DAROLYN LEWIS

San Antonio, Texas ***** 218-***-**** adg7ul@r.postjobfree.com

PROJECT MANAGER / SCRUM MASTER

Performance-driven, innovative Project Management Professional with over 15 years’ experience combining information technology, agile development, business management, strategic planning, and human resources expertise to devise creative, effective solutions, and cultivate highly-skilled teams prepared to strengthen processes, boost productivity, and ensure project deliverables are met. Selected Highlights

~ Increased productivity rate, leading team to consistently achieve and surpass 90% performance rate ~

~ Leadership skills that drove team to exceed organization expectations and achieve highest standards in 5 years ~

~ Saved up to 3.6K man hours by creating and implementing process improvement methods & strategies ~ AREAS OF EXPERTISE

Project Management

Agile Development

Strategic Planning

Quality Assurance

Scaled Agile Framework

Contract Negotiations

Scrum Method & Processes

Resource Management

Team Management & Leadership

Technical/Product Documentation

Customer Service & Relations

Vendor/Stakeholder Communications

Dependencies Management

Procedures Development

Systems Analysis & Testing

Change Management

Software Engineering

Data Reporting & Management

PROFESSIONAL EXPERIENCE

Symago, San Antonio, TX

SCRUM MASTER (Contract- Accenture Federal), July 2019- Present

• Coaching team, clients, and stakeholders on Agile Best practices (e.g. proper epic, feature, user story)

• Schedule and facilitate Agile ceremonies (Sprint Planning, Backlog Refinement, etc.)

• Maintain Agile artifacts in coordination with Business Analyst and Delivery Lead

• Proactively resolve team impediments, issues, and concerns

• Established repeatable methodology for user story creation, refinement, and assignment

• Conflict resolution, focusing on scrum values of openness, honesty, and respect

• Stakeholder management and negotiation

TekSystems, San Antonio, TX

SCRUM MASTER(Contract-USAA), Oct 2018-July 2019

• Facilitate scrum ceremonies (grooming, sprint planning, retrospectives, daily stand-ups, etc.)

• Mentor and coaches scrum team on agile practices while empowering team to self-organize.

• Remove impediments preventing the team from progressing in sprint goal and objectives

• Track Metrics (team velocity, capacity, release burndown charts, etc) via RTC(Rational Team Concert)

• Coach and mentor product owner on creating a well- groomed product backlog

• Coach the team on story writing techniques

• Remove any impediments the scrum team might have preventing them from completing assigned tasks.

• Perform risk, issue, and dependency management amongst work streams

• Participate in Scrum community of practice for the Availability Assurance organization

• Schedule and facilitate meetings amongst work streams

• Educate team on the importance of transparency within RTC DAROLYN LEWIS

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• Serve as scrum master for multiple work streams under the Availability Assurance Umbrella using the Scaled Agile Framework Essential (SAFe)

HealthPartners, Duluth, MN

PROJECT MANAGER/SCRUM MASTER, Jan 2013 – May 2018

Coordinate and oversee execution of major and mid-sized projects including planning and tracking project timelines and milestones, and developing project documentation, charters, work plans, and deliverables. Additional responsibilities consist of managing resources and vendor relationships and aiding in budget management and contract negotiations.

Streamlined and improved project efficiency by ensuring project participants, team members, and stakeholders remained abreast of project plans and activities, developing and maintaining issue and risk logs to devise mitigation and resolution plans for project issues, and escalating deadline, budget, and deliverables setbacks.

Directed efficient agile scrum development team consisting of 6-8 team members (Java developers, QA, BA, UI/UX) in various tasks including planning daily stand ups, backlog grooming, retrospectives, pointing stories, etc.

Also, led and supervised release management duties. Releasing new software increment to production bi-weekly.

Serve as ITSM(ServiceNow) lead for web team performing Incident, Change, and Problem management resolution while working closely with Tier I level Service Desk Support Team.

Primary Release Manager for Web & Mobile Team – managing, planning, scheduling, and controlling every aspect of the software builds from development to deployment.

Change Advisory Board (CAB) Member – Supporting the change management process by approving requested changes and making assessments of incoming work through the use of ServiceNow. Also, attended weekly CAB meetings.

Collaborate with business sponsors, stakeholders, and subject matter experts to guide business analysis and requirements documentation, and identify and establish project scope, goals, and critical success factors.

Decreased number of reported incidents 44% and sustained optimal performance levels by leading recruiting efforts for existing team and interns (to be hired later). Also provided coaching, consultation, and mentoring to team members, customers, and project management staff.

Exceeded expectations by independently building and running remote agile development team and implementing agile methodologies at the Duluth location. Efforts improved productivity and resolution management for patients, members, and customers.

DECISION SUPPORT ANALYST, Regional Technology Center, Mar 2011 – Dec 2012 Delivered technical and programming support by identifying and resolving business user problems, including conducting research, isolation, and follow-up tasks. Maintained and improve quality applications, databases, documentation, and schedules by conducting tests, testing data integrity, verifying results against requirements, and resolving test case and documents discrepancies.

Supported and sustained quality of programming operations and program code by mentoring team on best practices, contributed to team code and design review processes, and facilitating code promotion, change management, and problem management. Also, tested code changes for quality, effectiveness, and adequacy of product, including unit, system, and user acceptance testing.

Aided in seamless production operations by maintaining personnel operating procedures, and consulting with managerial and technical personnel to clarify program intent, identify and eliminate problems, and make program revisions and suggest changes.

DAROLYN LEWIS

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Managed and ensured information accuracy by developing and obtaining approval of functional and technical specifications, and creating and maintaining technical documentation for all database, coding, process changes, and program development revisions.

Identified discrepancies and enforced standards compliance by analyzing and testing databases, programs and systems, and collaborating with customers and partners to develop test strategies and negotiate approvals.

Demonstrated exceptional leadership and support skills, resulting in being appointed as Lead for new team following company expansion.

Additional Work History:

Personnel Service Technician / Manager, US Army, US Community Services Center, Belgium (2006 – 2010) Information Management Specialist, US Army, US Community Services Center, Belgium (2008 – 2010) Assistant Manager, Tenda Chick, Montgomery, AL (2003 – 2006) EDUCATION & CREDENTIALS

Master of Science, Management Information Systems, Bowie State University, 2009 Bachelor of Science, Business Administration/Computer Information Systems, Auburn University, 2005 ** Healthcare Supervision & Leadership Coursework, Minnesota West Technical & Community College, 2013 HIPPA Privacy Act Information

Security Clearance -Secret

Professional Development & Certifications:

Certified SAFe Advanced Scrum Master Professional Scrum Master I Agile Training & Coaching Project Mgmt. Methodologies DevOps: The Big Picture DOD Information Assurance Awareness Training COMP TIA Security + Certification COMP TIA A+ Certification SharePoint Integration Certification Information Mgmt. Certification Information Assurance Security Certification Technical Proficiencies:

Information Technology, Service Now, Jira, SharePoint, Visio, System/Database Administration, Oracle SQL, Systems Analysis/Testing, Office Automation Software, Data Management Software, Windows/Unix/Linux Servers, Information Management, Atlassian Suite, Cardboard, MS Office Suite, PL/SQL Developer, Java/J2EE Technologies, Oracle/BEA WebLogic Server, Apache Tomcat Server, Build/Release Technologies, Change Management Software, Kanban, Foglight, Splunk, IBM RTC, EPMS, Jazz Reporting, Agile Central

Honors & Recognitions: Best Civilian Employee of the Year Award, BENELUX (Belgium, Netherlands & Luxembourg), 2009

*Also received numerous, additional military honors & awards for displaying excellence in civilian & volunteer services*

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