OBJECTIVE

Tier I Help Desk Specialist

SUMMARY OF QUALIFICATIONS

A+ Certified, currently working towards Network+ and Security+ certifications. Very personable, loves working with people. Received high level of sales training with ability to train and develop others. Skilled at negotiating, and developing long lasting relationships with clients resulting in long-term business. Team player, functions as part of team yet able to work independently with excellent follow through. Exceptional customer service skills in person, over the phone, and in e-mail. Works well under pressure and in fast-paced environments. Able to work on multiple tasks simultaneously, and completes tasks thoroughly and in a timely manner. Very neat and organized; visually oriented with strong color theory and professional appearance. Computer literate and proficient in Microsoft Outlook, Word, PowerPoint, Excel, Adobe Photoshop, Flash, SalesForce, WordPress, and MailChimp. Learns new applications and programs quickly and adapts easily.

January 2020 – April 2020 K. Imperial Fine Art, San Francisco, CA

Full Time Gallery Director

Generated sales within first month of position.

Wrote artist biographies for 40 different artists and updated artist and gallery information on website.

Uploaded and maintained artwork on multiple platforms such as gallery website, Artsy, and SFADA website.

Promoted gallery shows, art fairs and exhibitions by creating email campaigns and online advertising.

Installed, operated, and disassembled booth at Art on Paper 2020 in Manhattan, NY.

Designed new professional client cards for gallery use and capturing information.

Created client-friendly price lists for each artist and their available work.

Packaged and shipped artwork.

Worked as point of contact for artist partners.

January 2019 – January 2020 Aerena Galleries & Gardens, Napa, CA

Full Time Art Consultant & Keyholder

$423,000 in closed sales by July 1st 2019 with average sale of $5,000.

Strong believer in teamwork, assisted other consultants in closing large deals up to $100,000.

Understand importance of LP and has organized and overseen companywide audit of over 2,000 unique pieces of artwork.

Strong ability to adapt and provide constructive feedback to help improve systems as they are introduced and evolve over time.

Helps train new consultants both in a group and one-on-one settings.

Believes in accountability and trust to build relationships both between team members and clients.

March 2018 – November 2018 Caldwell Snyder Gallery, San Francisco & Napa, CA

Full Time Art Consultant

$919,153 in closed sales, additional $176,680 in split sales.

Largest sale of $137,000 with another $22,000 sold to same client.

Proficient with Photoshop, placing artwork within clients’ spaces digitally as well as scheduling home shows with clients.

Familiar with shipping artwork both domestic and internationally.

Assisted with re-hanging gallery, as well as maintains gallery appearance.

July 2015 – February 2018 Aerena Galleries & Gardens, Napa, CA

Full Time Senior Art Consultant & Keyholder

Over $230,000 in sales in first 5 months of new position. Over $700,000 in sales for 2016 and over $600,000 in sales for 2017. Top sales for art consultants both years.

Largest sale over $42,000 with very high conversion ratio.

Assisted with re-hanging gallery as artwork is sold and exhibitions changed, as well as maintained gallery appearance daily.

Skilled at using Microsoft Outlook and SalesForce to interact and record business with clients.

Diligent and professional with personal outreach with an average of 550 unique emails sent per month.

Proficient with Photoshop, placing artwork within clients’ spaces digitally as well as scheduling home shows with clients.

Familiar with shipping artwork both domestic and internationally.

Assisted with training newly hired Art Consultants.

January 2015 – July 2015 Charming Charlie, Novato, CA

Full Time Assistant Manager

Part of NSO, familiar with following strict visual standards and setting store for opening day.

Familiar with Kronos time keeping system, making schedules based on availability with a staff of 13 people, as well as adapting business throughout the day by using KPIs and sales reads.

Trained a staff of 10 associates and 2 managers on registers, customer service, and setting and maintaining visual standards.

Solved internal disputes between associates and schedule conflicts in a positive way.

Easy to talk to and able to assist employees in a professional and confidential manner.

February 2012 – January 2015 Solstice Sunglass Boutique, Corte Madera, CA

Keyholder

Over $100,000.00 in sales in 2012, over $200,000.00 in 2013, and over $359,000.00 in 2014.

Head of merchandising for store until manager was hired in August 2012.

Familiar with filling out monthly store reports, LP audits, D&D, RTV, store-to-store transfers, making employee schedules, and tracking store’s business with KPIs.

Head of store during months of May and June of 2014 due to absence of store manager, location exceeded company plan both months.

Highest volume in sales of team that was #1 overall % to plan for the entire company in 2013, also was one of the top 3 Full Price employee sales YTD for North West Region.

Experience in training staff, interviewing applicants, and making schedules.

Multiple 5 star Yelp reviews.

Familiar with hosting special events and assisting celebrity/high-profile customers.

Helped maintain store appearance including ordering supplies and contacting sales reps.

March 2010 – December 2011 Bubar’s Jewelers, Santa Monica, CA

Sales Associate

General customer service, answering phones, assisting customers with orders.

Created and maintained mailing lists on the computer.

Photographed jewelry for advertisement purposes.

Put together brochures and Christmas cards for the store.

Set up and helped merchandise the store.

Was being trained to take over a family business.

January 2010 – April 2010 Fishhound, Sherman Oaks, CA

Temp

Helped with online research for website’s maps of rivers.

Took photographs of different lures and flies to be displayed on website and brochures.

Assisted with photo matting, digital altering, and watermarking of photographs for Internet use.

August 2008 - August 2009 Ideal Stationers, Mill Valley, CA

Sales Clerk

Manned cash register; greeted and helped customers in person and on phone.

Assisted customers with merchandise, navigating the store, and loading their cars.

Repaired minor problems with customer’s printers, and other electronic devices.

EDUCATION

January 2012 – May 2014 San Francisco State University, San Francisco, CA

Major: Art History & Studio Art: Drawing & Painting, and Ceramics

Degree: Bachelor of Arts Degree in Fine Art

August 2009 – December 2011 Santa Monica College, Santa Monica, CA

Major: Art, Psychology

Degree: Associates Degree in Art

CERTIFICATES & AWARDS

CompTIA A+ ce

CompTIA – October 17, 2020

CompTIA Network+ ce

CompTIA – In Progress

CompTIA Security+ ce

CompTIA – In Progress

Cyber Security Course for Beginners

Udemy – 2019

TOTAL: CompTIA A+ Certification (220-1001)

Udemy – 2020

TOTAL: CompTIA A+ Certification (220-1002)

Udemy – 2020

REFERENCES

Brandon Reed, Director of Technical Operations 858-***-****

RSI Security

Karen Imperial, Owner 650-***-****

K. Imperial Fine Art

Chloe Johnson, Head Admin 916-***-****

Aerena Galleries & Gardens, Caldwell Snyder

Michael Hajdaj, Gallery Director 619-***-****

Aerena Galleries & Gardens

James Garcia, Manager 916-***-****

Solstice Sunglass Boutique

William Bubar, President 310-***-****

Bubar’s Jewelers

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