Receptionist
Resume:
Cherrilyn Clemente
#*** ******, *** ****, ********, Bulacan
adg9kx@r.postjobfree.com
mailto:adg9kx@r.postjobfree.com
Highly organized and detail-oriented. Capable of adapting quickly to an ever-changing, high paced work environment. Prefer to perform tasks well in advance. Strength in bridging cultural gaps through interpersonal relations yet respects different cultures. A fast learner who is eager to learn new skills. Flexible, trustworthy and honest.
EXPERIENCES
October 2012 Senior Guest Relation Executive
to Dec 2019 Koubba Bar, JumeirahAl Qasr Hotel, Dubai, UAE.
December 2011 Receptionist, Front Office
to June 2012 Makati Palace Hotel, Philippines.
July 2010 to Service Ambassador
December 2010 Maxims Hotel, Resort World, Manila, Philippines.
Nov 2009 to On The Job Trainee
May 2010 St. James Power Station, 3 Sentosa Gateway, Singapore.
DUTIES AND RESPONSIBILITIES FOR CURRENT JOB
Provide knowledgeable, friendly professional and efficient F&B support to all colleagues.
Maintain efficient workflow by adhering to the sequence of service.
Identify customer needs and expectations correctly, including those with special needs and provide appropriate products, service or information.
Demonstrate trust, support and respect towards team members in day-to-day work activities.
Ensured hostess desk/door is manned at all times so that all customers received a friendly & Prompt Welcome.
Familiar enough with the menu to answer any questions the guest may have and should inform guests may have and should inform guests of any specials at time of seating.
Fully certified in used of Epicure Restaurant Reservation System.
Ensure a proper capture of all guest sources of data (In house, Local Resident, Outside Tourist, SBU) and consolidate per shift.
Demonstrate knowledge of individual contribution to department objectives.
Suggest to manager or departmental trainer any training needed to enhance performance.
Perform side duties including folding napkins, rolling silverware, restocking shelves and other duties as required.
Carry out other reasonable duties as assigned by the Managers, Assistant Managers and Senior Management.
SCHOLASTIC RECORD
2006 to 2010 Bulacan State University
BS in Hotel, Restaurant and Institution Management
SEMINARS / TRAININGS ATTENDED
Professional Development Program
(Five-Star Customer Service)
Emirates Academy of Hospitality Management
Professional Development Program
(Leadership Workshop)
Emirates Academy of Hospitality Management
On the Job Trainer
(Learning and Development)
Al Qasr Hotel Madinat Jumeirah
Creative Problem Solving
Internal Training by Jumeirah Learning Centre
Basic Hotel Operational Training
Trader’s Hotel Manila
PERSONAL DATA
Date of Birth 27 March 1990
Height 162 cm
Weight 60 kg
Languages Fluent in English and Tagalog
Special Skills OPERA /Microsoft Office/ Micros/ Symphony/ Sevenrooms / Adaco
REFERENCES
Mr. Youssef Oubeha
Outlet Manager
Koubba Bar, Jumeirah Al Qasr Hotel
Mobile: +971-*********
Email: adg9kx@r.postjobfree.com
Mr. NayWin Q
Assistant Outlet Manager
Koubba Bar, Jumeirah Al Qasr Hotel.
Mobile: +971-**-***-****
Email: adg9kx@r.postjobfree.com
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