Service Manager
Resume:
Work experience Habtoor Palace ** Luxury-
Hilton Hotels
August 2018 — Present
St. Regis Dubai, Complex Al
Habtoor City, 5*Luxury
February 2016 — July 2018
Assistant Restaurant Manager
• Coordinating daily restaurant management operations• Responding efficiently and accurately to restaurant customer complaints
• Providing a personalised and bespoke service in the guest rooms
•Preparing financial reports
•Ensuring the service is up to brand standards
•Anticipate guest needs and ensure that service meets/exceeds expectations to ensure a memorable and pleasant dining experience
•Train new and current employees on proper customer service practices
•Implement policies and protocols that will maintain future restaurant operations
•Estimate future needs for goods, kitchen utensils and cleaning products
•Delivering superior food and beverage service and maximising customer satisfaction
•Appraising staff performance and provide feedback to improve productivity
•Control operational costs and identify measures to cut waste
•Manage restaurant’s good image and suggest ways to improve it
• Ensuring compliance with licensing, hygiene and health and safety legislation/guidelines.
F&B Supervisor
•Ordering and maintaining the store of the outlet
•Managing and supervising the outlet during the shift• Preparing and delivering orders to the guests
•Checking/doing daily and monthly inventory and report any shortage or excess to the Manager
IMPZ, Star City, Dubai, UAE Phone: +971*********
Rachid
En-Nasri
adg8w5@r.postjobfree.com
Rachid En-Nasri adg8w5@r.postjobfree.com 1
Le Grand Hotel Savoy
Marrakech, 5
August 2015 — January 2016
Churrascaria Palace - Rio De
Janeiro Brasil
November 2014 — May 2015
•Providing a personalised and bespoke service in the guest rooms
•Preparing financial reports after the closing and submitting to the finance
•Make sure the service is up to brand standards and staff has been followed
•Ensure to comply with the daily grooming standards and give great image to the outlet
• Taking orders and up selling making sure that staff are following the up selling procedures
•Anticipate guest needs and ensure that service meets/exceeds expectations to ensure a memorable and pleasant dining experience
• Act as initial contact for disciplinary actions. Assure that actions are consistent and accurate. Provides timely detailed account of any disciplinary issues to the outlet manager
•Train new-hires in service standards, menu items, use of Micros system and easier explanations to the guest
•Ensure side work is completed every day and dining room supplies are stocked. Reports any supply shortages to the outlet Manager.
•Supervise the dining room staff and maintain uniform service standards. Team Leader - Italian Restaurant
•In charge of overlooking service and coffee service in the restaurant.
•Handling cash ledgers opening and closing procedures.
•In charge of the shift in restaurant.
• Order taking, handling guest requests and complaints.
•Preparing financial reports.
•Preparing inventories of the outlet and overlooking the service in the restaurant.
•Supervising our team.
•Making roster.
• Conducting daily briefings with the team.
•Make sure that the service is up to standards of the hotel Restaurant Supervisor
• In charge of overlooking service and coffee service in the restaurant.
•Handling cash ledgers opening and closing procedures.
•In charge of the shift in restaurant.
•Order taking, handling guest requests and complaints. Rachid En-Nasri adg8w5@r.postjobfree.com 2
Brazilian Restaurant -
Marrakech
November 2012 — May 2013
PALMERAIE GOLF PALACE
RESORT 5* - Marrakech
May 2009 — October 2012
•Preparing financial reports.
•Preparing inventories of the outlet and overlooking the service in the restaurant.
•Supervising our team.
•Making roster.
•Conducting daily briefings with the team.
•Make sure that the service is up to standards of the Restaurant Restaurant Supervisor
• In charge of overlooking service and coffee service in the restaurant.
• Handling cash ledgers opening and closing procedures.
• In charge of the shift in restaurant.
• Order taking, handling guest requests and complaints.
• Preparing financial reports.
• Preparing inventories of the outlet and overlooking the service in the restaurant.
• Supervising our team.
• Making roster.
• Conducting daily briefings with the team.
• Make sure that the service is up to standards of the Restaurant Villa Butler
•Making roster.•Ensure to comply with the grooming standards.
•Preparing financial reports
• Make sure that the service is up to standards
•Conducting daily briefings with the team.
•Order taking, handling guest requests and complaints.
•Ensuring a bespoke service to the guest.
•Making inventories.
•Assist in the planning of events and dinner parties.
•Oversee table settings, and serve drinks and food.
•Respect guest privacy and do not discuss guests’ private information with colleagues.
•Provide prompt laundry service and shoe shine service, ensuring special Rachid En-Nasri adg8w5@r.postjobfree.com 3
Le Foundouk Restaurant May 2007 — May 2008
preferences of guests are met.
• To assist guests regarding hotel facilities in an informative and helpful way.
•Follow department policies, procedures and service standards.
• Other duties as assigned.
Student - Intership
•Complete restaurant operation
•Waiter in the restaurant
•Assisting the supervisor
•Set up the dining tables
• Restaurant kitchen
•Waiter in gastronomic international restaurant
• Order taker
Qualifications Languages: Arabic, French (native), English (fluent), Spanish (intermediate) Computer skills: Word, Excel, Access, Micros (software), Micros Simphony, Opera (software), Oasys, eDocs, PowerPoint
STRENGTHS: Hard working, excellent communication skills, handling pressure situations efficiently, innovative, empathetic, Good interpersonal skills, Flexible, Good organizational skills
Able to work at a rapid pace while maintaining attention to detail; Ability to multi-task must have good supervisory skills. Must have good communication and ability to promote sales. Must be skilled in time management.
Must have teaching and motivational skills.
Education Hotel Management September 2007 — May 2009 Specialized Institute of Hospitality
Hotel Management - Bachelor's Degree
Interests I like to travel around the world, to meet new people, new ways of thinking, to discover new cultures and learn more about differences, which would help me embrace diversity at the workplace as well as in life in general. I like reading books, and going to the gym, trying to keep myself active and energetic and developing myself are always my top priorities Visited different countries: Brazil, England, Norway, Spain, Italy, Dubai, Turkey, and Macedonia.
Rachid En-Nasri adg8w5@r.postjobfree.com 4
References References available upon request.
Rachid En-Nasri adg8w5@r.postjobfree.com 5
Contact this candidate