Emefa Tsikata

Van Nuys, CA *****

Cell 818-***-****

Summary of Qualification and skills:

Organized and Highly experienced Associate Governmental Program Analyst with over 5 years retail store management experience, combined with a master’s degree In Health Administration.

Skilled in preparation of reports, conflict management, decision making, results oriented, analytical thinking, workforce management, planning and research, self-management and resilient.

Education:

California State University, Northridge, California

M.S., Health Administration

California State University, Northridge, California

B.S., Business Administration

Professional Experience:

Department of Rehabilitation, Los Angeles, California

Associate Government Program Analyst 2018-Present

Provide consultation services and assistance to support vendors’ operation of their facility.

Utilize variety of analytical techniques to analyze data, to resolve issues and present ideas effectively orally and in writing.

Establish and maintain project priorities; develop and effectively utilize all available resources.

Address complaints and information requests from internal and external sources. including manager, complainants, general public and other government agencies.

Review accounting invoices for service rendered and resolve disputes arising from authorization inconsistencies.

Assess facility procurement needs and justify all purchases and repairs of equipment.

Prepare permits, vendor agreements, transfer documents, facility announcements.

Review and analyze Monthly Operating Reports and Invoices.

Travel occasionally to conduct on site Investigations.

Inspect vendor facilities and perform operational, marketing, sanitation and safety evaluations quarterly.

Perform annual inventories, equipment maintenance surveys and respond to service requests.

Consults with government agencies, management and agents on various subject matters areas.

Provide excellent customer service to both internal and external customers and interact with all in a professional manner, with integrity and respect.

Walgreens, Encino, California

Store Manager 2011-2017

Hired, Trained and directed team, following personnel policies and procedures.

Administered performance evaluations, performance improvement plans and disciplinary matters, completed monthly and quarterly reports.

Performed sensitive work, maintained confidentiality, managed multiple projects while meeting deadlines.

Provided excellent customer service to both internal and external customers; interacted with consumers and staff in a professional manner with integrity and respect.

Resolved customer concerns/ employee issues to the lowest level; worked with families from diverse age, ethnic and cultural bar ground.

Increased sales by 10%, year to year for 5 years and decreased shrink by 3% for 3 years.

Managed support staff services such as budget, personnel, management analysis, planning and program evaluation.

Walgreens, Chatsworth, California

Executive Assistant Manager 2008 – 2011

Managed store operations including ordering inventory, processing payroll and ledgers.

Directed, coordinated, and managed the activities, plans and programs of the immediate staff within the guidelines.

Improved unit sales and profit through the overall development and protection of store assets, training and development of store personnel, and the proper service to all customers.

Walgreens, Sherman Oaks, California

Assistant Manager 2006 – 2008

Emefa Tsikata

Managed inventory; on shelf availability.

Supervised immediate staff within the guidelines.

Ensured Store readiness.

Performed administrative duties.

Resolved customer issues and concerns and provided excellent service to all.

Wells Fargo, North Hollywood, California

Financial Associate 2004–2006

Cross-sold bank services and products.

Researched and confirmed client’s payments.

Processed customer transactions within established guidelines.

Utilized investment knowledge to deepen customer rapport.

Volunteer Experience 2011-2017

Participated in Walgreens’ community outreach events and fundraising; First Ladies’ Event, Leukemia and Lymphoma Society, Red Nose campaign, Children’s Miracle Network fundraising.

Administrator for food ministry at Jesus Embassy for the community of El Segundo.

Board member for Jesus Embassy church and for African Plays’ organization.

STATE TRAINING -Analytical Serie s 2019

COURSE

DATE TAKEN

Completed Staff Work

6/12/19- 6/13/2019

Essential Analytical Skills

3/27/2019

Project Management Skills

5/30/2019- 5/31/2019

Critical Thinking Tools

5/22/2019

Interpersonal Skills

5/13/2019- 5/14/2019

Roles and Responsibilities of the Superior Analyst

Pending: 9/23/2019 – 9/24/2019

So You think You want To be a Supervisor

Pending: 10/ 15/2019

Contact this candidate