Manager Sales

Jennifer M. Lowe

**** ***** ***** ******, *******, TX 76210 Phone: 972-***-****

**************@*****.***

Summary of Qualifications

Ability to understand Key Business Issues and the Challenges organizations face in achieving their goals and objectives

Proven ability to account strategize, plan, execute, and overachieve sales quotas

Ability to manage a team and communicate clients’ needs to the appropriate internal customers

Professional Experience

Intelligent Contacts (Plano, TX) – Business Development Executive – July 2018 – January 2020

A fast-growing SaaS partner that helps healthcare providers create enhanced patient experiences through hosted communication and payment solutions.

Responsible for $2mil annual quota

Engage with C-level executives and their direct reports

Manage account base of 40 plus of the top Healthcare Providers in the U.S.

Maintain existing client relationships to pursue growth opportunities

Responsible for executing every stage of the sales cycle on New logos

Maintain forecast accuracy within 10% each month on opportunity pipeline

Identify creative use cases for entire suite of solutions across current clients and prospects

Facilitate on-boarding, implementation and strategy for current clients and prospects

Forrester Research (Dallas, TX) – Account Manager – March 2010 to April 2017

Forrester Research is a global research and advisory firm that helps clients make better decisions in a world where technology is radically changing their customers.

Consult with C-level executives across the organization to develop an enterprise wide solution that aligns with the clients/prospects business goals and objectives.

Maintain excellent client relationships to continually provide value, partner on new opportunities, and ensure a strategic partnership.

Identify new business partners within existing accounts and prospect accounts.

Engage at all levels of the sales cycle from name development, prospecting, needs assessment and solution alignment and contract negotiation.

Forecast revenues timely and accurately.

Maintain a 90% plus retention rate within assigned territory.

Iron Mountain (Detroit, MI) – Manager, Healthcare Accounts – April 2007 to June 2008, Account Manager – September 2006 to June 2008

Iron Mountain helps organizations around the world reduce the costs and risks associated with information protection and storage.

Developed and continuously improved customer relationships.

Identified and closed new revenue opportunities by conducting customer-based needs analysis.

Educated customers on Iron Mountain solutions and industry best practices in healthcare information services.

Performed research and analysis of complex healthcare data.

Advised customers on operations workflow best practices.

Facilitated, negotiated, and secured contract renewals for large healthcare organizations.

Developed and implemented strategic action plans to resolve issues and identify new opportunities within my accounts.

Pervasive Software (Austin, TX) – Customer Support Operations Analyst/Lead – October 2002 to April 2004

Pervasive Software is a global value leader in data infrastructure software. The company's award-winning products enable customers to manage, integrate, analyze, and secure their critical data, providing the industry's best combination of performance, reliability, and cost.

Coordinated with management, in driving a customer focus into the organization that seeks to consistently improve the total customer experience.

Developed, implemented, and managed Pervasive’s first automated Customer Satisfaction program for formal customer interaction sessions.

Lead the analysis and reporting of customer feedback and assisted the businesses to interpret and apply the findings.

Managed the Customer Support Operations Team responsible for logging and facilitating all customer support incidents.

Gartner (Ft. Myers, FL) – Account Manager – August 1998 to January 2002

Responsible for selling and demonstrating Gartner’s Value Proposition. Consult with C-level executives to develop and implement an effective enterprise wide strategy that maximizes the value delivered by Gartner's products and services with current clients and prospects. Client industries include: automotive, healthcare, financial, insurance, utilities & technology providers.

Managed a sales territory of $1.5MMin revenue with a quota of $2MM in revenue.

Maintained a retention rate of 92% or above within my assigned territory.

Achieved 112% of plan, quota of $1.5MM and sold $1.7MM in 1999, qualified for Winner’s Circle.

Achieved 115% of plan, sold $2.3MM to 2001, qualified for Winner’s Circle.

Provided lead generation to designated Account Executives by mining client and analyst interactions.

Forecasted new business and renewal of existing business on a monthly basis.

Built excellent client relationships offering value-added, insightful, and strategic input to their business.

Orchestrated resources and built virtual teams committed to and accountable for my client's success.

Collaboration with Gartner analysts to understand the key issues and trends that exist within Information Technologies.

The Planning Edge – Research Analyst - December 1997 to July 1998

Responsibilities include research on new, innovative technologies surrounding the automotive industry. Responsibilities also include research and publication of studies involving the residential and commercial construction industry.

Volunteer Experience

Texas Blaze Fastpitch Club – Texas Blaze NTX Lowe 12u – Head Coach – August 2016 to July 2018

The Texas Blaze is a for non-profit 501c3 organization that services our youth thru the sport of Fastpitch Softball. Our mission is to be one of the premier girls’ fastpitch organization in the State of Texas and to compete on the national level with other premier girls fastpitch organizations throughout the country.

Educational Experience

Central Michigan University, Bachelor of Science

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