Joseph A. Sosa III **** Santa Anita St. Oceanside, CA 92058 adg8bl@r.postjobfree.com 760-***-****

PROFILE

More than 20 years of Information Technology Management experience supporting unique, diverse, creative, environments with a focus on Higher Education. Expertise in supporting systems and managing projects within Information Technology, Telecommunications, Facilities, Cloud Systems & Customer Service.

CORE STRENGTH SYSTEMS & SOFTWARE

• Strategic Planning and Operations

• Technical Support & Assistance

• Networking support

• Configure & Troubleshoot: Hardware, Systems and Software

• Project Coordination and Management

• Facilities and Infrastructure

• SalesForce, Microsoft Dynamics, Banner, CampusVue, Azure AD, Microsoft O365, Canvas, BlackBoard, Microsoft Teams, PowerFaids, Avaya,. Pelco Entry, Kantech

• Adobe CC Admin, Auto Desk Admin, Faculty & Student Portals, Google Classrooms, Deep Freeze, Word Press, Logic

• Rhino, VRay, Lumion, Revit, 3 Ds Max, Adobe CC Suite, Maya, BlueBeam, Zoom, Unity, FinalCut, Steinberg Cubase/Nuendo WORK EXPERIENCE

IT MANAGER NewSchool of Architecture + Design, San Diego CA 2007 - Present

• User Support: Supporting 500 + Students and 130 Faculty & Staff. Responsible for SLA Management, working with L1, L2, & L3 support teams, and developed metric-driven solutions. Provide hands-on leadership in the day-to-day assessment, installation, monitoring, and maintenance of end-user computing hardware and software, mobile devices, laptops, Wacom tablets, and wireless infrastructure.

• System Support: Manage, support, and assisted with implementations for all core systems of the institution SalesForce: Jr. SalesForce Admin support: prioritized and escalated development requests, bugs, and errors to Sr. Admin if necessary Managed two Sr. Admins based in South America and work closely with Marketing maintaining website and lead generation. Microsoft Office 365: experienced in tenant administration (Exchange, Teams, Share Point, Intune/Endpoint Manager, and Azure Active Directory License Server Admin: AutoDesk Portal, Adobe CC, Portal, Chaos Vray, Unity, Rhino, & Lumion Eullcain Banner: Faculty, staff, and student support

• Lab Management: Mac & PC Environments: High-End BOXX Workstations, Gaming, Fabrication, Virtual Reality: imaging, rendering, licensing, networking, etc. Lab Design: customized and designed lab environments conducive to learning Fabrication Labs: Laser Cutters, 3D-printers, CNC Routers, Rhino Cam, Visual Mills

• Print Center Operations: Ricoh, Konica & HP: Multi-Functional Copiers, plotting, scanning, large formats, print tracking & binding

• Audio Visual Support: lectures, conferencing, podcast, live streaming, Microsoft Team s, Zoom, Slack, Blue Jean Hardware: PA’s, Mics, Mixers, projectors, cameras, cabling, etc.

• Facilities Campus Security: DVR & NVR: Pelco Entry Pass security camera support & Access Control Kantech door entry system

• Network Infrastructure: Lead large IT infrastructure projects for renovations and acquisitions of new space/buildings. Buildouts included: New Circuits, Labs, networks, telecommunications, Wi-fi, MPOE, & IDF’s. Established scalability for future growth.

• Annual Budgets / Reports: Responsible for technology financial budgets and annual performance reports for IT staff. IT MANAGER Fashion Institute of Technology New York, NY 6/2003 - 8/2006

• User Support: (Faculty, Students, and Staff) Ensured IT reported issues were resolved and addressed promptly and with high quality.

• Responsible for keeping Graduate Studies current with new technologies used in Higher Education

• Assisted faculty in the preparation, organization, distribution, and collections of course materials media and other equipment for Graduate Studies classrooms and laboratories.

• Managed IT Budget and purchasing for the department.

• Maintained and supported PC / Mac lab for Graduate Study students.

• Audio Visual: Supervised all Audio-Visual needs and scheduling for classrooms.

• Restoration Lab: Maintained inventory of supplies and equipment for the lab. Responsible for safely storing & disposing of chemicals as needed. WORK EXPERIENCE

IT Consultant Roche Diagnostics, Roswell, GA 02/2002 – 05/2003

• Upgraded proprietary Blood Gas/Glucose Level Data Management Software running on Win95/98/NT/2000: 16 Bit applications Data Care

• FDA Recall Z-0960-2/Z Product update: regulatory compliance. Activity tracked with Clarify Software

• PC Anywhere/RAS used to control customer remote hosts and make changes

• SQL Anywhere was utilized updating customer database on remote servers and clients

• Dell Service Tech. repair for Inspirons, Latitudes: Opti-plex, Precision, and Dimension desktops

• Heavy Break fix for LCD Screens, motherboards, hard drives, video cards and memory, etc. IT Support / Jr. Network Admin Channell Communications New York, NY 08/2000 – 01/2002

• Responsible for all helpdesk calls and logging of tracking system

• Maintenance Assistant; IT, Telecommunications equipment, and services

• Maintenance Assistant; Network Administrator 12 NT 4.0 Servers, IIS, SQL, Exchange 5.5, PDC/Print/file

• Servers: Setup security policies, maintain shares, applied patches, and fixes

• Maintained ARCserveIT 6.6x tape nightly backup rotation

• Trained employees on basic-to-intermediate OS functions (Mac/PC) and Outlook.

• Responsible for Active Directory / Exchange user accounts and security PC/MAC Support Technician Grey Advertising, New York, NY 08/1999 – 08/2000

• Supported an environment, which consists of over 5,000 PC and Macintosh desktops, iMacs, G3 ’s, G4’s, Gateway, Dell’s, and laptops

• Hardware / Software support for all site users – Ghosting images and installation

• Heavy printer repair: HP, Lexmark, plotters

• Windows Administration setting up Exchange and Domain login IT Support Technician San Onofre Nuclear Generating Station San Onofre, CA 05/1997 – 07/1999

• Position required a Level 3 Clearance from the Nuclear Regulatory Commission (NRC)

• Helped support an environment which consists of over 4,000 PC desktops and laptops

• Support for workstations LAN / WAN connectivity and all Telecommunication media (patch panels, switches, and cabling), etc.

• Responsible for OS installations and software configurations on multiple platforms (Dell, Compaq, IBM clones, and laptops) Ghosted images over the network

• Heavy hardware repair, installations, and troubleshooting (hard drives, scanners, motherboards, memory, modems, palm pilots, Iomega drives, SCSI cards, printers: HP, Lexmark, Canon, Plotters, and QMS, etc..

References Education / Certification

Marcy Madix 619-***-**** Human Resources, NSAD

Tiffany Rodriguez 619-***-**** Dir. of Inst. Effectiveness & Accreditation, NSAD

Ashley Wagner 619-***-**** Director of Student Services, NSAD Allen Mutchler 619-***-**** Director of Registrar, NSAD Prisca Bermudez 619-***-**** Director of Advising, NSAD Antonio Cano 646-***-**** Project Manager / BI

Umilta Allsop 212-***-**** Graduate Studies Manager FIT Stanford Brooks 646-***-**** IT Manager / Network Administrator, FIT Sal Rando 917-***-**** Network Admin., FIT

• SalesForce Administrator Courses

• 8x8 Administrator courses

• Microsoft Dynamics Administrator Courses

• Microsoft O365 Administrator Courses

• A+ Certified HW/SW Service Technician

• Dell Opti-plex System Certification

• NCTC San Marcos CA: FOA Certification for Fiber Optic & Data

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