510-***-**** adg8ig@r.postjobfree.com Cameron Steckel

linkedin.com/in/cameronsteckel Fremont, CA 94538

Qualifications for xxxx job title

COMMUNICATIONS, Internal

Corporate Standards Presentations Sales / Customer Service

Cross-Department Communication Product Knowledge Staff Training / Coaching

Employee Engagement Project Management Team Leadership

COMMUNICATIONS, External

Corporate Branding Event Planning Merchandising

Cultural Diversity Grand Openings Promotions

Customer Relations Marketing Campaigns Seasonal Branding

Starbucks ● San Francisco Bay Area

2011 – Present

Grand Openings ● High Growth ● Turnaround

STORE MANAGER, 2016 – Present

SHIFT SUPERVISOR, 2015 – 2016

DEPARTMENT MANAGER, 2013 – 2014

BARISTA (Safeway Kiosk) 2011 – 2013

TRAINING

Increased peak transactions from 200 to 300 during the two busiest hours through extensive training.

Led and facilitated pod training by training five people how to instruct five staff on a new standard that

is still in use for 20+ different processes. Topics included mobile orders, Covid-19, Grab-and-Go,

procedures and corporate standards, efficiency, product knowledge, and customer service.

Chosen for assignment to step into role of Starbucks Store Manager to train 12 employees in three weeks before

a Grand Opening in a Target store. Trained Target Manager, Assistant Store Manager and Barista trainers.

Trained three Assistant Store Managers in the last two years.

EMPLOYEE ENGAGEMENT / HUMAN RESOURCES

Managed as many as nine supervisors and 41 employees in one store. Trained six supervisors and

25 employees in previous store.

Reduced turnover from 110% to 40% in one year.

Interviewed approximately 300 potential employees during tenure.

Mentored and trained employees with leadership potential to be promoted and supported their career goals.

Cameron Steckel ● Page 2

Starbucks, Store Manager (Continued)

OPERATIONS

Managed Grand Opening for a high-volume drive-through location, 2019.

Took on an assignment to open a licensed store inside a high-volume Target, 2017.

Achieved highest Controllable Contribution (profit after losses) in the area. Performance standards

included inventory management, waste, and labor scheduling.

New drive-through achieved status of highest profitable store at 60% of Controllable Contribution.

Turned around a low-performing store that was 2nd lowest out of 15 stores. Lobby store became the

3rd busiest in the region.

Managed two Grand Openings.

.

SALES / PERFORMANCE

Exceeded sales goal by 37% in the Hayward Eden Shores store, 2019.

Increased sales for summer and winter, with a 20% annual improvement.

Averaged a forecast vs. actual of 1.1% in one store -- exceeding goal of <3%.

RECOGNITION

Chosen as a Coffee Master for extensive knowledge of all aspects of coffee, including growing and

processing practices.

Won a District Barista championship, competing against 12 contestants on product knowledge and

best practices.

Won the honor of Manager of the Quarter in 2018 by lowering turnover from 110% to 45% in one year.

Improved customer connection survey scores, while increasing sales by more than 25%.

Safeway, General Merchandise Clerk, 2008 – 2011; Safeway (Starbucks Kiosk), 2011 – 2015

Managed kiosk with five employees for a Starbucks located in a Safeway store.

Ensured that shrink did not exceed 9%.

Achieved 99% internal audit rating on cleanliness and food safety, well above the standard of 80%.

Education

Arizona State University

Walter Cronkite School of Journalism and Mass Communication, 2019

B.A., Mass Communication and Media Studies

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