Customer Service Assistant
Resume:
Arturo Galvez Bates
Spanish Interpreter
Cancun, Mexico
PersonalLetter
Our mission as telephonic interpreters is to be the bridge between our clients and their customers. Allow them to communicate effectively on every call. We build bridges by which, for example, a nurse can explain to a diabetic patient how to take his/ her medication, a mother can select medical benefits for her family and a resident of a disaster- declared area can receive assistance from the government, just to name a few. The objective is to convey all messages with accuracy, neutrality, empathy, compassion and respect.
I consider myself as an enthusiast of keeping and building new relationships worldwide and a strong team member helping on the common wealth.
WorkExperience
Spanish Interpreter, Language Line Solutions
August 2020 - Present
Customer service skills.
Interpretations skills and role.
Able to overcome throughout unusual circumstances. Retail Assistant, P&O Cruises Australia Cruises
August 2016 - December 2019
Provide efficient sales service reaching week-plan targets. Specialize in duty free liquor, from the start of the sale to after-sales service or service recovery. Convey excellent customer service, solving problems and monitor stock take. Constant research to keep an update knowledge on the matte Bartender, Mera Group Corp. Mexico
January 2018 - May 2018
Setting working area, handling cash, verify fridge’s temperature, out-of-date stock, taking menu orders in the bar, monitor stock take, request daily supplies.
Destinations Coordinator, Amstar DMC Mexico.
June 2014 - July 2016
Receiving groups of tourists (30+ pax)at the International Airport of Cancun, coordinating the transportation to multiple hotels, assuring that the tours/ excursions go as planned during their holiday, verifying the optimal standards of the facilities for our guests, ensuring to exceed their expectations. Problem
Team Solver
Management
Scheduling
Active
Microsoft Listening
Office (PC)
Socializing
ProfessionalSkills
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Fast learner &
Adaptable/
Flexible
Leadership &
Development
About Me
My Education
BA Honors
International Business
Universidad del Caribe
2011- 2016
Event Management
Red Cross Mexico
2012
Personal Hobbies
Hobby 1 Sports/ Tennis
Hobby 2 Gym / working out
Hobby 3 Socialising with friends
Arturo Galvez
Spanish Interpreter
Cancun, Mexico
******.******.*****@*****.***
ProfessionalReferences
Kimberley Lawrence
Retail Manager,
Starboard Cruise Services
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Leon Chamber Falcon
Operations Director,
Amstar DMC
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