Marketing Customer Service
Resume:
** ******* ******, ******, *****
**************@*****.***
ADAMS BLESSING UKACHI
SUMMARY
To work in a challenging position requiring experiential growth and development and contributing to organizational performance. A dynamic individual with a deep sense of passion in achieving organizational goals.
BIODATA
Gender: Female
Date of Birth:13th January, 1981
Marital Status: Married
Nationality: Nigeria
State of Origin: Imo State
HOBBIES
Reading and writing, Meeting People, Sports (Table Tennis)
EDUCATION
University of Nigeria Nsukka (BA) Mass Communication (Second Class Lower) 2004-2009
Institute of Management & Technology-IMT,Enugu,(ND) Mass Communication (upper credit) 1999-2001
Trinity Secondary School, Apapa (S.S.C.E) 1992-1998
EXPERIENCE
ECOBANK NIGERIA LTD
Teller and Funds Transfer Officer 2018 – 2019
Movement of cash in and out of vault.
Receiving cash and cheques from customers and deposit same to specified accounts.
Cash payment to customers.
Funds transfer (local and foreign).
Handling of Fixed deposit transactions.
Preparation of teller’s proof.
Photocopying, filing documents and other paper work.
Attending to other functions assigned by the unit head.
Resolve interactions to customers’ satisfaction.
Ensuring customers’ information are kept private to guard against fraud.
Manage the bank’s private information and protect its image and interest to avoid any financial malpractice and exposure to other damages.
Studying and researching to keep abreast with new techniques of fraudsters and how to guard against them.
Keeping updated with the bank’s new products and marketing same to customers as well as the existing ones.
Adhering to the bank’s policies, procedures, rules and regulations while carrying out daily functions and transactions.
Handling both internal and external customers’ requests with utmost importance and urgency.
Reporting of suspicious transactions to the appropriate office
Centralized Cheque Processing Unit (CCPU) 2012- 2017
MICR Processor
Duties
Receive cheque request schedules from CCPU spooling officer and confirm for validity.
Receive Cheque leaves stock from CCPU supervisor and confirm by counting same for completeness.
Ensure by physically sighting each leaflet and by the use of the mercury light that all security and control features are printed on all the leaflets by the supplying vendors.
Accurately encoding of all available cheque requests within the time allocated and also ensure that every leaflet meets the standard set by the Nigerian Cheque Print Accreditation Scheme (NICPAS).
Stapling and Binding of all Encoded cheque books.
Ensuring all Encoded cheque books are dully called over leaflet by leaflet (Quality assurance) for conformity with the NICPAS to guard against forgery and fraud.
Ensuring that all cheque booklets printed meets the deadline for dispatch to their various requestor branches for maximum customer satisfaction and profit to the bank.
Daily maintenance of BTS machine i.e. blowing, cleaning.
Oceanic Bank International Plc
Trinity Branch
Cash and Teller Unit 2008 - 2012
Duties
Receiving of bulk cash deposit and posting same to customers’ account through Finacle.
Preparation of teller’s proof.
Movement of cash in and out of the vault.
Marketing of the bank’s financial products.
Motorway Branch
Marketing 2005 - 2008
Marketing of the bank’s products.
Opening of new accounts.
Follow-up on prospective customers.
Maintenance of existing accounts.
Cash/cheques collection and remittance for NEPA/PHCN (under the public sector of the marketing department).
Others: 2005
Funds Transfer and Customer Service Unit Assistant.
Filing of documents i.e customers’ files, outgoing and incoming mails
Making of photocopies for the unit.
Updating registers.
Assisting customers with urgent need and requests.
Help customers with their account balances.
Assist the unit head with other general functions.
Ensuring proper archiving of daily transactions.
Liaise with office supply vendors.
General Telecom Plc. 2002-2005
3/5 Boyle Street
Onikan-Lagos
Receptionist
General customer relations/services.
Responsible for making and receiving a wide range of calls and face to face meeting with clients.
Negotiation of business appointments.
Attending to customers’ complaints and enquiries.
Resolve interactions to customers’ satisfaction.
Responsible for managing relationships and interactions between staff and customers and ensuring. optimum satisfaction of both to the benefit of the organization.
Managing the private information of the company and keeping it out of public knowledge.
Selling the company’s image and brand by a first-time quality customer-reception.
Marketing the company’s products and services.
SKILLS
Relationship building
Customer engagement
Highly organized
Multitasking
Articulate
Tenacious
Negotiation skills
Listening skills
Team work
Computer literate.
REFERENCE
AVAILABLE ON REQUEST
Contact this candidate