Esperanza Macarena Ruiz Castro

Spanish Mobile: 619404352

UK Mobile: 079********

Email: adg8qs@r.postjobfree.com

References provided upon request

PROFESSIONAL SUMMARY

Versatile Scrum Master dedicated to boosting team performance through democratic leadership and time and planning control techniques. Focused on process improvement and on-time delivery of all projects.

As a Scrum master I provide creativity and flexibility to adapt to the needs identified by the team and manage them in the best and friendlier approach possible.

Trained extensively in Agile and waterfall project management. Bilingual Project Manager with a passion for talent development and team building, as well as a strong background in finance. Hope to keep up with extensive training programs. I love building teams and facilitating sense of the agile community.

Self-motivated, innovative and goal-orientated management professional committed to technology. Dedicated team player skilled at mediation and conflict resolution.

Scrum Master Certification completed by the 6th of July 2018.

SKILLS

Release planning

Workflow analysis

Business artefacts documentation

Gap analysis

Test case scenarios

Microsoft Office Suite

Basic knowledge or different technology tools from Santander UK.

Organised

Fluent in English C2 level

Fluent in Spanish (native)

Fluent in German C1 level, writing and reading B2.

Multi-tasking

Creative, very important in Agile, especially for a Scrum Master role.

Employee relations

Performance evaluations

Advanced problem solving

Business process re-engineering

Flexible

Dedicated team player

WORK HISTORY

SCRUM MASTER (PROJECT MANAGER IN AGILE METHODOLOGY) 02/2020 to Current

SANTANDER TECHNOLOGY UK – MILTON KEYNES/REMOTE

As an Experienced Scum Master I am responsible to facilitate the every processes required for the developers to be able to concentrate in their development with less interruptions and complications. We have been working as a remote team since the beginning of March and have release a whole new piece of software for the Financial Crime transformation program and we are working in a second delivery to be released in January 2021. Additionally, I work as an agile coach part time assisting the business to shape their processes and communications and expectations in a more agile manner. My intention is to create an environment of transparency and continuous improvement by proactively communicating with the team, management, and outside stakeholders.

oHost and coordinate every Agile ceremony for the team, every sprint end date-start date.

oClose tracking of performance and velocity of the team through daily, weekly and sprint generated reports in excel.

oMaintenance of EazyBi reports (with external support from the Agile Metrics department).

oCoordination of holidays, sprint resources and capacities, in order to set adequate business expectations.

oManaging priorities and work load for the team through Jira

oMaintenance of content and notes in Confluence on a weekly basis.

oManage accesses to online resources: Jira, Confluence and ALM groups.

oClose communication to the business to ensure a smooth and transparent progress.

oCoordination of deployments and releases.

oManagement of meetings and set up of developers agendas to ensure enough time to development is ensured.

SENIOR PRODUCT OWNER 06/2019 to 01/2020

118 118 MONEY – MILTON KEYNES

As a Senior Product Owner I assist stakeholders to define, refine and clarify requirements coming from their different areas: Legal, Compliance, Design, and so on, and communicate those through Jira stories, epics and initiatives. Our Tech team is in America so I communicate and align them with the requirements from the Business on a daily basis, schedule and monitor development, testing and deployments and manage release plans with all parts. As a Product Owner I also manage all the content approval tickets coming from the business, internal and external, and manage the communication to the stakeholders and the development team. I am responsible for all Credit Cards customer facing and customer acquisition projects, and product releases, so need to coordinate and deliver a number of initiatives in parallel on a daily basis.

oDeliver and coordinate with the development team an structured initiative’s backlogs for end to end development.

oTrack and manage development of stories, qa testing and UAT end to end testing.

oCreate and manage delivery plans and manage stakeholders’ expectations.

oManage all content approval tickets as they are customer facing product designs and projects I am directly responsible of.

SCRUM MASTER & PRODUCT OWNER (PROJECT MANAGER IN AGILE METHODOLOGY) 08/2018 to 06/2019

TLC MARKETING UK – LONDON

Our projects vary in a set of different campaigns, but our main project is to create a digital transformation that will revolve how the company works: Creating a platform that generates websites itself with different logics to accommodate clients and languages from all our 13 markets. This will not only reduce the cost for the company’s operations, but increase the independence the markets have from us and digital agencies when making stand alone campaigns.

As a profile scrum master & product owner I design digital interactions for different campaigns and corporate platforms, manage the communication with the business and their timeline-development expectations, write all stories in the backlog, manage estimations and technical discussions and create delivery plans. Additionally, I manage all the agile sessions: stand ups with different teams, retrospectives, demos and sprint reviews and sprint planning sessions. I manage different projects in parallel end to end and control communication among different teams. Between my responsibilities, I have achieved in my agile team to:

oCome with structured backlogs for end to end development.

oCreate and manage delivery plans and manage team’s expectations.

oManage and organise back and front end support from production software.

oCoordinate different teams with different deliveries: campaigns, platforms, etc.

oOrganise agile sessions and meetings when required to ease the communication in the team.

oAdditionally, I have manages to train in Agile developers, DevOps (infrastructure teams), support groups, the business and the CTO and technical architect, as the Company is not agile trained and needed to catch up in new methodologies.

SCRUM MASTER (PROJECT MANAGER IN AGILE METHODOLOGY) 08/2017 to 08/2018

SANTANDER TECHNOLOGY UK – MILTON KEYNES

Our Agile project is around the Digital Transformation of the new Business Credit Cards, which was entirely a manual process in Branch, and now will be fully managed online for customers’ ease.

As a scrum master I deal with everyday Devs team requests, manage Jira board, produce reports in Confluence, manage any requests for software and hardware and produce and plan the work load per Sprint. Organise meetings and ensure coordination among Devs and Product Owners.

Additionally, I manage testing in all different environments and communication with external parties regarding our SW. Between my responsibilities, I have achieved in my agile team to:

oDirected all phases of technology software design, development and deployment projects, from Definition to Production/life to users.

oDrafted team capacity and development plans deliverables each 2 weeks (per Sprint) such as along different releases that are organised per functionalities.

oSupervised the work of up to 15 team members, offering constructive feedback on their work performance.

oDefined clear targets and objectives and communicated them to other team members.

oMonitored timelines and flagged potential issues to be addressed.

oCoordinated design meetings and decisions across various internal departments and teams.

oImplemented a set of comprehensive tracking processes to monitor our Software performance.

BUSINESS ANALYST & PROJECT MANAGER 12/2011 to 08/2017

SANTANDER TECHNOLOGY UK – MILTON KEYNES

As a Business analyst and later a project manager I have been part of different technology projects analysing the project management and the SW development. Santander involved me in different departments and project within the ditital transformation of digital channels, contact centres and online sale process, for products such as UPLs, Mortgages, Credit cards and Banking on both retail and Business Banking.

I have worked in projects that evolved from the definition of the product aim to deploy for customers up to the document production, development, testing and deployments in different environments. Including software incident management post go Life.

oImplemented user acceptance testing with a focus on documenting defects and executing test cases.

oIdentified process inefficiencies through gap analysis.

oManaged testing cycles, including test plan creation, development of scripts and co-ordination of user acceptance testing.

oMapped process activities to desired outcomes to rectify operational inefficiencies.

oDeveloped wireframes, site maps and content inventories, not on a UX level but with basic tools provided by Santander UK.

oRecommended operational improvements based on tracking and analysis.

oPerformed competitor bench marking analysis and identified savings opportunities and potential product enhancements on different technological products.

oConducted interviews with key business users to collect information on business processes and user requirements.

oAssessed the impact of current business processes on users and stakeholders.

oMapped current processes and offered recommendations for improvement.

EDUCATION

Bachelor of Business Adminsitration: Finances and Statistics, 2009.

Johannes Kepler Universitat - Linz, Austria.

Erasmus Exchange.

Bachelor of Business Administration: Financial advisory, 2010.

University of the Sunshine Coast – Queensland, Australia.

University Exchange.

Bachelor of Business Administration: Major in Finances, 2011.

Universidad Pablo de Olavide – Sevilla, Spain.

Undergraduate Law Degree: European and international Law, 2011.

Universidad Pablo de Olavide – Sevilla, Spain.

Bachelor of Arts: Art History, 2017.

Universidad Española a Distancia – Madrid, Spain.

Bachelor in Anthropology: Social evolution, Ongoing.

Universidad Española a Distancia – Madrid, Spain.

M.A.: Museum Studies, September 2019.

University of Leicester – England, United Kingdom.

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