Roles:

Program VP

Program Director

Program Manager

Product Manager

Sr. Manager

Relationship Manager

Mentor/Coach

Tools/Methods:

Salesforce Lightning CRM

Scrum Master

Scaled Agile –SAFe Agilest

Product Management

Integrated Methodology

Agile Design & Implementation

PMBOK (PMI)

ITIL

SAAS / ASP Implementation

Change Management

Microsoft Project & Project Server

Microsoft O365 Suite & SharePoint

CMMI

HIPAA

Compliance & Governance

Service Now

Industry Application

Energy Supply

Pharmacy Benefits Management

Banking / Financial

Insurance / Annuity

Off-shoring / Outsourcing

Entrepreneurial/ Business Owner

Healthcare & Group Purchasing

DoD/Government

Merger & Acquisition, Divestitures / Facility Closures

Supply Chain and Vendor Management

Dot-com & e-commerce

Education

Dual MBA, Walden Univ.

BS Information Systems, University of Maryland

PMP, CSM, SAFe

Experience Summary

Results-driven military veteran and IT professional experienced in personnel leadership experience with a dual Master of Business Administration in Organizational Leadership and Technology. Focused on delivering results in technology with the ability to successfully deliver business or technical products initiatives covering out of the box vendor solutions and full life-cycle custom application development. Bring a can-do attitude in managing large, complex and ambiguous initiatives that focus on enhancing business outcomes. In-depth knowledge and experience in people management, governance & compliance management, risk management, and integration management. Proven record of accomplishment of using varied technologies enabling clients to achieve their overall strategic and tactical goals.

Business Impacts

Convert a multi-year cybersecurity program using waterfall to using Agile methodologies to improve the teams project velocity while supporting over 30k endpoints and multiple Controlled, Secure & Sensitive information environments.

Successfully delivered a global Workday solution supporting 68 countries and 38 thousand employees. Delivering with zero production issues and 95% adoption rate in the first week.

Influenced and delivered a strategic recommendation to C-Level executives that included restructuring of current vendor & software contract or deployment of a completely independent Field Services mobile application platform and enhancement of current back office environment.

Successfully implemented an Enterprise Data & Environment Strategy: modernizing lower level Testing and Development environments consisting of over 365 applications, 615 ETLs and 400 Batch jobs.

Directed the creation of a Medical Device organization first Global B2B & B2C e-commerce site spanning 22 sites, 18 languages and two countries Europe and Americas

Outsourcing & Off-shoring of Business Processing, Application Development and Application Maintenance: Overall project manager for business and technology for new cost saving initiatives. Implementation of on-boarding process for 60 local and 150 offshore resources, coordination with facilities, security and infrastructure and operations to support process changes.

Hand selected by the Chief Information Officers to manage high profile & critical, sensitive and extremely ambiguous programs with 100% successful delivery.

Chronological Summary of Experience

Executive Consultant – Cybersecurity & Workday

York Solutions, Brooklyn Park MN Date Sep 17 — Mar 20

Sr. Program Manager supporting the Workday HCM, Finance and Supply Chain modules in the Healthcare client of 29,000 resources and over 500 locations.. Manage the implementation vendor and client leadership to ensure timely results and client expectations.

Sr. Program Manager/Product Owner for a multi-year cybersecurity program from waterfall to Agile methodologies to improve the teams project velocity while supporting over 30k endpoints and multiple Controlled, Secure & Sensitive information environments. Migrate entire McAfee platform from legacy ePO 5.3.1 console to state of the art ePO 5.10 console environment including endpoint migrations from Virus Scan Enterprise + Host intrusion Prevention (VSE 8.8 patch 11 and HIPS 8.x patch 11) to Endpoint Security and Endpoint Security for Server (10.6 and 10.5.4), McAfee Drive Encryption, Data Loss Prevention (from Symantec DLP to McAfee version 11 patch 4). Integrated all known risks and vulnerabilities into Archer IRM to align with EGRS governance best practices. utilizing MS Project to organize all the work streams and multiple projects.

Managed the Endpoint security team to support the migration of 22k endpoints from Win7 to Win10 and 6k server migration from server 2008/12 to 2016.

Sr. Program Manager & Scrum Master for an enterprise Active Directory and Domain Consolidation and decommission program designed to migrate 3000 endpoints and servers, 500+ users and over 800 applications while maintaining Federally mandate data & system separation from other corporate systems.

Create a custom insourcing solution for Network Operations and Network Engineering division supporting regional energy supply company. Create business cases to justify the increase of employee headcount from 35 to 175. Coordinating the program delivery into Epics, Stories & Sprints to minimize the impact on personnel supporting day to day operations and future growth potentials. Design the transition plan supporting the vendor knowledge transfer encapsulating over 15 years of management, engineering and daily customer support.

Sr. Program Manager/CSM/Coach

Magnet360, Golden Valley MN Date Jan 17 – Sep 17

Create Agile Program Management structure for three large international clients implementing Salesforce, Marketing Cloud, Lightning and Cloud-craze projects with an annual budget of 1M to 10M, utilizing MS Project to organize all the workstreams and multiple projects

Mentor and Coach Scrum Master and their team members using lessons learned from previous projects to deliver improved results and mitigate roadblocks in their future sprints or projects.

Implement new processes & procedures streamlining administrative deliverables and build a successful Audit & Compliance score.

Assist in recruiting, interviewing and coaching of new CSMs, Project & Program Managers and team resources.

Build out SAFe/Scaled Agile methodology, mentor newly certified personnel to focus on the important differences in multiple work stream client solutions, utilizing MS Project to organize all the workstreams and multiple projects

Sr. Program Manager/CSM / Consultant

Express Scripts, Bloomington MN Date Feb 16 – Nov 16

Create a program structure of 4 Project Managers, 1 Program Assistant to manage 350 small client facing projects with an annual budget of 1.5M; utilizing MS Project to organize all the workstreams and multiple projects

Implement new processes & procedures streamlining administrative deliverables and build a successful Audit & Compliance score.

Assist in recruiting and interviewing key program resources.

Continue to build out Scaled Agile methodology, mentor newly certified personnel.

Workday Cutover & Implementation Manager / Consultant

Ecolab, St. Paul MN Date Oct 15 – Feb 16

Manage the creation of the detailed prototype and production implementation cutover plan for Workday cloud base HCM tool. Cutover consisted of migration through two prototype environments with final delivery into production. Integrated Workday with SAP, Oracle, Lawson/Infor and other ERP technologies. HCM environment supports 68 countries, 9 continents/regions and 38 thousand personnel in 7 languages. HCM system includes, benefits, payroll, personnel management and business process change management and reporting supporting all language translations; utilizing MS Project to organize all the workstreams and multiple projects

Sr. Program Manager/ CSM / Consultant

Express Scripts, Bloomington MN Date Dec 13 – Oct 15

Oversee an annual federal government audit & compliance reporting program of 30k hours 3M along with Application/Development program to achieve corporate technology roadmap; utilizing MS Project to organize all the workstreams and multiple projects

Assist in recruiting and interviewing key program resources.

Manage teams of 100 plus analysts, developers, subject matter experts, vendors and business partners

Convert program from waterfall methodology to Scaled Agile/SAFe methodology.

Deliver efforts using Scaled Agile methodologies and appropriately assigned Agile roles

Programs Include:

oOperational Centers for Medicare & Medicaid Services Reporting

Ensure the timely, accurate and successful execution of Audit & Compliance reporting for Express Scripts and their customers using SDLC process.

Ensure the accuracy of data from multiple Content Management Systems across newly acquired companies.

Monitor the migration and integration of reports from newly acquired companies and their systems.

oApplication & Development for Centers for Medicare & Medicaid Services reporting

Monitor the migration, integration or creation of reports from newly acquired companies and their systems that support Federal Government CMS guidelines.

PMO Process also created an end-to-end annual budget building & forecasting tool.

Sr. Program Manager /CSM/ Consultant

Wells Fargo, Minneapolis MN Date Oct 13 – Dec 13

Create a PMO training program focusing on all features of Clarity PPM Portal

Create PMO policy and procedures along with PPM strategic transition plan; utilizing MS Project to organize all the workstreams and multiple projects

Programs Include:

oProgram/Portfolio Management Tool Migration

Identify current policies & procedures and training plans that would need enhancement or redesign to work with the Enterprise Clarity PPM web-portal.

Create Brown Bag session to train personnel from project support to PMO Executives how to customize Clarity PPM based upon user profiles

Automate PMO & Portfolio reports that forecasting resource needs, financials and project intake.

Sr. Program Manager / CSM/ Consultant

EcoLab, Saint Paul MN Date Jun 13 – Oct 13

Oversee program activities to achieve executive technology roadmap

Assist in recruiting and interviewing key program resources.

Deliver efforts using true Scaled Agile methodologies and appropriately assigned Agile roles. Working with Customer to create Epics, Stories and Sprints; utilizing MS Project to organize all the workstreams and multiple projects

Programs Include:

oPest Elimination Back Office and Mobile Platform

Evaluated an Enterprise Resource Planning (ERP) software program that suffered from a complete loss of resources and failed to implement several times over the past four years.

Implement a Mobile Service Delivery system, on Apple IOS platform using Scaled Agile Methodology, and integrate it with the companies’ ERP (Lawson/Infor) and SAP system to ensure field agents are prepared for schedule client services.

Evaluation resulted in the creation of strategic recommendations to C-Level executives that included restructure of current vendor & software contract or deployment of a completely independent Field Services mobile application platform and enhancement of current back office environment.

oPortfolio Management Process

Structuring a Portfolio Management Process, which identifies if the program/project should follow Scaled Agile and Waterfall Methodologies.

PMO Process also created an end to end annual budget building & forecasting tool.

Sr. PMO Manager / Consultant

Vision-Ease, Minneapolis MN Date Apr 12 – Jun 13

Develop an Enterprise Program Office containing multiple portfolios of highly complex global marketing & manufacturing initiatives; utilizing MS Project to organize all the workstreams and multiple projects

Create Portfolio Management Processes that aligned with the company’s visions of market growth.

Perform duties as Business Relationship manager across all divisions to identify successful implementation criteria.

Establish Project Management training

Create the executive technology roadmap

Assist in recruiting, hiring and providing appropriate training for staff & augmentation resources.

Sr. Manager / Consultant

Medtronic, Minneapolis MN Date Dec 12 – Mar 13

Enterprise Program Office on a portfolio of multiple programs and staff to implement highly technical & complex global e-commerce initiatives; utilizing MS Project to organize all the workstreams and multiple projects

Perform duties as Business Relationship manager across all projects to identify successful implementation criteria.

Oversee program activities to achieve executive technology roadmap

Assist in recruiting, hiring and providing appropriate training for staff & augmentation resources.

Programs Include:

oGlobal B2B & B2C e-commerce site spanning 22 sites, 18 languages and two countries Europe and Americas. Integrate their B2B and B2C systems with their SAP Supply system to ensure accurate inventory management and optimized service. Deliver efforts using true Agile methodologies and appropriately assigned agile roles

Sr. Program Mgr of Business & Infrastructure / Consultant

Blue Cross Blue Shield, Minneapolis MN Date Jun 12 – Dec 12

Enterprise Program Office on a portfolio of multiple projects and staff to implement highly technical & complex business initiatives; utilizing MS Project to organize all the workstreams and multiple projects

Perform duties as Business Relationship manager across all projects to identify successful implementation criteria.

Oversee annual program planning activities to achieve executive technology roadmap

Assist in recruiting, hiring and providing appropriate training for staff & augmentation resources.

Direct influence on annual appraisals of 20+ personnel.

Deliver efforts using Hybrid Agile methodologies and agile roles using matrixed resources

Programs Include:

oEnterprise Data & Environment Strategy: Enterprise level modernization of lower level Testing and Development environments consisting of over 365 applications, 615 ETLs and 400 Batch jobs. Establish policy and procedures for migrating baseline code between environments reducing production errors by 35%. Establish a production like Business Acceptance and Regression Testing environments with connections to external vendors and government agencies reducing the reliance on UAT testing in Disaster Recovery environment. Reverse engineer & document all legacy systems to establish aggressive knowledge transfer program with newly assigned subject matter experts.

oAccountable Care Organization: Establish a Business and Technology leadership team that manages technology, business and customer products focusing on the health care Triple Aim strategy of the future.

oManaged multiple project managers performing the migration endpoint users and call centers from Win XP to Win7.

Program VP of End User PMO/ Consultant

Ameriprise, Minneapolis MN Date Feb 11 – May 2012

Technology and Enterprise Program Office on a portfolio of 18 projects and Project Management Staff to implement highly technical & complex enterprise initiatives. Budgets range from 400k to 15 million dollars; utilizing MS Project to organize all the workstreams and multiple projects.

Perform duties as Business Relationship manager across all programs and projects to identify successful implementation criteria.

Oversee annual financial & program planning activities to achieve executive technology roadmap

Organize and conduct regular team meetings to review strategic goals & initiatives and promote team building within a matrix organization

Assist in recruiting, hiring and providing appropriate training for staff & augmentation resources.

Direct influence on annual appraisals of 20 personnel.

Projects Include:

oServiceNow/ITSM: Enterprise level roll-out of IT Service Management with a third-party vendor focusing on re-engineering key process around Knowledge Management, Service Request Management, CMDB and Change Management.

oIT Service Desk Transition: Enterprise vendor transition project of Service Desk, Executive Service Desk, IMACD and other key area supporting the business and end user computer.

oActive Directory Migration: Thirty thousand-user exchange and fifteen thousand workstations migration project in of a sister program delivering a thirty thousand-user Lotus Notes to Exchange/Outlook migration.

oWin7/Office 2010 project supporting End User Corporate technologies upgrade of seven thousand devices.

Program Director / CSM/Coach/ Consultant

Lessard Consulting Inc, Brooklyn Park MN Date Oct 08 – Feb 11

Liaison between Business and Technology managing business relationships along with teams of 30-60 members to implement highly technical & complex large program. Budgets range from 400k to 15 million dollars; utilizing MS Project to organize all the workstreams and multiple projects.

Deliver efforts using true or hybrid Agile methodologies and appropriately assigned agile roles with matrixed resources

Programs Include:

oWells Fargo: Enterprise level Financial Industry and Dept of Treasury Compliance Programs. Programs focus on the addressing President Obama Home Preservation and Dept of Treasury compliance requirements governing all Financial Institutions. Initiatives include Application Development, Corporate Legal Compliance and Business process re-engineering.

oBroadlane: Corporate Healthcare GPO Disaster Recovery and Infrastructure Transformation Programs: These programs focus on the creating and implementing Disaster Recovery Experience and Transformational Infrastructure Improvement initiatives that will provide the customer a flexible, expandable and resilient environment capable of responding to growth, survivability and continuous availability. Included in these programs are establish a Data Center & Colocation for Backup and Recovery, MPLS Network, Server Consolidation, Business Continuity, LAN & WAN Upgrade/Migration to Managed Service Provider.

oIngenix/United Health Group: Enterprise Level Healthcare Data Warehouse and Business Intelligence program: Establish an Agile and Flexible Data Warehouse to support the growth of Ingenix and United Health Group. The desired result of the program will to consolidate 11 ERP (including Lawson/Infor) & CRM systems into 5 with a SalesForce.com GUI interface and Cognos Business Intelligence Analytics.

oSmith & Nephew: Outsourcing of Healthcare Infrastructure Services and Printer Maintenance programs: Establish and negotiate contracts between Smith & Nephew Inc and Hewlett Packard on an inter-continental account. Restructure program bring expenditures with quarterly targets and improve strategic deliverables to tie close to CIO & Direct Reports bottom line.

Program/Project Management

Allianz Life, Golden Valley MN Date Oct 06 – Oct 2009

Manage cross-functional Business and Technology teams, ranging from 6 to 30 members, and managing activities associated with highly complex large and/or outsourcing & off-shoring initiatives. Budgets range from 250k to 35 million dollars. utilizing MS Project to organize all the workstreams and multiple projects.

Perform duties as Business Relationship manager across all programs and projects to identify successful implementation criteria

Initiatives Include:

oRFP/RFQ proposal creation for a new Policy Administration System. Managing a team of 15+ Business & Technology SME’s to create, score and administer the selection process from 8 vendors to two vendors for a systems pilot and eventually a system selection.

oFacility closure & business transfer: Lead manager for conceptual design and initial implementation for business and technology transfer during closure and transfer of technology both offshore and within the continental United States. This effort included 2+ Terabytes of data and 1M+ documents transferred across WAN from East Coast to Mid-West region.

oCore Infrastructure Consolidation: Managed a large infrastructure initiative to virtualize the organization’s server and storage farm to VMware and create new methodology for selecting future-state physical or virtual server needs. This project also included a migration to a new operating system from XP service pack 1 to service pack 2, upgrade to the current password reset process and single sign-on using a third-party software and packaging of 300 applications preparing them for SMS software management & deployment.

oManaged a very large Citrix system upgrade of twin 32bit & 64bit environments to handle an 80% increase in volume of internationally separated users and migration involving over 400 custom & standard business applications. This included the managing of four 3rd party vendors to ensure cooperation and completion of significant milestones.

oManaged a very large conversion of enterprise payroll systems of three independent companies into one shared application with 3rd party vendor servicing over 4000 employees across the continental United States.

oManaged a large regulatory infrastructure project in compliance with HIPAA privacy guidelines to encrypt and protected mobile storage and laptop devices, to provide a strong authentication for the participants. Project included managing a third-party vendor, an infrastructure upgrade, software development and various deployment teams.

oManaged Call Center Re-engineering projects to reduce hold times, improve customer/client data and improve customer’s satisfaction; the result showed a 30% improvement over projected bringing the daily accuracy rating to 75%.

oOutsourcing & Off-shoring of Business Processing, Application Development and Application Maintenance: Overall project manager for business and technology for new cost saving initiatives which included a RFP/RFQ from 10 vendors to two vendors. Driving on-boarding of 60 local and 150 offshore resources, coordination with facilities, security and infrastructure and operations to support process changes. Advisor for training, vendor management and PMO management. Responsibility for all budgets along with forecasting. Managed Executive Steering Committee & negotiations teams during all phases of contract preparation and execution.

Dep Program Manager/Director of Technology

Dept. of Defense, Kabul Afghanistan Date Mar 05 – Oct 06

Strategic Program Management forecasting of budget alignment, asset acquisition, infrastructure planning, archives and records information on both a Secret and Unclassified VPN Systems. Perform intensive Relationship management in a multi-cultural / multi-national environment. Along with performing duties of Director of Technology and managed 5 team members while supporting 500+ users and variety of applications & systems. Supervised a team of consultants to establish long-term company presence within a dynamically changing environment. Initialize policy, procedures and lodging for follow on personnel. Program/Project budgets range from 500k to 3.8 billion dollars; utilizing MS Project to organize all the workstreams and multiple projects.

Projects Include:

oEngineered, coded & deployed the first Logistical Website for Afghanistan Army for use with nation building efforts, interactions with Cognos Data Mining & Business Intelligence tools.

oOverall manager for the installation of first WAN / Fiber Optic network for the Afghan Air Force Academy connecting 4 geographically separated facilities and 200 users.

oEngagement Manager for the re-engineering of electrical systems to provide consistent and clean power to Afghan Police Station and Afghan Air Force Academy.

oGuided the re-engineering of a new WAN for National Military Academy of Afghanistan, connecting five geographically separated buildings, supporting 500+ users.

oProvided counsel to US Army to assist in creating accurate Request for Proposals to establish fair competition amongst Afghan Technology companies.

Executive Officer

MN ARMY NATIONAL GUARD, SIGNAL CORPS Date Apr 01 – Jan 06

Manage and lead a department of 154 personnel in multiple geographical environments. Responsible for managing assets valued over 3 million.

Managed Department of the Army and designated Department of Defense Communication and Infrastructure assets, which include all aspects of automation and communications-electronics related to the planning, design, engineering, operations, logistical support and evaluation of systems and networks.

Directed and managed the installation, operation, networking and maintenance of equipment. Advises executive, directors, and staff on command and control signal requirements, capabilities, and operations to include computers.

Developed requirements for the design and implementation of data communications systems and networks. Establishes, prepares, coordinates and directs programs, projects and activities engaged in unit level supply, maintenance, and life-cycle management of technology materiel.

Directed and controlled units and activities involved with the application of electrical and HVAC, electronics, and systems engineering and management principles, in the design, test acceptance, installation, operation, and maintenance of information systems, equipment, networks, and facilities.

Project Manager / Software Engineer

United Defense- Minneapolis MN Date Apr 01 – Feb 05

Prepared and managed multiple highly complex dynamic Web Development project deliverables that satisfy customer business expectations. Perform duties as Business Relationship manager across all projects to identify successful implementation criteria Project budgets range from 25k to 500 thousand dollars.

Deliver efforts using true or hybrid Agile methodologies and appropriately assigned agile roles or matrixed resources

Project Include:

CMM & CMMI Program Management BI websites to migrate/mentor/envelop management practices from CMM Level 2 to CMM Level 5 & CMMi Level 3

Implement Security Website for secured networks and large data repository with over 2 terabytes of data & BI reporting.

Implement one of a kind website to interface with Michael Fagan Software Defect Discovery process and enhance reporting of software defects for Program Management, Dept of Defense Directors and US Congressional members.

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