JOSEPH NARCISSE JR.

Houston, TX *****

adg8wt@r.postjobfree.com

713-***-****

An experienced administrative support professional with years of exceptional customer service skills, and managerial experience. I possess the ability to lead teams to achieve desired goals in addition to an extensive background in administration, marketing and hospitality. I am a dynamic team player with great writing and communication skills, who is able to take on multiple projects and loves the challenge to learning new skills and abilities. I am knowledgeable with most computer software programs such as Autocad, GIS, Microsoft Office, Outlook and SAP. I am easily coachable, diligent, trustworthy and passionate in all that I do.

Authorized to work in the US for any employer

Gas Operations Specialist/ Work Order Processor/Contract Services CenterPoint Energy - Houston, TX

May 2017 to June 2020

Responsibilities

Provided administrative support with a focus on data entry and compliance for Business Process Operations and Contract Services. Created outgoing service work orders and processed incoming work orders for customers who experience gas leaks in the greater Houston area. Provided technical support for CenterPoint field technicians and helped maintain records of all repair orders. Created leak and superior equipment records for gas leaks with SAP Software. Located gas leaks through GIS software, as well as created maps of the areas. Skills Used

Administration

Data Entry

SAP & GIS Computer Software

Microsoft Office & Excel

Independent Contractor

Waitr Inc - Houston, TX

January 2016 to May 2017

Responsibilities

Market and promote Waitr services in the greater Houston area. Partnered with smaller food chain restaurants and provided them with delivery services.

Skills Used

Marketing and Advertising

Customer Service

Delivery Driving

Independent Contractor

Uber Technologies - Houston, TX

WORK EXPERIENCE

December 2014 to July 2015

Responsibilities

Provided Uber Partners a safe and friendly ride service to and from their destinations. Skills Used

Customer Service

Marketing/Advertising

Transportation/ Driving

Front Desk Clerk/ Server

Forever Resorts/ Lajitas Golf & Spa Resort - Lajitas, TX February 2013 to July 2014

Responsibilities

Performed clerical duties at Big Bend Resort, greeting, checking in and out resort guests. Provided customer service ensuring residents needs and accommodations were met. Also worked as a part time server in the F&B department, serving food and beverages to guests in a friendly and timely manner. Skills used

Hospitality

Customer Service

Clerical

Administrative

Assistant Store Manager

Walgreens - Houston, TX

June 2011 to December 2012

Responsibilities

Supervised, motivated and lead employees to ensure all daily tasks were completed and store goals were met. Interviewed prospective candidates, hired and trained new employees. Acted as the right hand of the Store Manager and the Pharmacy Manager. Made sure store was kept clean and all merchandise was fully stocked. Responsible for all cash handling, including money drops and counting all cash registers. Provided customer service and handled customer and employee issues within the store and pharmacy.

Skills Used

Management

Leadership

Administration

Customer Service

Merchandising

Sales

Human Resources

Co-op Internship

ExxonMobil - Houston, TX

June 2006 to June 2007

Responsibilities

Edited and updated Pipeline graphs with Auto Cad program. Assisted managers and fellow staff members when needed. Primary focus was administrative work which included answering phone calls, record keeping, printing maps, filing and copying paperwork.

Skills Used

Administration

Technical Support

Data Entry

Bachelor's in Business Administration and Management Prairie View A&M University - Prairie View, TX

August 2007 to December 2011

Management (2 years)

Customer Service Skills (7 years)

Cash Handling (2 years)

Administrative Skills (5 years)

Hospitality (1 year)

Microsoft Office (4 years)

GIS (2 years)

Autocad (1 year)

Inventory (2 years)

Transportation (2 years)

Marketing (3 years)

Human Resources (1 year)

Filing

Retail Sales

Data Entry

Organizational Skills

Typing

Store Management Experience

Recruiting

Writing Skills

Interviewing

Technical Support

References available upon request

EDUCATION

SKILLS

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ADDITIONAL INFORMATION

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