Service Representative Customer
Resume:
Jeremy Ledger Transportation/Supply Chain/ Logistics
***********@*****.***
OBJECTIVE: Pursuing an opportunity that will allow the engagement of my professional skill set to assist in the organizational effectiveness within the company that I am employed for. EDUCATION:
Associates In Arts: Mass Communications September 2007 – May 2010 Moraine Valley Community College – Palos Hills, IL Bachelor’s In Arts: Broadcasting September 2010 - December 2012 Lewis University – Romeoville, IL
EMPLOYMENT HISTORY:
BNSF Logistics – Chicago, IL May 2018 - Present
Transportation Planner
Act as primary liaison for customer and distributor while monitoring shipments and proactively address issues with outbound and inbound shipments involving OTR, LTL and 3PL shipments
Execute daily agendas by fulfilling carrier assignments as well as tendering appointments in lieu of customer pickups and expected deliveries
Identify and communicate opportunities for system related or operational improvements to upper management. o Implemented scheduling critiques to enhance SOP (Standard Operating Procedures) for customer shipments
o Established distributor contact information and operating procedures to determine potentially cost worthy shipments
Efficiently coordinate operational requests for shipment appointments and other ad hoc requests for customers, lead account managers, and carrier dispatchers
Maintain carrier responsibility to include: data management, overseeing of inbound/outbound shipments, and specific details for individual customer appointments
Apply research assessment to address resolutions for operational deficiencies of carriers, divisions, and coordinators to execute on- time delivery freight
Engage daily with team members and provide additional support in times of high volume appointment planning
Actively use Transportation Management System (TMS) for various OTR shipment operations Electro Motive Diesel (Progress Rail Services) – McCook, IL Aug 2013 - May 2018 Materials Operations Specialist (Locomotive Production/Shipping/Receiving)
Operated through SAP to process department tasks and maintain inventory levels
Systematically created Bill of Ladings for outbound shipment appointments
Processed order-pick lists for material parts to production departments for locomotive assembly line manufacturing
Received vendor delivered material via purchase orders and Stock Transport Orders into company inventory records and distributed material to production staging areas as well as assembly line locations
Processed and handled material goods via UPS World Ship software for UPS appointments
Organized outbound shipping fleet for department pickups via 3rd party carrier websites
Implemented training policies to other specialist clerical roles in various assembly line departments SOFTWARE SKILLS: S.A.P, TMS Operations, Microsoft Office Suite, Windows OS, Mac OSX, Mercury Gate
Contact this candidate