Suitland MD 20746
University of the Potomac – August 2009 to December 2012
Bachelor’s Degree in Accounting
Microsoft Word 2010, Microsoft Outlook 2010, Microsoft Excel 2010, Microsoft PowerPoint 2010
Microsoft Word 2016, Microsoft Outlook 2016, Microsoft Excel 2016, Microsoft PowerPoint 2016
University of Phoenix – November 2008 to July 2009
Business Administration with Accounting
Public Trust Security Clearance
Information Technology Coalition, Inc. (ITC), Alexandria, VA – June 2020 to Present, Full time; 40 hours per week
Department of Justice, Office of Justice Programs, Office of the Chief Financial Officer (OCFO)
Financial Analyst - Provide post award financial technical assistance to the Office of Justice Program grantees, manage a large volume of incoming calls regarding Grant inquiries, conducts outreach to grantees for financial requirements, payment outreach, and Treasury referrals, completes financial reconciliations, confirms bank routing and Bank account information, data entry into the financial systems, complete special projects as assigned.
MAXIMUS Federal, Washington, DC - February 2020 to May 2020, Full Time; 40 hours per week
Department of Commerce, U. S. Census Bureau
Associate Secretary (2020 Census Project) - Manage primary or routine in nature, inbound and outbound calls, follow basic procedures and scripts, using fundamental knowledge of company directories, services, and products to assist customers and employees, recognizes potential problems and refer them to the appropriate resource for resolution, create badges for new employees for site access, update employees badges for site access, type or generate letters, as necessary, retrieve, log, and route correspondence (faxes, email, letters, etc.), type meeting minutes, prepares and log incoming or outgoing shipments, ensures document control of mail and project correspondence.
FYI, Inc. – For Your Information, Inc., Arlington VA – September 2019 to February 2020
Full Time; 40 hours per week
Drug Enforcement Administration (DEA) Human Resources Division, Health Services Unit
Administrative Assistant - Distribute Medical Alert and cancellation of Medical Alert memoranda to SACs, Laboratory Directors and Office Heads, interact with Health Services physicians to accurately transmit information in the memoranda for approval, prepare and distribute memoranda to Special Agents, Chemists, and Diversion Investigators regarding medical issues identified through periodic medical examinations, utilize information and financial management systems for data entry i.e., ARTS, FAST, HUMIS, etc., proficient using MS Suite 2016 (Excel, Word, PowerPoint), enters data from a variety of written reports, communicates effectively both orally and written, provides other administrative support as needed.
ASRC Federal, Arlington VA – January 2019 to August 2019, Full Time; 40 hours per week
Drug Enforcement Administration (DEA)
Customer Service Representative - Responsible for answering high volume of inbound telephone inquiries, using Cisco Finesse, making outbound calls when necessary, assisted with log in issues, processed orders, prepared and processed correspondence, fulfilled all customer needs, performed daily office tasks, such as, communications with customers, filing, recording, maintaining records, copying, posting, and other similar duties, using a computer terminal, and other word processors to accomplish assignments, ensured that confidential documentation is secured in compliance with the customer and companies policies and procedures, handled telephone calls courteously and efficiently, listened when taking incoming calls; being sensitive to the needs and moods of callers; dealt with irate callers; screened calls properly; gave accurate information; transferred calls appropriately; took complete and accurate messages; concluded calls courteously, entered accurate information in an Oracle database, solved problems using information researched and tools available, such as, specific web browsers.
Taylor Gourmet, Washington DC – October 2017 to September 2018, Part Time; 25 to 30 hours per week
Cashier – Trained new cashiers, totaled customer purchases, using a POS System, maintained cleanliness in the lobby and behind the cash register, performed side work.
General Dynamics, Washington DC – August 2012 to July 2017, Full Time; 40 hours per week
Consumer Finance Protection Bureau (CFPB)
Intake Specialist - Analyzed consumer complaints, using SalesForce, to determine appropriate routing to ensure timely response, used decisions, tools and reference guides to determine appropriate case routing, consulted with supervisors and colleagues within and outside Consumer Response to determine appropriate routing of non-routine, sensitive, or high-profile cases, escalated sensitive calls from CFPB's Contact Center to the Ombudsman, provided responses to routine inquiries, provided follow-up with consumers, researched inquiries using the web and various tools to obtain answers and process steps to be followed, proofread documents for grammatical correctness and adherence to standards and formats.
Harris Teeter, Washington DC – June 2012 to May 2014, Part Time; 20 to 25 hours per week
Cashier – Maintained all cash transactions, credit cards, and voids, calculate large sums of currency.
Food Team (Staffing Agency), Washington DC – May 2012 to June 2012, Part Time; 20 to 25 hours per week
Cashier - Maintained all cash transactions, credit cards, and voids, calculated large sums of currency, closed cash registers for night cash deposits.
MB Staffing (Staffing Agency), Washington DC – March 2012 to June 2012, Full Time; 40 hours per week
Association for Enterprise Opportunity
Administrative/Bookkeeping Assistant – Prepared check vouchers and check requests, processed payroll using ADP, paid bills using QuickBooks Plus, opened mail, processed credit card payments, processed membership applications, compiled information for audits and other duties as needed.
Jackson Hewitt Tax Service, Washington DC – January 2012 to March 2012, Full Time; 40 hours per week
Tax Preparer – Interviewed clients to assist with tax preparation, prepared tax returns, and other duties as needed.
Association & Society Insurance Corp., Rockville MD – June 2011 to November 2011, Part Time; 30 hours per week
Agent Services Specialist – Maintained and created files, processed appointments for new and reinstatements, assisted with payment of commissions to agents, attention and sensitivity to confidential information.
J & H Tax Services, Washington DC – January 2011 to April 2011, Part Time; 25 to 30 hours per week
Tax Preparer - Entered tax information, prepared tax returns, and other office duties as needed.
Pollinger, Shannon and Luchs, Washington DC – December 2009 to July 2010, Full Time; 40 hours per week
Administrative Coordinator to Chief Engineer – Answered telephones, liaison with vendors, completed timesheets, payroll, distributed work order requests, entered work orders, using Excel, to submit monthly report, distributed paychecks, sent and received faxes, typing, filing and other administrative duties as needed.
Cosi, Inc., Washington DC – August 2009 to December 2009, Part Time; 25 to 30 hours per week
Server – Provided table service by taking customer orders for dining, assisted with meal choices, totaled bills and closed out payments, and other duties as needed.
Baker's Tax Service, Washington DC – January 2001 to March 2008, Full Time; 40 hours per week
Payroll Assistant/Office Manager - Entered tax information to assist clients in preparing tax returns for current and past tax years, attended tax seminars for updates, used the IRS website to researching tax questions and inquiries, researched tax updates for compliance, computed payroll for various companies using QuickBooks, prepared monthly and quarterly reports for payroll, such as 941's, Federal and State Withholding Reports, State and Federal Unemployment Reports, prepared year-end payroll reports such as, 940’s, W2’s, W3’S, 1099’s and 1096’s, received and distributed faxes, ordered office supplies, answered telephones, scheduled appointments, using Microsoft Outlook, and other administrative duties.
Adecco, (Staffing Agency), Washington DC – September 1998 to December 2000, Full Time; 40 hours per week
Warner Lambert/Parke Davis
Administrative Assistant - Assistant to 3 Directors & 1 Office Manager - Answered, screened and directed calls to appropriate personnel, coordinated travel itineraries, prepared expense reports, scheduled conference calls, sorted and distributed mail and faxes, created mailing lists using Microsoft Word, authorized and received packages, copied and filed confidential documents, scheduled meetings, appointments and lunches, light typing, verified last places of employment for new hires, placed follow-up calls to previous applicants, scheduled walk-in interviews, and other duties as needed.
Eurest Dining Services, Washington, DC – March 1996 to July 1998, Full Time; 40 hours per week
Cashier/Customer Service Representative - Maintained all cash transactions, credit cards, and voids, performed as liaison between customers and managers, trained new cashiers, calculated large sums of currency, closed cash registers for night cash deposits.
Bell Atlantic of Maryland, Beltsville MD – October 1989 to October 1995, Full Time; 40 hours per week
Collections Consultant - Assisted customers with payment arrangements regarding telephone bill, sent delinquent account notices, handled payment claims, arranged appointments, handled over-extended accounts via mail or telephone.