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Clinical Research Customer Service

Location:
New York City, NY
Salary:
65,000
Posted:
October 22, 2020

Contact this candidate

Resume:

NICHOLAS ROSEN

Phone: 224-***-**** » Email: adg8by@r.postjobfree.com » Address: New York, NY 10031

PROFESSIONAL PROFILE

Self-driven, results-oriented health and wellness professional with 7 years’ experience in data management, clinical research and client support across various institutions—ranging from medical research centers to corporations. Develops cross-departmental processes and teams to drive efficiency and boost morale through dedication, care and reliability.

AREAS OF EXPERTISE

» Project Development

» Data Management

» Medical Research

» Health & Wellness

» Analytics & Insights-Driven

» Client Relations & Support

TECHNICAL PROFICIENCIES

» Data Management: CIS, Format Net, CRDBi, CTMS, E-Consenting, Protocol Web, Protocol Shared Spreadsheets, Microsoft Excel

» Corporate Messaging: Outlook, Webex, Skype, Zoom, Slack

» Design Software: Adobe Acrobat, Redcap

» Client Management: Cadence, Mindbody

PROFESSIONAL EXPERIENCE

Memorial Sloan Kettering Sep. 2019 – July 2020

Clinical Research Specialist (Adult Bone Marrow Transplant) » New York, NY

» Served as main liaison between all staff on the Adult Bone Marrow Transplant unit and medical professionals— increasing efficiency across all studies.

» Assisted oncologists in patient consenting, sample collection, and protocol adherence for therapeutic and non- therapeutic studies.

» Led a team of clinical research coordinators to deliver the highest quality of care with minimal disruptions during the height of COVID-19 by improving the management and collection of data for all active studies.

» Conceptualized workflows to improve consenting and sample collection for various protocols within the unit. Sep. 2018 – Sep. 2019

Clinical Research Coordinator (Adult Bone Marrow Transplant) » New York, NY

» Contributed to the quarterly 90% compliance goal in updating the Center for International Blood and Marrow Transplant’s database with pending patient health assessment records and EMR information.

» Managed the collection of data for several clinical trial research protocols, including patient charts and existing data points, to deliver up-to-date medical information.

» Analyzed and presented data reports to principal investigators and physicians across various research protocols.

» Worked directly with patients to secure consent for the Center for International Blood and Marrow Transplant Research.

Renaissance Fine Wines and Spirits June 2018 – Feb. 2019 Wine Sales Consultant » New York, NY

» Advised customers on wine and spirits purchases to best fit their needs, expectations and budget.

» Delivered consistent customer satisfaction by using consultative sales techniques across phone orders, store sales and home deliveries.

» Responsible for store openings, closures and management during peak sales days. Sony Pictures Athletic Club May 2013 – Aug. 2017

Personal Trainer & Group Fitness Instructor » Los Angeles, CA

» Planned, designed and developed personalized exercise and nutrition programs to meet various client goals.

» Served as a main instructor for group fitness and bootcamp classes—ensured satisfaction by running friendly and enthusiastic sessions.

» Managed new client sales processes, onboarding, scheduling and customer service issues to reduce churn. NICHOLAS ROSEN, PAGE 2

EXPERIENCE, continued

University of Southern California’s Lyon Center Aug. 2014 – Aug. 2016 Personal Trainer » Los Angeles, CA

» Created personalized training programs and administered fitness and movement assessments to monitor client improvement.

» Coached USC students and employees on creating wellness plans around their academic demands. University of Iowa – Campus Recreation & Wellness Center Aug. 2012 – May 2013 Personal Trainer » Los Angeles, CA

» Worked with University of Iowa students and employees to achieve their fitness and nutrition goals.

» Educated and coached students and employees on proper equipment usage and injury prevention. MEDICAL RESEARCH INTERNSHIPS

City of Hope Comprehensive Cancer Center June 2017 – Aug. 2017 Research Intern (Department of Dr. Saro Armenian, Director – Division of Outcomes Research, Department of Population Sciences) » Duarte, California

» Managed and analyzed data collection from CT scans of bone marrow transplant recipients pre- and post-surgery.

» Shadowed Dr. Armenian during his patient rounds to gain a comprehensive understanding of patient care.

» Shadowed Department of Population Science researcher during cardiac threshold tests of bone marrow transplant patients.

EDUCATION & CERTIFICATIONS

Bachelor of Arts in anthropology

University of Southern California, Los Angeles, California Certified Personal Trainer

American Council of Exercise

Certified Instructor

Functional Movement Systems



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