Manager Customer Service

Curriculum vitae of Nelisiwe Zondi

** ******* *******

Newlands East Mobile: 083*******

Durban Email: adg8e8@r.postjobfree.com

4037

Profile

I would like to work in an organisation where I can use my knowledge and skills actively and productively Skills gained Account Reconciliations skills, possessing strong numeric and attention to detail, Advances excel skill, computer literate, SageVip Premier Pastel and Prof1t System. My goals is to continue to learn and grow my skills and abilities, whilst utilizing my experience, knowledge and skills to benefit any organisation I work for.

Personal Information

Surname: Zondi

First Name: Nelisiwe

Title: Ms

Date of birth: 1989-07-30

Drivers Licence: Code 08

Education and Qualifications

2016-2017 CIMA-CIMA BA

2010-2012 Durban University of Technology -National diploma in Financial Information Systems

Majors: Financial Accounting; Internal Auditing; Information technology (IS)

2003-2007 Hillview Secondary School

Matric Subjects: English (HG), IsiZulu (HG), Accounting (HG),

Mathematics (SG), Economics (HG), B. Economics (HG)

2014- 2015 Milpark Business School (BANKSETA): Certificate in Management development learnership (ABSA BANK MUSGRAVE)

Learning all the banking processes within the branch, customer service, verifying banking policies and procedure, updating of FICA, assisting the branch administrator in checking that procedure was adhered to when accounts are opened as well as other bank processes, assisting with external applications of accounts daily reporting to sales concluded by sales consultants and new leads generated.

Career History

Jan 2019-Date

Account/Payroll Clerk Sharp Business Service, Essenwood

Loading of new employees, Capturing of check sheets and timesheets, Payroll processing for both sharks and Lk security, prepare statutory reports for payment UI19 for employees, Salary schedules, Final pays for dismissed employees, Employee confirmations Loading and deactivating employees on Psira website, Ethethwini Municipality Schedules and Invoicing Adding new post or orders on prof1t system

June 2018-Dec 2018

Payroll Administrator Sharp Business Service, Essenwood

Weekly and Bi weekly pay runs -Collecting and accurate capturing of all input hours, allowances, deductions and all other payroll input. Loading of new employees on VIP Payroll Termination of employees on VIP Payroll and processing of final salary. Updating of all relevant HR and Payroll employee information on system, all other General Payroll administration duties

Nov 2017- May 2018

Account Clerk Sharp Business Service, Essenwood

Handle all company group creditors approve quotations for operations,issue the PO to suppliers, verify invoice against the order book and capture invoices and statements for payment and send to procurement to approve, file with supporting documents and submit to Financial Manager. I also do invoicing for Sharks Protection Service, allocate payment send statement to customers and handle all query relating debtors and Creditors.

FEB 2016-Oct2017

Debtors Clerk Sharp Labour, Glenwood

Engaging with clients, follow up on all Debtors enquires received, resolving queries, Capturing of customer’s invoices, credit notes and journals. Processing of Quotation and verify the PO, daily posting and clearing of bank accounts, Prepare Debtors Age Analysis for management, Reconciliation of Accounts, Produce Statement for all customers, maintaining debtor’s files and supporting documents, ensure debtors collection are in line with the agreed terms as per customer’s contract, checking accuracy of invoices, posting and allocating receipts, investigate non-payment.

April 2015-2016

Graduate Trainee-Finance Bidvest Walton’s, Riverhorse

The internship included various finance Sub department 3-4months Creditors duties where processed payments proposal, captured invoices, reconciliation of supplier accounts, batching of invoices, solving supplier queries. Debtors, dealt with customer queries, receipted payments and payment reports, reprints of invoices, send monthly statement to customers. Then in bookkeeping my responsibilities fixed assets reconciliations, accruals. Customer rebates, Petty cash Journals, unallocated cash and receipts recon, debtor’s journals and banking. Assisting the divisional financial manager with write off stock from various branches reconciled monthly.

Reference

LK Security solutions: Ms Zamo Gumede (HR Admin) (031-***-****

Sharp Business Services: Mr Nkanyiso Zondi (HR Manager) (031-****-***

Bidvest Walton’s: Ms Bulelwa Mbhele (Training Development) (031-****-***

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