Antonio, TX

Our fleet is always on the move. Whether you’re providing safe, well- Los Angeles, CA 90056

916-***-****

adg9sd@r.postjobfree.com

OBJECTIVE:

To build a long-term career in Customer

Service with opportunities for career

growth.

To enhance my educational and

professional skills in a stable and dynamic

workplace.

To solve problems in a creative and

effective manner in a challenging

position.

maintained vehicles or driving them, our Automotive & Transportation team’s focus is to ensure that our customers are taken care of. They do it all. Perform preventative maintenance. Clean and detail vehicles. Transport them from branch to branch. And drive customers from airport terminals to our lots – serving as the face of our brands. Our goal is to get the work done right and return vehicles to daily rental operations.

San Antonio International Airport

Personal Service Attendant

09/2017- 01/2018, San Antonio, TX

Duties: The PSA is responsible for coordinating the boarding of passengers onto aircraft, as well as deplaning. PSAs use intercom systems to announce when planes are ready to board and which passengers in the gate area can board a plane at specific times according to seating class and row. When it is time to board, the PSA checks each passengers boarding pass. Also helped escort and board passengers with special needs, such as those in wheelchairs, or small children traveling alone.

In Home Support Services

Personal Caregiver

11/2016-08/2017 Sacramento, CA

Duties: Assisted the RN in wound-care. Incorporated and helped patient in ROM exercise, daily task of living, grooming and hygiene, and breathing techniques. Ran business errands, kept a detailed log sheet of finances, banking receipts, etc. Monitored clients medication, and made sure he was taking the proper medication, and at the right time on a daily basis. I always have a listening ear, in regards to hearing what the patient has to express in terms of how they’re feeling each day. I am always willing to find a solution that my client can benefit from in a positive way to make things better. It can be as simple as a word, a gesture, and/or an expression. Arden Post-Acute Rehab and Pine Creek Care Center (Required Field work externship)

Occupational Therapy Assistant

09/2015-10/2016, Sacramento, CA

Duties: Assisted patients under the direct supervision of a COTA. Duties included: Strengthening exercises, grooming/hygiene, Lower body and upper body dressing, showering, assessments, feeding, charting, note taking, and care conferences with family members and patient.

Marshall & Stevens, Inc.

Client Services Representative/.Business Development 01/2013 – 07/2015, Sacramento, CA

Duties: Reported to Program Manager and assisted in a variety of projects. Worked to initiate the sales cycle with new, current, and/or target customers in conjunction with the Real Estate, Sales & Marketing, and Finance teams. Responsible for cold calling, appointment setting activities, working with financial spreadsheets, researching real estate comps, writing and reviewing appraisal reports, administrative tasks, and other duties as assigned. Contacted businesses or private individuals by telephone in order to solicit sales for goods or services, or to request donations for charitable causes. Mercy Catholic Healthcare West

Medical Billing and Customer Service

03/2009-01/2010, Rancho Cordova, CA

Duties: Operated MS4, Electronic document management by Siemens, SSI, Remote Control Billing, Artiva, and Pacific Care website. Organized, faxed, send, and retrieved documents. Created, made copies, and mailed level one appeals and payment request to HLTHNET, Anthem, UCDMG, Sutter Independent PHYS, AARP, and Aetna. Made phone calls for follow up to Mercy General Hospital, Mercy Hospital of Folsom, Mercy San Juan Medical Center, and Methodist Hospital of Sacramento. Checked claim status, pulled EOB’s

(Explanation of benefits) from patients files. Dropped co-pays for patient responsibility if member has secondary insurance. Made sure they were in compliance with a score of 92%.

REFERENCES AVAILABLE UPON REQUEST

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