Nataliia Shepel

Email: adg8di@r.postjobfree.com

Phone: 480-***-****

Experience

Allstate Insurance Company

Unrepresented Bodily Injury Adjuster, March 2019 - Present

• End to End Investigations: Investigate single and multi-vehicle auto accidents using innovative tools and technology to capture recorded statements, photos and/or the review of police reports to resolve losses

• Customer Service: Communicate compassionately with customers and help them through their claim process in a fast, fair and easy manner

• Medical Evaluations: Contact medical providers as needed to discuss client treatment status/referrals and medical lien information

• Rapport Building: Maintain a strong focus on client medical treatment and ensure clients are compliant with plan prescribed by treating doctors

• Accountability: Responsible for handling complex bodily injury claims and high-volume work

Finder.com.au

Assistant Publisher, October 2017 - February 2019

• Content Creation and management: Worked with the writing team to drive the content editorial tone, provide and ensure correct and detailed product information, wrote my own content, updated and amended existing content, drove new ideas while overseeing editorial quality

• Media Creation: Incorporated and helped create rich media into the website including video, images, diagrams and graphics

• Updated Product-related content: Updating existing product pages and writing and editing product descriptions to reflect changes to the product

• Customer Service: Edited and reviewed company’s responses to user questions and dealt with users via our instant chat web service

Hampson English

ESL Teacher, Chengdu, China June 2014 - August 2016

• Developed curriculum, including lectures, reading materials, and tests; improved students' classroom performance with one-on-one tutoring

• Implemented Socratic method of teaching

Education

Kiev National Linguistic University (2010 - 2014) Bachelor’s degree, interpreter-translator (Chinese/English languages)

Certification

Certified All-Lines Adjuster – obtained FL adjuster’s license

Allstate Leading with Analytics - Northwestern University’s Kellogg School of Management

Skills

Multilingual: Russian, Ukrainian, English – fluent, Chinese - proficient Extensive knowledge of SEO and marketing techniques. Skilled in the areas of WordPress, HTML, data management.