Jonathan D. Crisco

*** ****** **. ***********, ** 28115 704-***-**** adg7vp@r.postjobfree.com

Strengths (list 5)

●#1 Listening Skills

●#2 Lead by example

●#3 Team Building-Capitalize employee strengths and build upon weaknesses

●#4 Communication-know your audience

●#5 Teamwork-celebrate victories and use effective team building exercises

Experience

Fluid Flow September 2018 – Current

Service Technician

● Record service growth for 2018

● Perform maintenance and repairs on various oil free compressors

● Created standard work process for service reports for all techs to follow for service reports

● Direct interaction with customers involving repairs and additional issues

● Promote sales opportunities by providing excellent customer service

● Ensure all work is performed in a safe manner

Ingersoll-Rand July 1999 – September 2018

Service Supervisor (2015-2018)

●Created visual work procedure for incoming jobs to the shop and for rental units

●Managed and standardized rental fleet

●Managed and conducted performance evaluations for 12 service technicians

●Scored excellent on 3rd party EHS Audit in 2017

●Service Revenue Margin Growth 11 points YOY (2016-2017) and 7.8 pts YOY (2016-2017)

●Ranked #1 Customer Service Location in North America (2017)

●Write and deliver performance reviews for direct reports

●Completed phase of supervisor training

Remanufacturing and Technology Center (RTC) Team Leader (2007-2015)

●Communicate with Customer Service Representatives for scheduled shipments and inspections

●Coordinate and arrange after hours expedited work and shipments

●Performed and trained balance operations of Centac rotor assemblies

●Trained new members in the RTC rebuild and teardown process

●Organize and communicate test schedules with offsite performance testing of Centac compressors in Mocksville, NC

●Responsible for communicating and setting up freight arrangements for RTC vendors with specified time requests for scheduling field service work and in house RTC jobs

●Conducted various quality audit tasks that involved measurements and inspection of various components including internal material rejection processes

●Participate with engineering support with review and adjustments of Centac testing and communicate findings to direct reports for release

●Sign off and evaluate all Centac shipments prior to final shipment

●Evaluate and improve workflow and processes using the LEAN strategy

●Write and deliver performance reviews for direct reports up to 21 reports

●Nominated for Safety Coordinator for the RTC building

Centac Technician – 2004-2007

●Specialized in the assembly and teardown of Centac compressors.

Centac Assembler – 2001-2004

●Assisted in prepping, testing, and assembly of CV1, CV1A, CV1B, CV2, C250, C350, C950, and 3CII compressors.

Rotary Assembler – 1999-2001

●Worked on assembly line dealing with 7.5-100 horsepower rotary airends.

Certificates and Achievements

●9 step problem solving training 13.101

●AST302 Basic Rotary

●AST405 Advanced Centac Mechanical

●AST450 CMC BasicsLead

●RIE and create standard work procedure for CV1A Assembly

●SPOT award recipient

●Certified Forklift Trainer

●Certified Emergency First Responder

●Certified Beginner-level training with operation and balance of Centac rotor assemblies.

References available upon request

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