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Customer Care Executive Assistant

Location:
Abu Dhabi, United Arab Emirates
Salary:
12000
Posted:
October 23, 2020

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Resume:

Prasanth Kunjumon

P.O Box ****, Abu Dhabi, United Arab Emirates

Mobile +971-**-****-***, Email adg81l@r.postjobfree.com

LinkedIn https://www.linkedin.com/in/prasanth-kunjumon-51bb5718

PROFESSIONAL SUMMARY

Highly experienced in providing administrative, executive support, human resource, procurement management and project support services at management and executive level. Broad range of skills and experience gained throughout career. Key positions held include executive assistant roles, administrative / HR officer positions and departmental liaison officer roles. Advanced customer service skills and commitment to follow through; excellent communication and interpersonal skills. Strong organizational and time management skills, exercise initiative and discretion in determining priorities and meeting deadlines.

AREAS OF EXPERTISE

Business planning

•Data analysis for cost effective operation implementation.

•Good analytical skills

•Business development planning and marketing

Project, Contract, Operation & Tender management

•Project / Contract management, tendering etc.

•Monthly revenue vs cost analysis and reporting to management.

•Quantity Surveying and material ordering

•Monthly coordination meetings with business units.

•Procurement / purchase. Vendor management.

Finance

•Developing budgets & Business plans

•Preparation of payment application

•Performing cost reduction research Handling petty cash,

•Purchase order processing

Human Resources

•Recruiting and training and motivating employees

•Onboarding, off boarding, Training and development sessions.

•People management skills and counselling skills.

•Core HRM & Recruitment planning and implementation.

•Addressing employee grievances, arranging documents.

•Employee attendance monitoring, updating records etc.

•Reporting on employee performance and productivity.

•Travel Itinerary arrangements

Office and facilities management

•Executive office Management, Diary and appointment management

•Office Manager / Personal Assistant

•Writing contracts with legal clauses.

•Business report, letter drafting skills etc.

•Good typing speed and command over English.

CAREER EXPERIENCE

Senior Administrator [January 2011 – (present employer)]

Darwish Bin Ahmed & Sons Co. LLC (United Motors & Heavy Equipment Co. LLC), Abu Dhabi, UAE

Total responsibility for all the administrative activities within the After Sales Department including supervision of vehicle data and tracking procedures, preparation of revenue report for financial analysis. Liaising with all levels of clients, Credit control management etc.

Handling operations by supervising admin team, reception, HR, IT and procurement team, for a smooth and effective operation. Planning, organizing, and implementing administrative systems. Tracking of Budget Expenses, Staffing, Quality Management, managing of various Processes, Organization, Coaching, Disciplining Employees, Motivating Others, Promoting Process Improvement, Analytical problem solving, Logistical planning, Research, Data analyzing, Reporting etc. Administrator for various reporting and analyzing system including complaint management system, MAN dealership database as Country Administrator, etc.

Tendering, Contract and Project management. Accomplishes financial objectives by anticipating requirements; budget and business plan preparation; scheduling expenditures; monitoring costs; analyzing variances. Coordinating with various contract / project heads for the project progress and analyzing the cost vs revenue for management review.

Arranging supplies by identifying needs for reception, executive offices and kitchen. Monitoring the existing policies and establishing new policies, procedures, and work schedules according to the requirements. Purchase of printed materials and forms by obtaining requirements; negotiating price, quality, and delivery; approving invoices.

Procurement of materials, consumables, parts, special tools and equipment as per project requirement. Liaising with the supplier and end user, Price comparison of offers, negotiation, Purchase order preparation, Handling of petty cash. Coordinating and monitoring the central purchasing system and preparation of purchase orders by coordinating with the supplier and end user. Coordinating with IT department for arranging and maintaining IT infrastructure. Maintaining the Fixed and IT Asset details of the various outlets. Supplier / vendor management, customer data maintaining and updating.

Coordinating with corporate HR team for payroll, employee documents requirements, employee grievances, local and overseas recruitment, onboarding, off boarding, etc. Maintains administrative staff by recruiting, selecting, orienting, and training employees; maintaining a safe and secure work environment; developing personal growth opportunities.

Executive Support and Diary management for General Manager. Scheduling of appointments, taking minutes and distribution, handling communication on behalf of General Manager’s desk. Central mail communication coordination, forwarding to the concerned and assuring timely response to all queries. Document distribution, obtaining management approvals for the general requirements including purchase of materials, overseas trip, overseas purchase, travel arrangements, etc.

Secretary [October 2007 – November 2010]

Middle East Foundations Group LLC, Dubai, UAE

Documentation for projects and area office and coordinating, reporting on the progress of project to Client, consultant and management, percentage of completion and upcoming schedule and completion status. Quantity surveying, estimation, material ordering and monitoring of stock. Coordinating and monitoring the project purchasing system and preparation of purchase orders by coordinating with the supplier and end user.

Completes special projects by organizing and coordinating information and requirements; planning, arranging, and meeting schedules; monitoring results. Achieves financial objectives by anticipating requirements; budget and business plan preparation; scheduling expenditures; monitoring costs; analyzing variances. Project cost calculation, forecasting, monitoring and analyzing profit and loss account pertaining to the projects, etc.

Preparation of report on monthly progress, and preparation of Payment application and submitting to the Contract Team for their verification and concurrence, and after their verification, submitting to Client for settlement. Tracking Budget Expenses, Staffing, Quality Management, Managing Processes, Organization, Coaching, Communication Processes. Providing supplies by identifying needs for the projects as well as area and main offices.

Accounts Assistant & Customer Care Executive [December 2005 – January 2007]

Muthoot Finance Private Ltd, Kerala, India

Provides account services to customers by receiving deposits and loan payments; cashing cheques; issuing savings withdrawals. Handling money exchange (Western Union, Money Gram and Express Money Services etc.), Forex services of the branch and preparation of payment vouchers. Answering customers in person or on telephone, referring to other bank services and products. Customer Service, and marketing of Travel and Tourism services and Forex trading services. Daily transaction history maintaining, recording of day to day transaction in the register. Business planning and reporting and analyzing the business developments.

Junior Programmer [May 2005 – November 2005]

7Cees Group, Kerala, India

Software programming, testing and development as per the client requirement. Attending client meeting to understand the requirement, and preparation of Data Flow Diagrams and flow charts to understand and communicate the requirement with the team members.

EDUCATION

Bachelor of Science in Computer Science (2002 – 2005)

University of Kerala, India (Register no. 6775)

CERTIFICATION & COMPETENCIES

People Management Skills (CIPD - Chartered Institute of Personnel and Development)

HR Fundamentals (CIPD- Chartered Institute of Personnel and Development)

Introduction to Cognitive Behavioural Therapy (European Psychiatric Association – EPA)

Foundations of Psychology (RMIT University, Melbourne, Australia)

Social Worker Skills and Practices (Alison Academy)

Modern Human Resource Management – Recruitment & Selection Process (Alison Academy)

Core HRM & Recruitment (Level 2, Rank Sheet)

Management for Competitive Edge (ICMS, Australia (International College of Management, Sydney)

Osha (Occupational Health & Safety, The Labour Ministry of America)

Customer First Training (All 04 Levels) & Customer Care Centre Training (MAN Academy (MAN Trucks & Bus AG)

Cyber Security & Cyber Crime (Learning Pool, Humanitarian Leadership Academy)

Psychosocial support programming (UNICEF, Humanitarian Leadership Academy)

Technical Knowledge and Skills

•MS Office (Word, Excel, Access, PowerPoint) all versions including office 365

•CCNA & MCP (Course Completed). Computer Hardware & Networking.

•Working proficiency in ORACLE E-Business suite (application R12) and other similar ERP software’s

•Programming platforms and Languages such as Visual Basic, .Net, MS Access Programming, C, and C++.

Volunteering Experience:

Volunteered in Clinical Trials of the Covid-19 Vaccine.

Provided individual and family counseling to adults and children.

PERSONAL PROFILE

DOB : 26th September 1984

Nationality : Indian

Languages known : English, Hindi, Malayalam, Tamil, Arabic (working proficiency)

Passport No. & Expiry : K1676094, 17th October 2021

Driving License : United Arab Emirates (LV) & India (LV & MC)

References: Available on request



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