Customer Service Cargo

DARE ADEBAJO

Calgary, Alberta - 587-***-****

*************@*****.***

A result-oriented Logistics and Transport Specialist with over 9 years of experience and exposure in shipping and supply chain industry. Skilled in Logistics and Supply Chain operations, Research, Procurement, Warehousing, Air and Sea Import/Export, Customer Service professional, good understanding of ocean documentation and freight /commercial negotiation and inventory control management.

SKILLS AND ABILITIES

Detailed oriented and able to set priorities

Ability to multi-task with high attention to details.

Highly energetic and motivated

Excellent problem-solving abilities

Utilize basic MS Office suite, various email, internet, intranet, and other programs

Good Knowledge of ERP shipping/inventory software

Strong communication and customer satisfaction skill.

Experience in inventory and material control procedures

EDUCATION

Reeves College Calgary, Alberta. 2019

Logistics and Supply Chain Management

Graduated with Honours Diploma

Olabisi Onabanjo University Ogun State, Nigeria. 2008

Bachelor of Arts in Communication

PROFESSIONAL EXPERIENCE

Expeditors Canada - Calgary, Alberta Dec 2019– Mar2020

Ocean Import / Export - Internship

Arranged for pickup of cargo and transportation of freight to consignee destination.

Maintained strong vendor relationships- carriers and trucking companies.

Managed the movement of freight, Job Costing/Invoicing and verify profitability.

Tracked / Traced shipments and Coordinate local pick-ups.

Develop relationships with internal and external customers and service providers

Entered accurate data into the operating system according to the ISO standards of the company.

Created and checked import and export documentation for incoming/outgoing shipments.

Monitored reports and communicate with steamship lines, trucking companies, overseas agents, customs brokers on a daily basis via email and phone.

Increased customer satisfaction and business share through regular contact.

Met key performance indicators to support department, branch, product, and company goals.

GardaWorld Aviation, YYC Airport Calgary, Alberta

Pre board Screening Officer 2019 - 2019

Screened the travelling public and their belongings prior to entering concourse area.

Provided excellent customer service to the travelling public

Represented the company and Canadian Air Transport Security Authority (CATSA)

Successfully acquired Airport Restricted Area Identity Card (RAIC).

Flyht Aerospace Solution Calgary, Alberta.

Logistics and Inventory Control Supervisor Jan 2019 - April 2019 (Contract)

Initiated and managed work orders and purchase orders.

Tracked and closed-out work orders.

Coordinated with the sales team and ensured timely delivery of items.

Established strategies to ensure supply and inventory to meet delivery targets

Stored, labelled and packaged materials for shipping both air and ground.

Determined shipping methods, routes, or rates for materials to be shipped.

Worked with the quality assurance department for smooth shipment of products.

Performed inventory functions and improved inventory accuracy.

Maintained the organization’s automated inventory management system.

Walmart Canada

Online Logistics Fulfillment Associate 2018 – 2019

Assemble online orders from various areas with great care and quality in mind to achieve in a JIT “Just in Time” delivery to customers.

Packs orders with attention to detail including products name, quantity and product codes.

Coordinated e-commerce orders through online portals

Scheduled returns and coordinated inventory follow up.

Acted as the main point of contact regarding delivery communication to customers as well as staff involved in shipping/delivery.

Participated in shipping process improvement by identifying root causes of errors and making recommendations.

Document and label all orders correctly through interpretation and understanding.

Updated the system with product transfers data and maintained accuracy of inventory.

Balances fulfillment responsibilities with customer interaction.

Bollore Transport and Logistics Nigeria Limited.

Import and Export Logistics Supervisor (Messina/Marguisa/Evergreen Line) 2010 – 2018

Negotiated and maintained data base on trucks rates and ocean freight following the SOPs.

Coordinated the shipping/receiving schedule of inbound and outbound cargo

Helped customer eliminate penalties associated with late delivery and waiting times.

Successfully managed logistics for both domestic and overseas customers.

Performed data entry functions for import and export cargo activities to meet up with the KPIs.

Notified consignee about arrival dates of shipment and customs clearance requirements.

Managed customer accounts, vendor inquiries, payment handling and any system issues

Managed third party logistics and source for new client and suppliers.

Examined manifests, bills of lading for accepting or releasing cargo.

Authorized final approval for release of cargo and prepare shipping documentation.

Coordinated and monitored all logistics related to transportation and equipment stock

MEMBERSHIPS - Student Member of Supply Chain Management Association (SCMA) 2020

INTEREST - Reading, Soccer and watching crime and investigation movies.

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