Susan R Molonket-Lanning

**** ******** ** *** ***, Temple TX, 76513 254-***-**** adg8bf@r.postjobfree.com Extremely dedicated and highly motivated team player seeking a position in a high-tech environment, where my educational and work experience in computer science, customer service, organizational abilities, business intelligence and database administration will be utilized. SKILLS AND ABILITIES

• Skills in effective verbal and written communications with other computer professionals

• Data Migration and Analysis

• Computer software and application knowledge

• Knowledge of Software Development life cycle methodologies

• Ability to analyze and solve problems

• A graduate from an accredited four-year university with major coursework information systems

• Ability to obtain a certification within 6 months and maintain approved baseline certification.

• Process Improvements in creating and implementing processes to improve operational efficiencies

• Customer Service experience

• Attention to details

COMPUTER SKILLS

• Expert in Salesforce,

• Data Migration and Analysis

• Expert in Excel, V-Lookups, and creating charts using pivot tables

• Excellent teamwork and interpersonal communication skills

• Strong data analysis and orientation

• Knowledge of Windows, Excel, and Word

• Maintain data integrity of operational databases

• Proficient in MS Project, MS Visio, and MS PowerPoint

• Customer Support

3

EDUCATION

MASTER’S DEGREE Information Systems SEPTEMBER 2020 Graduate Cyber security Certificate

University of Phoenix

Phoenix, Arizona

BACHELOR’S DEGREE Information Systems MAY 2019

Texas A&M Central Texas

Killeen, Texas

ASSOCIATE DEGREE Computer Science MAY 2014

Temple college

Computer Science

Temple, TX 76508

EXPERIENCES

DATA ANALYST JUNE 2004 – JUNE 2011

Scott & White Hospital

2401 S. 31

st

Street

Temple, TX 76508

o Collect Interpret and Analyze medical staff data o Train team members during data migration processes o Defining new data-collection and analysis processes o Design and analyze customized reports via Data Repositories o Assist in design and construction of analysis templates/filters/text query languages o Construction and design of accurate analysis utilizing template, filters, and text query language o Notifies management of current progress by creating and managing status reports and databases STUDENT SEPTEMBER 2019 – SEPTEMBER 2020

University of Phoenix

CAMPUS OPERATION COORDINATOR DECEMBER 2016 – MAY 2020 University of Phoenix

902 W. Central Texas Expy

Killeen, TX 76541

o Identify and resolve student inquiries and concerns o Assist New-Student admission process

o Prepare and deliver activity and audit reports

o Provide distance learning information programs

o Track End-to-End prospective student registration processes o Monitor students with identified needs and requirements o Maintain student case reports and developmental histories 3

SERVER FEBRUARY 2014 – JULY 2016

Mazzone Hospitality

743 Pierce Road,

Clifton Park, NY 12020

• Provide excellent customer services.

• Greet customers and present menus.

• Make suggestions based on their preferences.

• Take and serve food/drinks orders.

• Up-sell when appropriate.

DETERMINATION CLERK NOVEMBER 2015 – JUNE 2016

Health Research Incorporated

150 Broadway, Menands NY 12204

• Specific duties include hotline support and review of applications in accordance with established criteria and procedures

• Seeking additional information from clients over the telephone or in writing

• health insurance/benefits verification; preliminary assessment of applicant eligibility for program services

• Collecting and compiling data; and responding to information MEDICAID RENEWAL ASSISTANT APRIL 2014 – NOVEMBER 2015 Maximus Inc.

11 Corporate Woods Blvd

Albany, NY 12211

o Resolve customer complain

o Synchronize client data and compile customer-satisfaction reports o Managed Record-keeping and tracking, Fee-processing software, and Imagining/Enterprise Document Repository

SELF EMPLOYED JUNE 2011 – JANUARY 2014

2013 Canyon Creek Dr. Apt 255,

Temple, TX 76502

• House cleaning

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