CURRICULAM-VITAE

LAWRENCE DCOSTA

*/***, ****** ****, ***** Nagar,

Delhi-110092,

+91-901*******/ adg89a@r.postjobfree.com

Capability to set high professional targets and achieve them independently giving due regards to teamwork and motivation of colleagues. I eagerly look forward for a challenging opportunity to fulfill my ambitions as a successful employee.

WORK HISTORY : INSIDE SALES EXECUTIVE

AVA Systems Signals, Mobile Network Signals Booster Company,

4th Floor, Tower B, A-1 Windsor IT Park, Sector 125, Noida, 201313

Duration: 25th August 2018 to Till Date

Ava Systems commenced in the year 2012 to abolish the issue of failing network signals and weak cellular data connectivity. These issues have been a consistent hindrance to communication and have negatively impacted the business flow. Equipped with a wide range of signal boosters and accessories manufactured using finest technology, we amplify signal to its maximum strength so that you enjoy uninterrupted connectivity all through.

Roles and Responsibility:

Effectively managed a high volume of inbound and outbound customer calls.

Set appointments for customers via live chat using chat to tawk.

Effectively providing technical knowledge of the network boosters its working area of the problem solving after installation of boosters for both voice and data.

Proper closure of the leads generated with installation of the Boosters and collection of payments.

Maintained strong professional relationship between the customer and organization, leading to long term customer relations and increased sales in all divisions.

Maintain proper data sheet of the customers for providing after sales services.

Previous Work Experience : INSIDE SALES EXECUTIVE

YAANTRA Gadgetwood eServices Pvt Ltd(Refurbished Mobile Phone)

Kirti Nagar, New Delhi Duration: 25th Mar 2017 to 24th August 2018

Yaantra is dealing in multiple sub-segments of refurbishing market. Core function areas are categorized under three sections that are: Refurbished, Unboxed and Pre-owned. Every section has a committed inventory that caters to diverse needs of our wide clientele, from varied demographic, geographic and linguistic identities. Company entertains its clientele with incredible deals throughout the year, so next time if you mess up with your Smartphone.

Roles and Responsibility:

Making outbound (cold/warm) calls to find qualified leads in domestic (Indian) Market.

Follow up on company's marketing inquiries, engage in conversations with retailers and make them interested in selling the companies refurbished mobile phones.

Update prospect database/ Sales force with call activities and generate alternate contacts too.

Cultivate the prospective retailers till they become qualified vendors.

Generate qualified leads within target accounts as determined by sales.

Participate in Companies initiatives on Generating Leads. (eg: running Campaigns)

Previous Work Experience : SALES & MERCHIANDISING

Advanced TARWEEZ for Business Services Ltd.

Dammam, Saudi Arabia Duration: 15th Oct 2012 to 21st Dec 2015

Roles and Responsibility:

Supporting the store team and manager to increase revenue streams and profit targets.

Providing a friendly and helpful service to the customers.

Maintaining high standards of presentation and cleanliness across the store.

Demonstrating good product knowledge to customers on key promotions and offers.

Approaching customers that may require assistance if you are on the shop floor.

Taking cash from customers and processing their credit card payments.

Resolving disputes and customer complaints.

Highlighting special offers and promotions to customers.

Providing product advice, knowledge and guidance to customers.

Previous Work Experience: TELE SALES EXECUTIVE

Megus Customer Dialogue, Home Shop-18, 7th Floor, FC-24, Sec-16A, Film City, Noida

Duration: 28th Oct 2008 to 18th Dec 2010

Roles and Responsibility:

Communicating with the existing customers to increase or maintain levels of the business activity.

Accomplishing the agreed levels of calling activity to raise revenue or volume streams.

Adhering to the company external or internal customer care and equal opportunity procedures and policies.

Developing targeted telesales campaigns, which increase sales to company from education and corporate customers.

Ensuring the correct maintenance of follow-up procedures to the potential clients

Maintaining detailed records and accounts of all telesales promotions.

Reporting to the team leaders immediately on any customer disputes or problems or other major matters.

Updating Customer Relationship Management database of an organization with new information.

Previous Work Experience: JUNIOR EXECUTIVE

Moser Baer India Ltd, Udyog Vihar, Greater Noida Duration: 9th June 2005 to 26th Oct 2008

Roles and Responsibility:

To look after the customer complaints and solve quarries of the respective customers regarding compatibility, recording & Playback.

Report generation for (New-Drives and Firmware up gradation) to the technical head and different Drive makers. Generating testing data in Excel & analyzing data using statistical tools.

To plan & facilitate, testing of wide variety of optical disc.

Working on different software’s used in optical media industries.

Prepare quarterly two Bench Marking reports to compare our media with different market media.

Man Power & time management, report finalizing, analytical skill are the additional functional areas.

Technical Qualification:

Passed Two-Year Certificate Course in ‘Electronics Mech.’ from St. John’s Industrial Training Institute recognized with (N.C.V.T.) Delhi. With (78% of marks).

Six months Certificate Course in MS Office.

Academic Qualification:

Passed Higher Secondary from C.B.S.E. in 1998.

Passed Intermediate from C.B.S.E. in 2000.

Passed to B.A (P) Course from Agra University in 2003.

Personal Details:

Date of Birth : 01st Sep 1982

Father’s Name : Mr Peter Dcosta

Marital Status : Married

Language Known : Hindi, Bengali & English

Passport No. : K7273867

Date :

Place : Delhi (Lawrence DCosta)

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