Alisa Livensperger

*** *. **** ******

Minoa, NY 13116

703-***-****

adg7yi@r.postjobfree.com

Summary

Over, 12 years experienced Project Manager able to manage SDLC projects leverage technical, business and financial acumen to communicate effectively with stakeholders, development teams and business teams. Plan, manage and execution projects aligning business goals with technology solutions to drive process improvements and competitive advantage. Excellent communicator and quick learner who is able to adapt to changing environments while multi-tasking under pressure including a track record of determining goals, time frames, constraints, risks and procedures for accomplishing projects

Core Competencies:

•Project Management: Assembled collaborative teams, creating first-time positive dynamics between design and IT development, as well as collaboration with marketing, sales, and product managers.

•Innovation and Value creation: Managed Data Warehouse team through the entire SDLC resolving issues as they arise to ensure efficient delivery

•Resource Management: Managed a team of 5 Developers, QAs, Data Engineers, and successfully Capacity planned cross-functional teams

•Quality Assurance: Managed deadlines with the Quality Assurance Testing team. Coordinated end-to-end test management effectively.

•Release Management: Managed monthly releases on schedule, internally and externally, via SharePoint portal and handled all deployment activities.

•Communications: Persuasive team builder with solid customer relation skills

Work Experience

Optanix / October 19 to August 20

• Responsibility to work with SaaS operations, product owners, development, and marketing to develop and maintain a customer-focused attitude toward activities, concentrating on those that most strongly contribute toward improving customer lifetime value

• Project managed client projects new and existing. Onboarding with specific client related requests, including new feature and platform upgrades in SaaS operations

• A strong focus on ensuring events are coordinated to customer expectations

• Project Managed company separation of Optanix and ShoreGroup. Worked closely with both companies to ensure all applications, servers and networks were separated by the close of the Acquistion deadline

Legal and General America Contract Position / IDC Dec 18 to May 19

• Ensure new automate phone system project is designed and implemented according to fixed base contract

• Worked closely with vendor to ensure both companies are on the same scrum schedule.

• Participating in Agile development lifecycle user stories, development, QA and production Pro-actively identity integration points and engage cyber security team for issues impacting project implementation

• Work with offshore contractors to schedule Load Balancing Tests and Performance Tool tests for external dashboard

• Work with internal teams to take corrective action for review of finding and fixing issues such as API’s, MSSQL and store procedures

Utica National Insurance Project Manager Company Jan 17 to June 18

• Project Manager for all End to End completion of Agile projects and production support

• Lead deployment activities and maintenance after Go-Live

• Work closely with teams for deployments and wrote all related system related activities

• Lead daily scrum meeting with on shore and offshore development teams

• Developing and managing project timelines for all new projects using SDLC process

• Developing and controlling project budgets, forecasts, spend, and resource utilization.

• Working closely with other TDL's and to identify all integration point during development and testing to ensure successful production deployment.

• Setting expectations and holding project teams accountable to meet specific deadlines with two- week iterations.

• Work closely with vendor for post-production tickets and assisted with production issues

Modis / Contract Position Project Manager Jun 16 to Jan 17

• Managed all aspects of the project lifecycle to ensure successful delivery to client AXA

• Managed resources of client, development and QA between AXA headquarter and Limelight locations in California.

• Developed project plans ensuring all milestones were meeting on time and within budget

• Coordinated and lead meeting and communicated on progress and status.

• Lead Agile scrums utilizing Jira and TFS as defect management tool.

• Maintained a strong collaboration between client and vendor

TekSystems / Corepex / Contract Position / Data Manager Jun 15 to Oct 15

• Collaborate with Client Services/IT to for Affordable Care Act reporting ensure product capabilities and how they address clients’ needs

• Work closely Client Support to effectively transition clients from start up to ongoing maintenance

• Maintain a close connection to all active implementation projects; communicate status updates to various stakeholders

• Analyze key Implementation metrics to assess the team’s performance relative to client service; recognize trends and lead actions to maximize productivity and efficiencies

• Implement internal workflow policies/procedures; recommend and manage improvement efforts

Wells Fargo & Co.

Meridian Tech / Contract Position / Analyst Aug 14 to Feb 15

• Create and troubleshoot reports, dashboards, advanced metrics, and analytics for all people and applications that have access servers domestically and internationally

• Identifies, researches, and analyzes data / reporting issues in order to develop solutions

• Drives and assists with data analysis to improve operation including uncovering data anomalies and performing research of key operational data

• Create ad-hoc extracts/reports using various tools to meet both internal needs working knowledge of Microsoft SQL, tables and views including Pivot tables

• Experienced in data warehousing/ business intelligence projects

Nationwide Insurance Aug 13 to Mar 14

TekSystems / Contract Position / Project Manager

• Coordinate Teradata data environments ie. Dev, QA and Prod between cross functional groups

• Determine how data and code is being used ensuring no gaps or overlays

• Identify and manage project dependencies and write release deployment plans

• Deployment across business units of software applications and hardware

• Manage complex systems and software implementation projects from planning, design and development through to implementation.

• Managed code release

Intersections, Inc. Nov 09 to Aug 13

Revenue Assurance Analyst /Project Analyst

• Report and analyze all subscriber data to management for SEC Reporting

• Analysis reviews of vendor charges and implements corrective measures to prevent error

• Queries database to ensure accuracy in reporting and billing reports. Create and report project status to senior management

• Maintains an active and current SharePoint site for all billing and project activities for finance team and project team

• Communicate all project deployment status to engineering team, tester and senior management team

• Participates in code reviews and updates code repository site

• Develop testing strategies and test plans for UAT

Grant Thornton LLP / Contract Position Sep 08 to May 09

IT Project Manager

• Manage a team of 5 providing support to a major federal client

• Ensure project goals are met in data warehouse within the established timeframe, budget, quality, and customer satisfaction standards

• Represent client interest and prepare supporting documentation as required and compliance with Statement of Work

• Integrate stakeholders' participation and their feedback into the project plan

Network Solutions Jun 06 to Aug 08

Project Manager

• Project managed a Data Warehouse team of software developers, which manage daily development activities using Informatica (ETL) and Micro Strategy (BI tool) through the software development lifecycle, from inception to launch.

• Communicated release statuses internally and externally across a collaborative platform Share Point. Served as Release Manager, managing all deployment activities through a given deployments. Deployments included weekly, monthly and quarterly, tracking thru True Change, Configuration Management, Informatica and Teradata

• Work with Enterprise Data Services Engineering Team and QA Team to meet deadlines within budget

• Ability to write SQL and UNIX, understand relational databases.

• Create Project Plans from inception to completion releases or projects.

• Capacity planning for crosses functional teams

• Resolve issues and conflicts as they arise

Intersections Mar 03 to Jun 06

Production / Revenue Assurance Analyst

• Ensure that production data is moving to in order to maximize revenue Reconcile marketing data as it relates to finance

• Assist marketing with new client initiatives i.e. understand of process flow of overall system Formalize reporting for service extensions, membership tracking, cancellations and billing Gathered financial and marketing data for company’s IPO

• Resolved Billing and Credit Disputes

• Developed database to reconcile data from all three credit bureaus

Cap Gemini Ernst & Young Jul 00 to Nov 02

Consultant

• Assisted with New Business Development writing proposals and presentations

• Assisted with Process Flow of Revenue Management at Sprint BWG Billing Department

• Wrote a Billing Operations Manual for Phase 1 Billing Implementation of Infranet

• Worked closely with client to identify specific needs for new billing environment (i.e. gathering data)

• Changed post and pre billing verification process from manual to an automated process

• Wrote an RFI for 3G Wireless at Nextel

• Wrote a CLEC parsing document for 271 Regulations at Bell South

• Assisted with development of training seminars for Amdocs throughout the country at Nextel

Technical writer for XML initiative

• Tested billing data through BUI and GUI for start- up Energy Company Wrote testing scenarios for energy billing data entered 5 million dollars a week of cash receipts into Oracle for Verestar trained new employee on cash receipts procedures

• Identified unknown cash receipts in Oracle

• Execute monthly billing process for software implementations

• Bill monthly time & expenses to clients

• Posting all billing and time & expenses to G/L

• Reconciliation of invoices and billing for month end

• Process sales taxes to all states by monthly due date

• Manage all state sales taxes issues with various state controller offices

Concert Jan 98 to Jun 00

Pricing System Analyst

• Worked directly with Pricing Analysts in London to ensure that all voice and data products agreed prices have been made for monthly billing cycle, on an international level.

• Advised Billing Team on product issues that impact billing

• Loaded rates for all products by entering data into Inter Business Charging System

• Participated in rating project to assist synchronization of internal databases

• Developed a Rata Audit Database that strengthens internal controls to ensure accurate data

• Entered PSN's into IBC database for monthly billing cycle

• Analyzed revenue impact due to rate corrections

• Updated reference tables conceding with Concert Quarterly Pricing Guide

• Analyze and clear dispute transactions in STARS and Error Suspense due to rate issues

• Identified problem areas in the data and providing departmental insight into issues, propose solutions (i.e. cleanse the data)

Education:

Bachelor's Degree – Agricultural Resources and Economics

University of Maryland, College Park, MD

TECHNICAL SKILLS: MS Project, Access, Excel, Word, Visio, SQL, Power Point, Service Now, Planview, Smart Sheets, Microsoft Teams, Jira, Team Foundation Server (TFS), Oracle Express Analyzer, Business Objects, Oracle Business Intelligence Enterprise Edition (OBIEE), Crystal Reports, Lotus Notes, Data Warehouse Cycles, SQL, Configuration Management

Contact this candidate