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Customer Service Sales

Location:
Mississauga, ON, Canada
Posted:
October 22, 2020

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Resume:

Experinced Merchandising Admin

As a collaborative and driven Merchandising Admin, I deliver remarkable results and proactively work towards continuous improvement with responsive communication skills. My demonstrated ability to overcome challenges and deliver results during challenging times is accredited to my advanced skillset gained while in the grocery buisness. ROJEAN TASBIHDOUST

PRODUCE REPLENISHER

Metro Distribution Aug-Sep 2018 and 2019

Completing daily reports for the Porduce team such as best before date reports, anomalies, MAP Reports, Pieces Shipping and Shipping News. All reports necessary for the overall functioning of the team

Inputed time stamps, specifically the entry and the loading of trucks within the truck lot weekly Create truck transfers daily which needed to be released at two time sensitive intervals Created Sales Plans daily for Quebec and Super C employees HUMAN RESOURCES ADMINISTRATOR

Metro Head Office May-July 2018

Worked with my managers daily to come to decisions regarding issues within the store level regarding issues of sexism, racism, sexual assault, theft and their disciplinary measures Consulted Metro's store level salary handbook and provided salary recommendations to employees based on seniority

Wrote letters of offer, letters to respondents as well as letters to complainants Covered termination/retirement dismissal forms and transfers to stores Created postings for new department heads and full time hires Sent out medical, maternity and expired LOA forms to employees and managers Created spreadsheets on Excel for performance improvement plans regarding Metro store managers Worked on tracked hours as well as auditing

Contact Professional History

Mobile: 647-***-****

Email: adg8cj@r.postjobfree.com

Professional Profile

Self-motivated, hands on individual

Capable of acquiring and applying new skills

in a quick and accurate manner

Innovative and punctual

Capable of working independently or as a

part of a team

Experienced with Word, Excel, SAP,

TradeNet and Parklane programs

HEALTH AND SAFETY INTERN

Metro Head Office May-Aug 2017

Investigated reported incidents by speaking to and consoling injured workers over the phone Transcribed details pertaining to their work place injuries into the Metro system Contacted the Workplace Safety & Insurance Board weekly to gain updates on claimes Discussed details of modified work as well as return to work programs for injured workers Directed and trained Metro store management with the system used as well as the sequence of reporting work related incidents

DELI CLERK

Metro Grocery Sep-Jan 2017

Served customers from the deli meat and cheese counter, the salad bar, the hot food counter as well as preparing meals for the Fresh2Go counter and preparing salads for the salad bar Fast paced customer service environment

Education

HONOURS SOCIAL SCIENCES

McMaster University, Hamilton

Undergraduate in Honours Social Sciences,

majoring in Social Psychology with a minor in

Sociology

Recipient of the McMaster Honours Entrance

Award

Volunteer Experience

WILLOW'S PLACE DROP IN

CENTRE

Sep 2019 - Jan 2020

Facilitated weekly art sessions for

approximately 10 women who have or had

previously experienced various social and/or

personal circumstances

Provided informal support for women by

creating an open environment for discussion

Assisted in the set up and take down of lunch

services

MERCHANDISING ADMIN

Metro Head Office May 2020-Present

Provided administrative support to the Category Management team on assignments such as data entry, store services, advertising promotions, creating weekly ads and coupons Created and maintained the in-store and online flyer for Metro's Health and Wellness and Baby departments

Ensured all financial and advertising templates are maintained and up to date, this includes proofing and providing feedback to Category Managers prior to templates being signed off Collaborated on the production of weekly PPE sales reports in response to the Coronavirus outbreak, the report included weekly sales of masks, gloves and hand sanitizers as well as future predictions resulting in $2.5M in sales within a six month period Created and sent ad hawk reports as requested detailing POS data, profitability and market penetration on key items



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