Denise Dillon

Accounting & Administrative Support Newark, OH 43055 adg7vw@r.postjobfree.com 740-***-****

Work Experience

STNA (State Tested Nursing Assistant)

Newark Care and Rehabilitation - Newark, OH

April 2008 to Present

Perform patient care.

Member Service Advocate

Aetna - New Albany, OH

October 2017 to May 2018

Answer calls from members regarding claims, billing, and eligibility. Help members locate providers that are in there network. Assist members with making appointments if necessary. Follow up with the members to assure they received the information that they had requested

Accounting & Administrative Support

Kindred Transitional Care and Rehabilitation Newark - Newark, OH

April 2008 to October 2017

• Accounts Payable

Process up to $75,000 in invoices weekly follow vendor set up terms of Net 0, net 7, etc.

Bar code, apply correct GL account code and scan invoices into system

Match all Invoices with PO, Purchase orders before processing

Resolve and process any incorrect refunds upon doing research

Record GL codes & verify information according to corporate policies and procedures

Processed all DSSI/EDDi invoices

Responsible for setting up new vendors and employee accounts following Corp. Guidelines Making calls and or face to face meetings with vendors if necessary to resolve any outstanding discrepancy

Running end of month reports including accruals and re-classes, handling end of year responsibilities according to policy

•Accounts Receivable

Submit Medicaid/Hospice/Medicare billing

Responsible for billing up to $1.5 million dollars in Medicaid and Hospice accounts

Post Payments of up to $150,000 per day

Patient Account Balancing

•Customer Service for the entire facility

•Switchboard operations of up to 12 line phone

•Implemented Admission packets and distribution of admission packets

•Attorney General

•Petty cash balancing

•Bank deposits/Withdraws

Ruth Stockum-Business Office Manager 740-***-****

Accounts Payable

The Shelly Company - Thornville, OH

July 2007 to January 2008

•Accounts Payable

•Data Entry

•Maintain up to date billing system

•Follow up, collection and allocation of payments

•Monitoring customer account details for non payments, delayed payments, and other irregularities

•Investigate and resolve customer queries

•Process adjustments

•Weekly Check Runs totally up to $300,000

•Communicating with customers via phone, email, mail or personally

•After hour phone duties and monitoring

•Build numerous spreadsheets and create sharepoints

•Team building

•Compliance assurance

Education

Diploma

Tri-Valley High School - Dresden, OH

Skills

•FINANCIAL ANALYSIS

•MEDICAID (10+ years)

•COMPUTER TROUBLESHOOTING (7 years)

•SAP (10+ years)

•Administrative Support (10+ years)

•Excel (10+ years)

•Data Entry (10+ years)

•Shipping Receiving (7 years)

•UPS (10+ years)

•Shipping

•As400

•Customer Service

•Call Center

•Customer Care

•CSR

Awards

Employee of the Month November 2016

Certifications and Licenses

STNA

October 2008 to Present

Driver's License

Assessments

Merchandise & Supply Storage Skills — Highly Proficient

March 2019

Measures a candidate's ability to apply systematic processes for managing and storing products and merchandise.

Full results: https://share.indeedassessments.com/share_assignment/kubidgto7zokkijv

Customer Service Skills — Proficient

September 2019

Measures a candidate's skill in evaluating approaches to customer service & satisfaction. Full results: https://share.indeedassessments.com/

share_to_profile/9dfbfb9f839d057074570f6e836301f7eed53dc074545cb7

Organizational Skills — Familiar

October 2018

Measures a candidate's ability to arrange and manage files or records using a set of rules. Full results: https://share.indeedassessments.com/

share_to_profile/8011f3d83880709f1a23740130e6c3a3eed53dc074545cb7

Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.

Additional Information

SKILLS

•Excel

•General Computer troubleshooting and maintence ability

•Census Building

•Knowledge of Medicare/Medicaid

•Team Player

•Attention to Detail

•Mediation

•Strong work Ethic

•Professional Presentation

•Strong Written and Verbal Skills

•Ability to Foster Loyalty

•Financial Analysis and Tracking

•Negotiations

•SAP

•HPAS

•PCC

Contact this candidate