Customer Service Sales
Resume:
Mary Grace De Guia, Casia
Contact Number: (+***) 050*******
Email Address: adg82s@r.postjobfree.com
Address: Murraqabat, DeiraDubai - UAE
SALES / ADMIN / RECEPTIONIST
OBJECTIVE:
Willing to work in a dynamic, challenging and growth oriented company that allows me to utilize my knowledge and experience to contribute for the growth of the organization.
PROFILE:
Experienced in customer service field more than 10 years’. Demonstrate exceptional communication and robust communication and robust relationship building skills and encourages team collaboration in order to achieve excellent levels of customer satisfaction. Customer-focused and experienced in retail, with the proven ability to work towards and consistently exceeds targets. Committed to the delivery of high service standards, with strong customer care skills and the resourcefulness to deliver consistent sales results.
CORE SKILLS:
*Customer Service *Luxury Retail Brands *Product Ambassador
*Retail Assistant *Costumer Engagement *Team Collaboration
WORK EXPERIENCE:
Lenovo Company / Open Communications Company (Philippines)
Sales Associate - June 2010 to July 2012
Job Description:
Ensure each customer receives outstanding service by mystery shop standards.
Maintain awareness of all promotions and advertisements.
Execute the daily operational, day-to-day goals and priorities assigned by store management.
Assist in the training and development of peers.
Uphold merchandising and store cleanliness standards.
Participate in the processing of new shipments and help the team to keep the receiving and back stock area clean and organized.
Responsive of safety issues.
Aid customers in locating merchandising in store, as well as, processing special orders.
Answer customers’ questions and provide information on procedures and policies.
Executive Optical (Philippines)
Sales Coordinator - October 2012 to March 2013
Job Description:
Optical Sales
Attending Customer
Greet customers entering establishments.
Responsible for maintaining guest service, generating sales, merchandising, cash register operations and loss prevention in adherence to all company policy/store standards.
Receive payment by cash, credit cards or debit cards.
Count money in cash drawers at the beginning of shifts to ensure that amounts are correct and that there is adequate change.
Resolve customer complaints.
FLC Marketing (Dubai, UAE)
Nestle Brand Ambassador - August 2014 to March 2020
Job Description:
Demonstrate and provide information on promoted products/services.
Create a positive image and lead consumers.
Use lectures, films, charts, and/or slide shows.
Distribute product samples, brochures, flyers etc. to source new sales opportunities.
Identify interest and understand customer needs and requirements.
Set up booths or promotional stands and stock products.
Report on demonstration related information (interest level, questions asked, number of samples/flyers distributed etc.)
Submit and present sales reports to the product clients.
Etisalat Brand Ambassador and Telesales
TASC Outsourcing (Dubai, UAE) - March 2014 to August 2014
Job Description:
Demonstrate and provide information on promoted products/services
Create a positive image and lead consumers to use it
Use lectures, films, charts, and/or slide shows
Distribute product samples, brochures, flyers etc. to source new sales opportunities.
Identify interest and understand customer needs and requirements.
Set up booths or promotional stands and stock products.
Report on demonstration related information (interest level, questions asked, number of samples/flyers distributed etc.).
Emanuel Lab and Medical Clinic (Philippines)
Customer Service Supervisor / Radiographer - September 2010-2011
Customer Service
Job Description:
Provides a high level of customer service to all existing and potential new patients.
Leads communication between the clinical team and patients.
Provides analytical reports.
Answer phone calls and respond to patient request.
Greeting and receiving patients on the reception area.
Receiving and sending e-mails.
Maintaining patient records.
Preparing the minutes of the meeting.
Answering a multi-line phone system.
Responding to complaints, service issues and other general questions or concerns as appropriate.
Continually trains, monitors and leads the reception team.
Carries out required administrative duties.
Radiographer
Job Description:
Assessing patients and their clinical requirements to determine appropriate radiographic techniques.
Performing a range of radiographic examinations on patients to produce high-quality images
Assisting in more complex radiological examinations working with radiologists and doctors and surgeons
Providing support and reassurance to patients, taking into account their physical and psychological needs
Recording imaging identification and patient documentation quickly and accurately and observing protocols to ensure compliance with the Data Protection Act and patient confidentiality
Understanding and observing health and safety at work and welfare issues, including ionizing radiation regulations, to protect yourself and others
Ensuring that equipment is regularly checked for malfunctions and any faults are reported.
PERSONAL BACKGROUND:
Birthdate : October 03, 1987
Age : 32yrs. Old
Gender : Female
Status : Married
Height : 5’6”
Weight : 60 kg
Citizenship : Filipino
Religion : Roman Catholic
Languages Spoken : English/Tagalog
EDUCATIONAL ATTAINMENT:
College: Bachelor of Science in Radiologic Technology
UPH – Dr. Jose G. Tamayo Medical University
Binan City, Laguna - March 2010
Secondary: Colegio San Juan De Letran
Bucal Calamba Laguna - March 2004
Primary: Colegio San Juan De Letran
BucalCalamba Laguna - March 2000
REFERENCES:
Evita Benelada Maricel Canilao
Alokozay Brand Ambassador Senior Radiographer Dubai HealthCare Authority
I hereby attest to the validity and accuracy of the above-stated information.
References are available upon request.
Mary Grace De Guia, Casia
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