CURRICULUM VITAE

I. PERSONAL INFORMATION

Name Shaik Ilyas

Fathers Name Shaik Mahmood Ali

Date of Birth March 7h 1986

Tenure in Sales Industry 9 Years

e-mail id adg8mh@r.postjobfree.com

Residence Hyderabad, Telangana - India

Contact – Cell +918*********

Skype Sheikhilyaz

II. EDUCATION & TECHNICAL SKILLS

Course

Graduate B.com Osmania university

Intermediate Gowthami college

S.S.C Mouzamshahi High School

III. SKILLS

Skills Strength

Customer Handling Skills Proficient

Voice Communication Proficient

MS-Office Proficient

SAP Proficient

IV. STRENGTHS

Proactive, Good Communication Skills, Good Team Leader and Motivator V. LANGUAGES KNOWN

English, Arabic, Telugu, Urdu, Hindi.

VI. WORK EXPERIENCE

Employer # 1 Safari Mall (U.A.E sharjah).

Duration Jan 2019 to Dec 2019

Designation

Section Supervisor (FMCG) Hypermarket

Role and

Responsibilities

Ensuring that the business complies with all relevant food safety standards and codes. Performing checks on the business for any breaches of food safety.

Keeping the food safety program up-to-date and ensuring all staff know how and when to manage records.

Identifying any potential food safety hazards and putting control measures in place to prevent them.

Monitoring all employees in the workplace are and ensuring that they maintain a high standard of personal hygiene.

Handling any issues of noncompliance when they arise.

Evaluate department conditions and operations to determine strengths and areas for improvement, reinforce strengths while developing and implementing improved practices and procedures.

Develop selling strategies based on with company's competative and success elements, make changes to the product line to increase profit margin.

Handling vendors contracts, vendors performance,quality and costs,to choose quality vendors for good profits.

Search for insights into consumer needs and wants, plan and implement long- term developmet strategies for product categories.

Checking inventory levels, procuring additional stocks, and getting rid of excess or unwanted inventory. Design exit strategies for unsuccessful products.

Ensure products availability for increasing the sales and profit.

Build and maintain long-term relationships with vendors, to place appropriate orders.

Collaborate with the market team and ensure product availability.

Responsible for managing a retail staff within a business. Coordinates the shipping of goods, sets up displays, and assists customers and staff during business hours.

Ensure company standards for safety, proper food handling practices, product labeling, sanitation and productivity are maintained.

Manage inventory, in - stock position, pricing integrity, merchandising, labor, security, expense control and other operational processes to company standards.

Ensure departments are well maintained and meet or exceed company standards for appearance and freshness.

Manage retail staff, including cashiers and people working on the floor.

Communicate priorities regarding department readiness, the menu and promotions.

Handle customer questions, complaints, and issues and manage different departments within the store.

Maintain store's cleanliness and health and safety measures.

Organize and distribute staff schedules.

Help retail sales staff achieve sales targets.

Ensure standards for quality, customer service and health and safety are met.

Being supervise fresh food section, Monitors and maintains facility, quality, food storage, providing samples, and controlling.

Additional

Responsibilities

Coach, counsel, recruit, train, and discipline employees.

Identify current and future trends that appeal to consumers.

Ensure merchandise is clean and ready to be displayed.

Maintain inventory and ensure items are in stock.

Ensure promotions are accurate and merchandised to the company’s standards.

Utilize information technology to record sales figures, for data analysis and forward planning.

Work on store displays.

Employer # 2

Ansar Group of Companies - QATAR

Duration Jan 2015 to Aug 2018

Designation

Supervisor (Electronics, Apparels & Fmcg ). Hypermarket Role and

Responsibilities

Allocating tasks to staff, Daily sales, Floor merchandising and display, and Customer service.

Demonstrate and role model exceptional service exceeding customer expectations,ensure team members greet,assist, provide efficient service and thank customers in a prompt,courteous,friendly and business-like manner in order to promote the company image as a service-oriented operation.

Ensure departments are merchandised appropriately for the season and in accordance with the needs of the community.

Monitor and minimize spoilage in the department. Responsible for scheduling department team members and perform other job-related duties as assigned.

Recruit,manage,develop,evaluate and retain a team of direct reports in accordance with company policies and procedures.

Coach and help develop team members; help resolve dysfunctional behavior.

Maintain stock in and out reports.

Ensuring the performance of the staff is of a high standard Additional

Responsibilities

Motivating team to achieve weekly sales targets

Attending customer inquiries and issues.

Help keep the team focused and on track

Employer # 3

BMA Internationals Jazirat s Sama Fashion, RED TAG – SAUDIA ARABIA. Duration 2013- 2014. 2years

Designation

Floor and Cash Supervisor (Fashion Stores).

Role and

Responsibilities

Coordinate with internal and external customers as necessary

Familiarize the team with the customer needs, specifications, design targets, the development process, design standards, techniques and tools to support task performance

Assure that the team addresses all relevant issues within the specifications and various standards

Provide necessary business information

Additional

Responsibilities

Keep the project manager and product committee informed of task accomplishment, issues and status.

Escalate issues which cannot be resolved by the team. PROUD MOMENT

Got noticed as CSAT multiplier in 3 months for maintaining 100% CSAT and scoring highest number of CSAT's that balanced whole accounts CSAT SLA

Employer # 4

RDRL ( Reliance Digital Retail Limited) – Hyderabad, India Duration 2011-2013

Designation

Senior Sales Associate + Acting Team Lead

Role and

Responsibilities

Sales SPOC for the Team to drive Team Sales.

Anticipate guest needs and respond promptly.

Maintain responsibility for overall financial performance of individual store.

Maintain team environment between associates.

Actively participate in the Grass Roots Marketing activities. Accomplishments

Promoted as Senior Sales SPOC as well as Floor Support within 6 months of joining the Organization.

Received Numerous Surveys with Excellent Comments from Customers PROUD MOMENT

Notified as Most Skilled Associate for handling a team of 35 members in the absence of Manager for a month. Tasks include complete Team Leader’ s responsibilities as well as SME’ s and self-own Inbound Calls and Sales SPOC.

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