ISHA KHURANA

*A-WH-***,

NIT Faridabad, *****1

Mobile: 783-***-****

adg8h4@r.postjobfree.com

Career Objective:

A friendly and customer oriented professional with exceptional multi tasking skills along with an ability to produce tailor-make itineraries for travel to short or long haul destinations

Educational Qualifications:

● Bachelor of Commerce from Delhi University.

● Passed with 73% in 10+2

● Passed with 71% in 10th

Professional Qualification:

Diploma in Office Management from YWCA of Delhi in 2011 (1-year diploma).

Work Experience:

AMERICAN EXPRESS GLOBAL BUSINESS TRAVEL

Period - August 2015-Present

Designation - Travel Counselor

Job Profile:

Operations and Team Coordination

Coordinating with the various backend teams for clearance of refunds and any pending open AR.

Delivering process training including tools familiarization, assisting team in resolving queries, providing effective floor support, and conducting team’s quality briefings.

Mail and Roster management for the team.

Managing Critical & BCP (Business Contingency Plan) situation.

Direct support to TL.

SPOC for all financial related issues.

Handling all IT queries and issues (installation, errors, network issues, network outages etc.)

Create a balance of work flow among the team members and making sure that SLA is maintained every transaction

MIS & Reporting

Managing and distribution of Emails via RNT Tool

Maintaining Attendance report and monitoring CMS AVAYA.

Provide daily report form AVAYA.

Sharing Productivity Report of the Team to higher management on weekly basis.

Fetching Daily ESF (Email Service Factor) report and TSF(Telephonic Service Factor) report.

Projects

Completed a one-month’s CISCO Project by doing manual billing to minimize the risk of unbilled tickets.

Completed 3 months COE (Center of Excellence) Project (Aug’17-Nov’17) in liaison with EXL and other senior leaders to recover outstanding amount in P&L account. Recovery of more than 6 lakhs.

In addition to all this, on a business requirement shifted to PepsiCo India Holdings account and support on production related to end to end travel arrangements as a Front End Travel Counselor.

GANDHI TOUR & TRAVELS

Period - July 2012-Auguat 2015

Designation - Travel Consultant (Domestic and International)

Job Profile:

Responsible of making Domestic Air tickets according to availability.

Coordinate and negotiate with tour planners regarding rates, time and date.

Support the team in finding Domestic and International packages.

Handled calls and responded accordingly.

Help Customers in getting Passport.

To maintain client files.

To ensure that the payment has been made by clients.

Checking for the complaints and make sure that they have been resolved.

Excellent administrative and management skills.

Expertise with all the procedures of travel and tourism.

Experienced in working with reservation systems and transactions process.

Strong customer service skills and proficient in office duties.

Proficiency in computer skills like MS Word, MS PowerPoint, MS Excel and internet concepts etc.

Taking care of Documentation & Accounts like preparing invoices and sending it to client according to billing cycle.

Career Summary

Experience of managing several tour events and special travel programs.

Pleasant, outgoing and responsive personality.

Expertise in developing tour packages and plan travel.

Ability to adapt myself in any environment

Professional Traits:

Willingness to work in team and hard worker.

Ability to deal with people diplomatically.

Disciplined & good etiquette.

Good at convincing people.

Work independently with little direction when necessary.

Personal Profile

Father’s Name : Mr.K.K.Khurana

Languages Known : English, Hindi & Punjabi

Date of birth : Aug.25th, 1993

Date :

Place : (Isha Khurana)

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