Store Manager Employee Relations
Resume:
GEORGE BACOVIA UNIVERSITY ROMANIA
Economics, Commerce & Services
EXPERIENCE
CONTACT
EDUCATION
Romanian English
ADDRESS
Bicester
Oxfordshire
OX26 2GR
United Kingdom
TELEPHONE
(+44) (0-771-***-****
adg8vo@r.postjobfree.com
GRIGORE ANTIPA ROMANIA
Economy & Finance
A motivated and inspirational leader who coaches and empowers individuals to help enable them to fulfil their potential, accustomed to the conditions of highly-pressurised working environments with a strong ability to perform effectively. A Manager who demonstrates the highest level of organisation, who is able to work successfully left to his own initiative or when part of a team, without the need for external motivation. A leader who adopts a very hands-on and lead by example approach to management. Somebody who enjoys contributing and being a valuable part of a successful and productive team, who possesses excellent interpersonal skills, and can communicate to all people at all levels.
REFERENCES
DION BROWN
UK General Manager True Religion Brand Jeans
JOSH BIRD
UK Senior Manager (Bicester Village) Value Retail
(Please contact me for referee details.)
LANGUAGES
A highly dedicated and results driven Store
Manager, with a solid background within fast-
paced retail environments.
• Helped drive sales, consistently hitting personal sales targets/personal KPI’s and regularly received acknowledgement and appraisal for sale performance.
• Completed regular replenishment of stock for the shop floor maintaining high company visual merchadising standards.
• Worked closely with the Store Manager and Store Management to help drive store progress and drive sales.
SALES ASSOCIATE
GUCCI BICESTER VILLAGE BICESTER UK
2012
2012
JUN
DEC
• Responsible for driving store KPI’s within a faced-paced working environment.
• Consistant delivery of an exceptional customer service and in-store experience.
• Supported the Store Manager with internal company matters, ie. Store visits.
SALES ASSOCIATE
DIESEL BICESTER VILLAGE BICESTER UK
2012
2012
JAN
JUN
• Lead the recruitment and talent selection process along with on- boarding. Responsible for the recruitment and applicant process, including screening applications and holding interviews.
• Accountable for delivering team training sessions for staff, covering current and updated product knowledge, standards and sales techniques.
• Managed and maintained Staff performance, including conducting back to work interviews, counselling, productivity reviews, and the creation of all associated documentation.
• Contributed to the overall development of the team, ensuring that all team training is of the highest standard and that exemplary customer service is being upheld at all times.
• Overlooked responsibilities of two Assistant Store Managers. STORE CO-MANAGER
TRUE RELIGION BICESTER VILLAGE BICESTER UK
2012
2019
DEC
AUG
• Provided relevant weekly/monthly store feedback to the District Manager and Senior Leadership Team.
• Administrated employee-related paperwork, such as contracts, new- starter packs and formal notices.
• Managed complex UK employee relations case work, including disciplinary meetings.
• Ensured the company handbook and policies were effectively rolled out throughout the store and team.
• Mediated any employee conflicts or interpersonal issues.
• Provided references for previously employed team members. STORE MANAGER
TRUE RELIGION WESTFIELD (SHEPHERDS BUSH) LONDON UK 2018
2018
JAN
MAY
Sales increase of 40% over two years. The highest conversion increase across the UK in 2016 and 2017.
Highest turnover of staff in 2015 internationally. Highest retention of staff in 2016 and 2017 internationally.
Created a SPH tracker and review system being utilised company wide. The open (and close) of multiple UK Stores, including; two McArther Glen Designer Outlet Stores (Swindon & Ashford), and the Manchester United Football Superstore (TR x Manchester United collaboration.)
• Oversaw True Religion UK’s highest turnover store, supervising Co- Manager, Assistant Store Manager and 30 Sales Associates.
• Managed, Developed, Challenged, Coached, and Mentored employees, holding the team accountable for performance, showing recognition and celebrating success.
• Developed and implemented innovative ways to drive business results, process improvements and establish key performance indicators for achieving goals.
• Implemented store layouts in accordance with Company Guidelines whilst utilising strong Visual Merchandising and Commercial Awareness skills to maximise sales opportunities.
• Provided leadership and tools to create and maintain a customer focused, sales driven business, ensuring excellent service levels.
• Researched historical product data along with current trends, to capitalise on new opportunities and identify risks.
• Collaborated with the Planning & Allocation Team to ensure correct product flow and assortment were available.
• Ensured set Company Payroll goals were adhered to.
• Embedded and educated Loss Prevention techniques throughout the team, resulting in positive shrink results.
• Managed the commerciality and performance of the store through effective analysis of commercial reports and relevant business information.
• Solely responsible for rolling out all UK promotional and marketing material in store, including the planning and organisation of mid-season and main sale with direct responsibility for the launch and on-going maintenance as per Company Guidelines.
STORE MANAGER
TRUE RELIGION BICESTER VILLAGE BICESTER UK
2019
2020
AUG
NOW
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