Customer Service Office Staff
Resume:
Derek L. Wynn
Detroit, MI *****
Day 313-***-**** Mobile 313-***-****
Email: adg8u6@r.postjobfree.com
Objective
To secure a challenging position in the area of information technology, with advancement opportunities that will allow me to utilize, exercise my skills as well furthering my knowledge in the IT Field and as a IT professional.
TECHNICAL SUMMARY:
● PC/Server hardware, Operating Systems, Networking in LAN, WAN, and Local/Network Printer
● Mobile Devices (Android, Blackberry, Windows, and Apple)
● MS Windows 2000Pro/Sever, MS Windows XP Home/Pro MS Windows 7 and 10
● Active Directory (updating of user profile and reset of password)
● Strong knowledge with Microsoft Office 2003, 2007 & 2010, Lotus Notes, and certain Ticketing systems
● Adobe Acrobat full versions and Internet Explorer/FireFox/Chrome/Safari
● Well knowledge and capable of troubleshooting network issues
● Knowledge with PCs and laptops using both Dell, HP and MAC based systems
● Possesses solid computer skills which include system backups and re-imaging, computer repair, upgrades, data backups, printer setups and networking, other peripheral troubleshooting Technical Skills
Software:
o Microsoft Windows 3.11, 95, 98, 2000, ME, XP,7 and 8. Windows NT Workstation and Server
o DOS 5.0, 6.0, 6.22
o Novell Client 32 & Novell Intranet Ware 4.1
o Auto CAD release 12,13 and 14
o Magic Solutions, Heat Tracking Software
o Microsoft Outlook 2000- current version & Outlook Express, Coral o Internet DSL & Dialup using TCP/IP and PPP,
o Microsoft Office 97- current and Word Perfect
o FTR recorder 2.0 and 2.1, FTR Log Notes 1.3-2.1
o Oracle Applications, Unix databases
o Active Dircetory
o Microsoft Outlook 2000- current version & Outlook Express, Coral o Cerner PowerChart applications
o HealthQuest
o NextGen
o TAG(Trinity Access Gateway)
o EasyAccess
o Cisco Jabber
o Cisco Finesse
o Kronos
o Console One
o HEAT Call Logger
o Internet Explorer 7,8,9,10 and 11
o LDAP environment
o WebEx
o Goto Assist remote access
o Patron Management
Derek L. Wynn
4423 Philip
Detroit, MI 48215
Day 313-***-**** Mobile 313-***-****
Email: adg8u6@r.postjobfree.com
o HotSoS
o Veridocs ID scanning software
o CTA
o Infogenisis
o iTrack
o Cash Club
o Light Speed Global Cash
o Opera
o Office 365
o Table Touch
o Table Manager
o Bravo Poker
o eWizPro
o Power Kiosk
Hardware:
o Hewlett Packard printer, monitors and tower PC's, o Marcraft printers, monitors, platform and tower PC's, o EIDE devices, IDE devices, EDI device,
o CD ROMS, RAM
o CPU power supply, CPU cooling fan
o CMOS batteries,
o DIMM and SIMM chips,
o Networks Interface Cards, Sound cards, and video cards o Laptop diagnostic and software loading,
o Bravo Poker table console
o Digital recording equipment and minor custom p.a systems o Handheld device
o Ingenico EMV devices (Credit Card readers)
o Infogen Cash Registers(J2series)
o Elo Touch screen monitors
o Solid 500/510 card printers
o Cisco IP phones
o Veridocs ID scanners
o Receipt printers
o Visual Limit Table signs
Diagnostic:
o Repair and Maintain computer hardware and peripheral devices o Safely disassemble and reassemble computer systems o Diagnose and resolve technical problems using customer service techniques o Use of electric test equipment and diagnostic software o Installation and Recognition of computer architecture o Installation of computer network, System security and control o Printer Issues, and Disaster recovery
Employment Experience
MGM Grand Detroit Casino and Hotel- Jun. 2016-Jan.2020 Derek L. Wynn
4423 Philip
Detroit, MI 48215
Day 313-***-**** Mobile 313-***-****
Email: adg8u6@r.postjobfree.com
Level 1 technical support for all MGM endusers and Gaming floor issues. Duties included basic password resets trouble shooting, installation and configuration of the following o Bravo Poker table console
o Handheld device
o Ingenico EMV devices (Credit Card readers)
o Infogen Cash Registers(J2series)
o Elo Touch screen monitors
o Solid 500/510 card printers
o Cisco IP phones
o Veridocs ID scanners
o Receipt printers
o Visual Limit Table signs
o Patron Management
o HotSoS
o Veridocs ID scanning software
o CTA
o Infogenisis
o iTrack
o Cash Club
o Light Speed Global Cash
o Opera
o Office 365
o Table Touch
o Table Manager
o Bravo Poker
o eWizPro
o Power Kiosk
McKesson Health- Aug. 2015-Dec. 2015
Level 1 technical support for all McKesson Health supported Pharmacies. o PharmaServ
o Administered rights and permissions to end users using Active Directory o Administered rights and permissions to end users using Active Directory o Internet Explorer 7,8,9,10 and 11
o Microsoft Outlook 2000- current version & Outlook Express, Coral o Webex
o Goto Assist remote access
Resolution Center Technician, Trinity Health- Sept. 2011-July 2015 Level 1 technical support for all 97,000 Trinity Health hospital medical staff and corporate office staff Duties include password reset, deployment and configuration of the following. o Cerner PowerChart applications
o HealthQuest
o NextGen
o TAG(Trinity Access Gateway)
o Service Now Ticketing System
o Easy Access Remote Access
Derek L. Wynn
4423 Philip
Detroit, MI 48215
Day 313-***-**** Mobile 313-***-****
Email: adg8u6@r.postjobfree.com
o Cisco Jabber
o Cisco Finesse
o Kronos
o Console One
o HEAT Call Logger
o Internet Explorer 7,8,9,10 and 11
o LDAP environment
o Administered rights and permissions to end users using Active Directory o Microsoft Windows XP,7,8 and 9.
o Microsoft Outlook 2000- current version & Outlook Express, Coral Help Desk Technician, Tech Team /Analysts International/Lear, Dearborn, MI Sept. 2006 – Sept. 2011
Level 1 technical support for 1500 Lear Corporate Staff end users. Duties include password reset, deployment and configuration of the following.
o Microsoft Windows 95, 98, 2000, ME, XP.
o Microsoft Outlook 2000- current version & Outlook Express, Coral o Laptop diagnostic and software loading and repair o Handheld device
o Administered rights and permissions to end users using Active Directory Help Desk Technician, Tech Team Global, Southfield, MI Oct. 2005 – Oct.2007 Technical support for all US retail stores, warehouses and corporate IT staff. Duties include password reset, deployment and configuration of the following.
o Microsoft Windows 95, 98, 2000, ME, XP,7 and 8. Windows NT Workstation and Server o Microsoft Outlook 2000- current version & Outlook Express, Coral o Handheld device
Move Team Technician, Synova, Troy, MI Aug. 2004 – Mar.2005 Uninstall computer equipment and reinstall equipment at new location for 2,000 Visteon end users in the Detroit Metro area. Duties included deployment and configuration of the following. o Microsoft Windows 95, 98, 2000, ME, XP,7 and 8. Windows NT Workstation and Server o Microsoft Outlook 2000- current version & Outlook Express, Coral o Laptop diagnostic and software loading,
o Handheld device
o Safely disassemble and reassemble computer systems o Administered rights and permissions to end users using Active Directory Field Technician, Business Information Systems/TIS, Southfield, MI.Mar. 2001- May. 2002 Installation of digital recording software and hardware equipment for hospitals, Federal Courts and Attorney's for the Mid Western and Southern states in the US. o Microsoft Windows 95, 98, 2000, ME, XP,7 and 8. Windows NT Workstation and Server o Laptop diagnostic and software loading,
o Digital recording equipment and minor custom p.a systems o Safely disassemble and reassemble computer systems Education
Derek L. Wynn
4423 Philip
Detroit, MI 48215
Day 313-***-**** Mobile 313-***-****
Email: adg8u6@r.postjobfree.com
Computer Learning Center, Madison Heights, MI
Network and Information Technology(Vocational Certification) 6/2000 Salary- $40-$50,000 yearly
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