Customer Service Assistant

Brandon C. Ballard

404-***-**** *********@*****.***

https://www.linkedin.com/in/brandon-ballard-764212188/

EDUCATION

Reinhardt University Waleska, GA May 2020

Major: Business Administration GPA: 3.4

Concentration: Accounting CPA Eligible

Honors & Awards: Dean’s List, Presidents List, Cum Luade

SKILLS: GAAP, SOX, Control Testing. Collaborated with Python, and SAP Advanced in Microsoft Office, V-lookups, Pivot Table, Access, Familiar with SQL, QuickBooks, Time Management, Great Problem Solving, Adaptive learner

EXPERIENCE

Coyote Logistics, Alpharetta, Ga Accounts Receivable Specialist July 2020 – Current

Review, correct, and resend EDI 201 invoice rejections.

Ensure customers with billing requirements are invoiced based on transportation

Coordinate with EDI Department to implement and set up accurate EDI invoicing.

Handle customer, operational, and collection requests to facilitate accurate billing.

Request missing documentation and clarify and resolve invoicing issues via email and phone.

Adjust customer invoices, as required, for items such as added charges, and decreased rates.

Coordinate with Collections Team in order to resolve billing issues in order to receive payment.

NIKE, Woodstock, Ga Retail Associate/ Footwear Specialist/ Cashier January 2020 – July 2020

Greet and acknowledge customers.

Maintaining solid product knowledge and all other aspects of excellent customer service.

Perform year-end inventory counts on merchandise and recorded variances within count system.

Accurately perform all merchandise receipt processing, including processing in the POS system; merchandise inspection, tagging, stocking and display.

AFLAC Headquarters, Columbus, Ga Risk Management Intern May 2019 – August 2019

Fortune 500 Company

Perform Quarterly Internal Audits of financial models.

Self-educated SQL coding to analyze financial models

Review finical models for compliance with SOX and GAAP.

Interview top-management to forecast risk, risk rates, and mitigations.

Analyze budgets and finical models to suggest appropriate adjustments.

Conduct control assessments on various financial models for SOX compliance.

Reviewed financial model inventories for accuracy meeting framework expectations.

Identified ambiguity in finical models reviewed and suggest recommendations for improvement.

Responsible for preparing and reviewing invoices, general ledgers reconciliations, and finical statements

WORK EXPERIENCE WHILE ATTENDING UNIVERISTY

Atlanta Beverage Company Route Assistant April 2018 – August 2018

Five & Below Sales Associate November 2016 - January 2017

Smoke Rise Baptist Church Camp Counselor May 2017 – August 2017

ATHLETEICS

NAIA Reinhardt University Football & Wrestling, Waleska, GA 2017 - 2020

Maintained academic success with over 30 hours per week of practice, travel, tournaments, and games.

Helped team win 2017, 2018 & 2019 Mid-South Football Conference Championship.

Helped team win back to back NAIA Wrestling Conference Championship.

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