Service Representative Medical Assistant

experience to the customer.

Core Competencies: Hope Jones

Atlanta, GA

678-***-**** adg7u7@r.postjobfree.com

SUMMARY

An enthusiastic Customer Service Specialist with 4 years of experience in accurately posting payments, entering time cards, and updating and maintaining account information, all while providing a great Data Management Team Leadership Interpersonal Relations Customer Relationship Management Time Management Confidentiality PROFESSIONAL EXPERIENCE

Customer Service Representative Feb 2019 – Mar 2019 Ultimate Staffing (Temp Svc) NCourt Kennesaw, GA

● Received 80-100 incoming calls per day and made outbound calls as needed.

● Processed payments for different Court Systems in GA: Child Support, Parking Tickets, Traffic Citations, etc.

● Accessed Court Systems and applied payments to the correct Court.

● Advised customer of any updates regarding their ticket or citation.

● Led training for all new products or tickets, citations. Customer Service Representative Nov 2016 – Feb

2019

Alorica Marietta,

GA

● Received 75-100 inbound and made 30 outbound calls per day.

● Updated account information with addresses, phone numbers, and credit card info.

● Processed new purchases for phones, tablet and accessories.

● Training for all new products, Sales Orders and Changes in Software Programs.

● Processed Transfer of Services, Changed Plans, Verified Credit Approvals. Medical Customer Service Representative Mar 2017 – Nov 2018

Cigna Health Spring Bedford,

TX

● Updated member acct info contact SSO & 211

● Advised members on plan info, which included dental, vision, VAS items, Fitness Pro, Over the Counter drugstore, etc.

● Explained the procedures to file a Complaint, Appeal, Right to Fair Hearing and Abuse Hotline number.

● Filed complaints for abuse, negligence, abandonment and any form of extreme behavior towards members

(verbally, physically and/or mentally).

● Assisted MMHR Patients with their needs and rights.

● Followed up complaints by Filing appeals & Rights to Fair Hearings and Health & Human Services regulations. Customer Service Representative Mar 2016 – Feb 2017 CIS Group Insurance North Richland Hills, TX

● Received 60 to 80 incoming calls and made 100 outbound calls per day to State Farm, Foremost & Farmers Insurance Companies.

● Filed claims, assisted customers with updating information regarding storms in their states, and gave hotline number for emergency assistance.

Account Supervisor Oct 2013 – Mar 2016

TXU Energy Irving, TX

● Set up payment arrangements, managed alerts and payment updates, and processed payments.

● Assisted customers with online services and advised of new products and materials.

● Entrusted with special assignments and problem-solving.

● Moved in and moved out orders.

● Managed credits, enrollments, and market tracks. EDUCATION & PROFESSIONAL CERTIFICATION

Medical Assistant Certification Los Angeles, CA

Emergency Medical Technician Certification Arlington, TX Pharmacy Technician Certification Arlington, TX

Customer Service Advocate Certification Arlington, TX Atlanta Mission @Work Atlanta, GA

Certificate of Professional Development

VOLUNTEERISM & AWARDS

Volunteer Kitchen Helper 2019 – Present

Atlanta Mission

Assisting with preparing 300 meals a day for clients; sanitizing kitchen; stocking food deliveries.

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