RAQUEL CHARMELLE CHRISTIAN

CURRICULUM VITAE

*.Family Name: Christian

2.First Names: Raquel Charmelle

3.Date of Birth: 24 August 1975

4.Nationality: South African

5.Driver’s Licence: Code 08

6.Cellular Phone Number: 079-***-****

7.E-mail address: adg8vm@r.postjobfree.com

8.Personal Summary:

A well-presented, industrious and highly personable individual who has extensive, in-depth experience in administration. Able to gain the trust of customers by interacting with people from all backgrounds.

9.Objective:

To obtain a challenging position, which will allow me to use my management, administration and customer service skills to help grow the Department.

10.Education:

Institution

Qualification(s) obtained / Reasons for specialisation

Standard Bank (internal courses)

Money-laundering

Know Your Client

Fraud-prevention

Health and Safety

Interpersonal Skills

Computer Literacy

General Administration

Conflict Management

Time Management, etc.

Damelin

Financial Advisory Intermediary Services (FAIS)

Bethelsdorp Technikon, Port Elizabeth (01/1994 – 12/1995)

Secretarial Diploma

St. Colmcille Senior Secondary School, Kirkwood (1993)

Senior Certificate

11.Other Skills and Qualifications:

Twenty (20) years’ experience with a financial institution

Knowledge of financial and schedule reporting systems

Sound knowledge and understanding of the legislative framework governing the Public Service

Able to work under pressure

Trustworthy and Honest

Proactive, alert and vigilant

Friendly, helpful and respectfull to all

Emphathy with the aged and good interpersonal skills

Accurate, committed, hard-working, eager to learn and an excellent team player

Receiving instructions from Clients, and efficiently and effectively attending thereto

Compiling and preparing of documents independently

Contacting and liaising with Clients, local authorities, estate agents, SARS, banks and attorneys

Filing, faxing, photocopying and general office duties

Typing of letters, e-mails and faxes independently

Taking messages

Ability to work independently and use initiative

Meticulous and attention to detail

Ability to prioritise duties and handle pressure, while keeping calm

Ability to meet deadlines

Punctuality

Easily able to multi-skill/task

Computer literate (Proficient in MS Word, MS Excel and MS Outlook)

Assertive

Strong oral and written communication skills

Customer focused

Excellent interpersonal skills

Ability to collaborate with internal and external personnel

Strong ethics

Excellent negotiating skills

Sound understanding of client confidentiality

Outstanding leadership skills

The ability to effectively manage stress

The ability to engage in continuous learning

Comprehensive understanding and experience of analysing client needs and requirements and developing client relationships

Dependable and truthful

Highly disciplined

Having the ability to work accurately

Methodical and organised

12.Previous Organisation: Standard Bank of South Africa

13.Last Position: Transactional Banker

14.Years with Previous Organisation: 20 Years

15.Other relevant information: Fluent in English and Afrikaans

Able to work extended hours, if required

16.Previous Experience in Prior Positions at Standard Bank:

Banking and cashing-up

Client-liaison / Queries

Face-to-face customer interaction

Manage the switchboard and answering the phone

Professional customer service

Working knowledge of Internet, e-mail, scanning

Currently employed at Christian Investment Group as an administration Clerk.

17.References:

Mrs V Agram Standard Bank, Private Banking East London 082-***-****

Mr CC Christian Christian Investment Group 066-***-****

Pastor M Swartz AAMI 071-***-****

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