Customer Service Billing

Jody Lee Copeland

*** ******* ******

Pittsburgh PA 15221

412-***-****

adg8z3@r.postjobfree.com

Skill Summary

As a Legal Billing Specialist, I have gained much experience producing invoices for multi-billion-dollar companies to individual person’s legal services. As a Collection rep, I was able to reduce the 90+ days outstanding from 16% to 5%, saving millions in revenue.

Professional Experience

CoachHouse Designs, Pittsburgh Pennsylvania (Part-time)

Collection Specialist (January 2019 – Present)

• Handling all accounting aspects including accounts payable and accounts receivable cash application and account reconciling.

• Posting and tracking hours for the purpose of payroll.

Burns and White Law Firm, Pittsburgh Pennsylvania (Contract position)

Billing Specialist. (January 2018 – January 2019)

• Complete billing, recordkeeping and accounting task in the Business Office of a law firm

• Manage and update electronic billing database.

SAP Ariba, Pittsburgh Pennsylvania (Contract position)

Network Collections Analyst/AR (February 2017 – December 2017)

• Assists in the collections of the Ariba Supplier Membership Program to drive the collection of outstanding AR.

• Direct interaction with customers and effective problem solving.

Babst Calland, Clement and Zomnir, Pittsburgh, Pennsylvania

Billing Administrator (April 2016 – February 2017)

Reviewing and editing time and cost entries on detail billing reports.

Generate accurate invoice to be sent to clients.

Managing client/matter billing information in our database

Kraft / Heinz Company, Pittsburgh, Pennsylvania

Accounts Payable Specialist (October 2014– April 2016)

• Manage relationships with suppliers by ensuring timely payments and professional customer service.

• Maintain accurate documentation to meet audit & financial requirements.

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Reed Smith Law Firm, Pittsburgh, Pennsylvania

Billing Specialist (July 2012- October 2014)

Monthly client billing for assigned attorneys, including invoice modification.

Create proof and modify invoices accordingly and send to client.

Kane Company, Elkridge, Maryland

Accounts Receivable Representative (February 2004 – June 2012)

Data entry of sales, cash and maintain remittance advice records.

Reconcile cash posting for all customers accounts.

Education

COMMUNITY COLLEGE OF ALLEGHENY COUNTY, Pittsburgh, Pennsylvania

Computer Experience

Proficient in all Microsoft Office applications, Working knowledge of Elite, PeopleSoft, ADP, SAP, and AS/400. I have a detailed knowledge of many E-billing vendors.

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